Rosedale Surgery
3 Ashburnham Way, Carlton Colville, Lowestoft, Suffolk, NR33 8LGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lack of care
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2023
Had a stomach problem for over 3 months before seeking help, as it got very painful when I was moving, and cannot sit up, and have a small lump in my groin. I work abroad so wanted it to be checked out. Was told a hernia is not an emergency so a doctor will not see me for 2 weeks and to wear tight underwear to support it until I got back from my 5 week trip. If I didn't like it go to A&E doctor at jph 6 hours of waiting room later, the jph gp suggested I get a scan (what I wanted in first instance) and referred me back to the Rosedale GP, to get a scan. Who then, gave me a message to arrange a urine and blood sample, to make sure it is necessary to get a scan. I am no proffesional, but I am sure blood and urine test doesn't check for hernias. To note, if I have time off work I don't get paid i also train at an athletic level so the last thing I want is to see a doctor or be anywhere near a hospital for a sick note. I do not rate this surgery in level of care or interest in a patients needs, so will be changing when I can.
Visited October 2023
Review titled Rosedale Surgery
Replied on 16 October 2023
Dear Patient, we met on the 12th October and referred you that day, with our extreme apologies for the delay. I am hoping your post was pre our meeting, however if you are still experiencing problems please do not hesitate to contact me, thank you lisa.andrews2@ nhs.net.
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Review titled great doctors awful receptionists
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2023
ive had nothing but a bad headache when dealing with the receptionists when trying to order my fathers prescriptions,im always told they will be ready for the end of the day only for them not to be ready the next day when i go to collect them,when they are there important items are missing and have not been put through,my father needs his medication as he is extremely poorly,this has happened more than once and seems to be a regular occurrance.
Visited July 2023
Review titled Rosedale Surgery
Replied on 07 July 2023
Dear Patient, We are sorry that you have had negative experiences. Please contact the practice manager regarding the problems you are experiencing so we can investigate what is happening and resolve the problems. Thank you
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Review titled Nowhere to leave feedback and messages
Rated 3 stars out of 5
by Anonymous - Posted on 07 February 2023
I wanted to do 2 things- register a comment with the practice manager and reply to some information/ advice given by medical staff but was unable to do either online. There is no mechanism on the practice website to leave feedback or raise concerns. I can usually send requests/ messages about symptoms & treatments via the Consulting Room option but wasn't able to do so as there were no appointments available. I didn't need an appointment or same-day response. Why can't routine responses to questions just be sent to the practice? Really unhelpful, especially as it's often hard to get theough on the phone
Visited February 2023
Review titled Rosedale Surgery
Replied on 20 February 2023
Dear Sir/Madam, We are asking our website software provider to find a solution to this problem, at present when the demand is too high we have to revert to a GP triaging each request by telephone to ensure safety (ie online requests not being actioned promptly if there is a patient emergency), when we do this the current system stops all forms. We hope to resolve this asap. If you wish to contact me for a non clinical matter please use my email lisa.andrews2@nhs.net - we sincerely apologise for the inconvenience
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Review titled Unrealistic waiting list for contraceptive implant renewals
Rated 3 stars out of 5
by Anonymous - Posted on 17 February 2023
I have always been a very satisfied person when dealing with anything related to Rosedale surgery until very recently. To have been sent a letter in December of 2022 to say that my contraceptive implant will be no longer effective from 19/02/2023 and to make an appointment which I did early in January, only to be put on a waiting list that I am still currently on and it’s the 17/02/23 is just shocking, the last few times I have called reception I have been told to call the icash clininc instead to which they annoyingly also have a 4-8 week waiting time. I think this is shocking practice and will no doubt lead to many unwanted pregnancies. The surgery has has duty to let patients know that the waiting list is more that 8 weeks in order to prevent many women being unprotected by their contraceptive method which were mainly fitted by the surgery in the first place. I only hope that this issue is rectified as soon as possible. Very disappointing.
Visited January 2023
Review titled Rosedale Surgery
Replied on 07 July 2023
Dear Patient, we sincerely apologise for our delay in responding and for our long wait. As a result of your feedback the system has been changed and patients are informed of our waiting list and given the option/advise to contact ICASH at this point rather than later. We have also increased our provision and therefore reduced the wait. Your feedback was gratefully received, thank you
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Review titled Good surgery
Rated 5 stars out of 5
by Lorraine - Posted on 05 January 2023
I joined this surgery about 18 months ago and had a good experience each time I have had the need to contact the surgery. Recently had a blood test and was in and out in 5 minutes. Very happy with the service.
Visited December 2022
Review titled Rosedale Surgery
Replied on 06 January 2023
Thank you very much for taking the time to give us positive feedback - this will be shared with the whole team - greatly appreciated
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Review titled helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2022
I just wanted to say a massive thank you to the admin and receptionists at Rosedale. My son has a few additional needs and I had to phone the admin staff for several different reasons in a short amount of time and every time they were so lovely, supportive and went out of their way to help. They always phoned me back to let me know what was happening. On a couple of occasions, I got emotional as I was struggling with trying to organise collecting prescribed formula, scripts etc and the team were extremely sensitive, compassionate and did everything in their means to help me and my family! This means a lot as they are the first people you speak to when feeling unwell, and having a friendly and caring person answering the calls makes the world of difference.
Visited December 2022
Review titled Rosedale Surgery
Replied on 12 December 2022
Thank you so much for taking the time to write this - it has been shared with the team lifting everyone on a busy Monday morning.
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Review titled Great Service
Rated 5 stars out of 5
by Mr Ian Duncan - Posted on 19 December 2022
I would like to thank the reception and prescription team. I found myself out of a medication due to a pharmacy issue and I explained the situation to the lady behind the desk, who was really helpful and organised a new prescription, without any issue... Thank you.
Visited December 2022
Review titled Rosedale Surgery
Replied on 20 December 2022
Thank you very much for taking the time to post this, your lovely comments will be shared with the reception team - all feedback is appreciated and positive ones really help team morale - thank you
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Review titled Once again, brilliant service.
Rated 5 stars out of 5
by Anonymous - Posted on 28 September 2022
We transfered to this practice, having been severely disappointed by the level of support offered by a neighbouring surgery. Best decision we've ever taken. We made an enquiry online about receiving flu and Covid boosters. Within half an hour we were messaged with appointment times. On the day, the management of the process was very efficient. In surgery for under 8 minutes, 2 injections done, and it didn't hurt!! By contrast to other practitioners, this service goes above and beyond to provide a good level of patient care. No doubt, they make mistakes (like us all). I expect they occasionally get it wrong. But take it from me, in comparison with others their performance is exceptional. Well done!
Visited September 2022
Review titled Rosedale Surgery
Replied on 29 September 2022
Thank you very much for taking the time to post this. I have shared it with all staff to give them a well earned boost. Thank you
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Review titled Observation on Patient Reviews/Blood Tests
Rated 5 stars out of 5
by Timothy William Peile Harris - Posted on 11 October 2022
Prior to Covid Lockdowns - I was asked to have an age-related health review, it wasn't possible to proceed at that time. First Part - As a follow up In August this year I asked and had a blood test - the feedback process was that if everything was normal/okay then I would hear nothing. I telephoned today and was told the blood test results were indeed considered to be normal. When I asked what the cholesterol reading was - it was in the normal range 3.6 to5 - then I asked what it was actually - I was told it was 4.9 - this is at the highest end of the range. (I said to the lady who gave me feedback that I would write suggesting that if test results showed up certain parameters, then it should be normal practice to telephone patients.) Not knowing what the other aspects of the blood test show were other readings though within the ranges but at a high level like the cholesterol. Do I need to be alerted to be looking at my lifestyle and making any changes as a result of other parts of the test? Second Part - Health Reviews for older people do they include further processes like blood pressure checks/ weight review and check on family histories for example of heart condition? Look forward to hearing from you. Tim Harris
Visited August 2022
Review titled Rosedale Surgery
Replied on 20 December 2022
Hi Tim, sincere apologies for the delay - I will contact you directly to hopefully resolve your concerns
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Review titled Brilliant Surgery
Rated 5 stars out of 5
by Jacky Regis - Posted on 22 July 2022
The service we receive from Rosedale is 5 star all the staff Doctors, Nurses, Receptionists etc have always been so caring and helpful nothing is to much trouble, we are very lucky to be in their catchment area.
Visited July 2022
Review titled Rosedale Surgery
Replied on 26 July 2022
Thank you so much for taking the time to leave this feedback, it is greatly appreciated by the team