Rosemary Surgery
2 Rosemary Avenue, Finchley, London, Greater London, N3 2QNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Horrible receptionist
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2024
I recently joined this GP practice on a family recommendation, despite some initial reservations due to its 2 star rating compared to my previous 4-star GP. Unfortunately, my recent experience confirmed the lower rating. While the doctors were incredibly professional, the reception and administrative staff were quite the opposite. I had requested a letter from the GP and was instructed to visit the practice. Upon arrival, I was handed my medical record instead, despite having clearly specified in writing what I needed. When I explained that the record was insufficient and that I required a letter from a medical practitioner, the staff responded with unprofessional behavior. They laughed and smirked openly, showing no regard for my concerns. One young staff member even mocked me by squeezing her face in an attempt to stifle a laugh and informed me dismissively that the doctor would not be able to address my request for another week. This made my visit feel completely pointless and frustrating. Throughout this interaction, I maintained a respectful demeanor, yet received no respect or professionalism in return. It was disheartening to see such behavior, especially considering that they might deal with patients suffering from anxiety or other mental health issues. The only exception was a courteous and respectful male staff member who seemed to recognize the inappropriate behavior of his colleagues. In summary, while the doctors at this practice are professional, the unprofessionalism and rudeness of the reception staff are significant drawbacks. This experience made it clear why the practice holds only a 2 star rating.
Visited August 2024
Rosemary Surgery has not yet replied.
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Review titled Superb Practice
Rated 5 stars out of 5
by HappyPatient - Posted on 04 June 2024
Recently I had to find a new GP practice. I was extremely fortunate to come across Rosemary Surgery. Everyone from the reception to the administrative staff to the doctor has shown themselves to be exceptionally kind, professional and caring. Health related matters can be stressful and everyone I have spoken to has demonstrated their understanding of that and treated me with consideration and compassion. In my recent experience, I have found Rosemary Surgery to be the poster surgery for the ideal GP Practice. So far I have found them to be everything I could wish for in primary caregivers. I cannot recommend them highly enough.
Visited June 2024
Rosemary Surgery has not yet replied.
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Review titled Holistic balanced care
Rated 5 stars out of 5
by Elzbieta Pecka - Posted on 16 March 2024
I came to see my GP on the suggestion of another GP from Occupational Health team to talk to my GP regarding my higher than expected blood pressure. My GP helped me become aware of why that may be and suggested exercise and relaxation ; plus change in diet as well as a small dose of cholesterol lowering medication to take care of my cardiovascular health. I was also given a blood test form for 2 months time to see what my cholesterol levels are. I feel heard, seen, welcomed and understood. The doctors are empathetic, knowledgeable, pragmatic and proactive to help me understand and empower me to find better ways of taking care of my own health and wellbeing. The appointments are person focused with options explained clearly. Always kind, approachable and friendly. A rare find.
Visited March 2024
Rosemary Surgery has not yet replied.
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Review titled Great practice and great doctor
Rated 5 stars out of 5
by Farsid - Posted on 20 February 2024
Booking an appointment with a great doctor has never been easier than this. I could book just a day before in the middle of the day. The doctor was quite kind and friendly, listened to all my compliments and answered all my questions.
Visited February 2024
Rosemary Surgery has not yet replied.
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Review titled Great attentive and thorough GP's
Rated 5 stars out of 5
by Helena Hewett - Posted on 27 November 2023
I highly recommend this GP medical centre. They are always very quick to see me and my husband. For example I called this morning at 10.30am to book appointments for one thing time pressing and one medication review. I was seen by a doctor at 1pm today and then having a call at the end of the week. Really excellent service. The doctors are very thorough with their investigations. My husband and I both have ongoing medical conditions and have always walked away relieved we found this GP in Finchley Central.
Visited November 2023
Rosemary Surgery has not yet replied.
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Review titled Slow and Clueless
Rated 2 stars out of 5
by Anonymous - Posted on 18 October 2023
I have just returned from a visit to the surgery because it takes more than 25mins to get through on the phone, I thought I could get more done. Little did I know that a concern for deep vein thrombosis in my left leg could be left to a phone call sometime on the morning of the 31st October, more than a week away in which I could be dead! Also when I asked about a letter that I requested for my work human resources as I am trying to get a comfortable chair had not been done even though I asked for it a week ago. The receptionist then went on that the NHS app on my phone is useless and wouldn’t show my repeat prescription, as it was not the fault of the surgery, typical body swerve there! It has worked perfectly for me for more than a year. It is the surgery that stops repeat prescriptions because they think I might be dead. Well I am not dead yet, I need the prescription for my prostate as I cannot go to the loo if I don’t take the medication. This surgery was top notch only about a year ago, what has happened?
Visited October 2023
Rosemary Surgery has not yet replied.
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Review titled Great practice & doctor
Rated 5 stars out of 5
by Rachelle - Posted on 03 July 2023
I have been with the Rosemary practice for over six years . I have been meaning to write an excellent review for a while but was busy. I have always found the surgery to be very efficient . The receptionists are always very quick & attentive . I have always found my doctor to be very supportive , thorough & detailed and takes all the necessary actions that I need . I feel she always goes out of her way to help me with my particular condition & anything else I need. I feel very well taken care of and I cannot recommend Rosemary Surgery Finchley highly enough. Big thank you. I am full of gratitude.
Visited June 2023
Rosemary Surgery has not yet replied.
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Review titled Rude staff , terrible service !
Rated 2 stars out of 5
by Lily - Posted on 25 March 2024
Absolutely nonprofessional receptionist. My son is with temperature and really bad cough and they said to me just to go to the local walk in centre where I was and they said to me there is 50 patients before me and my son and better option is to call my GP again. I called back and receptionist said to me GP said you are not emergency so go to the local pharmacy. I went there and the pharmacist said I am not a doctor and I can’t say if there is some illness and what medication your son needs I can only gave you paracetamol. So I am getting home with a sick toddler and very disappointed.
Visited March 2023
Rosemary Surgery has not yet replied.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by AAG - Posted on 05 February 2023
After struggling for so long as many do to find an attentive GP practice with appointments and availability, I found myself trying Rosemary surgery due to it having the best reviews in our local area at the time a few years ago. I was having health issues and struggling to find anyone who would help me at my then GP. That was when I moved to Rosemary Surgery. They are such kind doctors; extremely attentive, trusting, trustworthy, knowledgeable, and always their her best to help you and are passionate about doing so. I have found all the GPs attentive, and caring, and even during the height of Covid, they were still always prioritising the patients and their welfare, which was admirable. They are extremely prompt with giving test results, ordering prescriptions and contacting you. It can at times be tricky to get appointments for routine stuff/ having to wait a week or two, but for anything urgent they will always try to give you a same day appointment or the next day. At Rosemary, they always follow through if they say they are going to do something (e.g a referral or write to someone on your behalf), which gives you peace of mind as you dont need to keep checking and chasing. Bear in mind, people usually only write reviews when they’re unhappy, so a lot of these reviews are reflecting poorly on a great practice. I can assure you that the practice, its receptionist, and the way in which they operate, are amongst the best I’ve experienced, and I couldn’t be more grateful to Rosemary. I could not recommend this surgery, and the doctors there, enough.
Visited February 2023
Rosemary Surgery has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Yassin Elfaki - Posted on 19 February 2023
Great practice, competent physicians, and friendly and helpful staff. Would definitely recommend this surgery
Visited February 2023
Rosemary Surgery has not yet replied.