Roserton Street Surgery
The Island Medical Centre, Roserton Street, London, E14 3PGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant service.
Rated 5 stars out of 5
by Jason Thiel - Posted on 31 October 2024
Today I had to visit the practice as I was feeling unwell……The practice gave me an appointment very quickly. Caring, efficient, timely and real consideration given to my care. This is the description of the Doctors and the team at Island Health. I have been very impressed with this practice since I joined a couple of years ago. Would recommend.
Visited October 2024
Roserton Street Surgery has not yet replied.
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Review titled Very understanding
Rated 5 stars out of 5
by Hung Nguyen - Posted on 28 October 2024
Staff here are very kind and understanding. Always patient with any queries and extremely polite. My family have all been patients here for over 20 years and although the receptionists and doctors have changed the quality of service provided has always stayed consistant. Today I accidentally went to the wrong site for my appointment (completely my own fault) but they were very understanding and managed to fit me into another appointment with minimal wait time.
Visited October 2024
Roserton Street Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2024
Lovely service the doctor was great she understood everything and was helpful the front desk is very informative
Visited October 2024
Roserton Street Surgery has not yet replied.
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Review titled My Dr is the best GP I’ve ever had
Rated 4 stars out of 5
by Dominika Moltrup - Posted on 21 August 2024
I am writing this review to express my gratitude to my GP - who has been my GP for over 10 years since I moved to London. I have been a patient for multiple issues for 25 years now, so I’ve unfortunately been to many different doctors and hospitals. My GP had really made a big difference in my treatment, he made an early diagnosis that unfortunately was correct. He is a great, knowledgeable Doctor with a lot of empathy. He treats patients with respect and always holistically looks at health and well-being. I strongly recommend him and the practice that he is in, all the staff in Island Medical Centre are really kind and helpful . Thank you so much
Visited August 2024
Roserton Street Surgery has not yet replied.
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Review titled Great practice, exceeded expectations
Rated 5 stars out of 5
by Pallavi Chaudhari - Posted on 23 May 2024
My 2.5 year old urgently needed GP appointment but we only moved about a week ago so hadn’t even registered yet. I registered about 2 am in morning and the reception + admin helped me have her fully register in system by morning 9 am that morning. She was running consistently high fever for 5 days alongside other symptoms and they accommodated her for GP appointment same day by 10:10 am at wood wharf surgery. GP was brilliant and thorough in checkup and assessment and my daughter received the antibiotics she needed by 1 pm and it is already making a difference. I am very glad to have registered at this surgery and feel at ease knowing I will have good quality care available to us should we need. I would like to thank once again the reception, admin staff and GP for swift, professional and competent care extended to us .
Visited May 2024
Roserton Street Surgery has not yet replied.
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Review titled A lovely experience
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
Had a call with my Gp this morning to discuss some test results. She was fantastic at taking the time to explain them individually. She took the time to discuss all of my previous symptoms related and found some really useful solutions and next steps in my care.
Visited January 2024
Roserton Street Surgery has not yet replied.
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Review titled No response
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2024
I tried to register to this GP 6 months ago, but I still have not received a response although i received the the confirmation email regarding submission my registration at that time.
Visited December 2023
Roserton Street Surgery has not yet replied.
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Review titled quite disappointing
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2023
The GP did not comply with the right guidance to make the appointment for me to do the MRI and when I come to the hospital, they strongly refused me to do. Also, the recepitionist had the bad attitude towards to the patient and two different doctor gave two different views for my problem, so I don't know how to believe and to believe who. It's quite wasted of my time because I even request my annual leave to do the scanning and nothing to do for the day, it is totally disappointing.
Visited August 2023
Review titled Roserton Street Surgery
Replied on 04 September 2023
Dear Patient, I have been able to identify you from the circumstances you described and because the staff notified me you were unhappy with the services available on the NHS. On Wednesday 19th July you registered with the Practice and were offered an appointment for the next day. The clinician who saw you, took a full history in which you stated you had been experiencing specific pain for more than a year. You were booked for blood tests and given an appointment for a few days later to see the specialist physiotherapist at the Practice. The blood testing took place on 21st July and our physiotherapist having seen you on the 25th then requested you have an X-ray. That same day, you were advised all the blood results had come back within normal range. On 30th July you attended the local X-ray department where I understand they declined to carry out the test. Their reasoning being that the result would not change the management of your pain, so it was deemed ill-advised to expose you to unnecessary radiation. You were referred back to the Practice for other pathways to be considered. On the 3rd August, the doctor who saw you decided to refer you for an MRI scan. He admits being influenced by how upset you were at the hospitals refusal, but he also felt that an in-depth tissue scan may provide some answers. This did not reflect a different view to the previous clinicians just that if an x-ray having been deemed of little value, another option could be considered. Neither clinician gave a confirmed diagnosis, just possible causes for your symptoms. I am not aware how much contact you have had with the NHS, but it is commonplace for high level scans to take many weeks, which I understand the doctor explained to you in some detail; however, you were still clearly angered it would not take place within days. In answer to your enquiry as to possible cost, if undertaken privately, the doctor gave an estimate based on his limited knowledge of private health care. At this point, you disengaged from the consultation, turning away from the doctor, and refusing to communicate with him. As you declined to answer his enquiry as to whether you wished to proceed with the NHS referral, your partner spoke on your behalf and the doctor generated a referral which was emailed that day to the provider. I am sorry you feel the NHS does not meet your expectations in relation to timeframes, or clinical decisions. However its clear you have received prompt appropriate primary care, and suitable referrals have been generated for further investigations. The NHS is free at the point of contact and services are offered relative to clinical priorities and based on presenting symptoms. Kind regards PM
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Review titled Quick response and we’ll informed
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2023
I use the online consultation facility and had a callback within 12 hours. The GP had pre-read my submission, looked through my medical history and was able to give a speedy response.
Visited August 2023
Roserton Street Surgery has not yet replied.
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Review titled Five ⭐⭐⭐⭐⭐ GP Surgery.
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
Very impressed with this Gp Surgery. Receptionists are friendly and efficient. Every time I’ve contacted them, they have picked up the phone promptly and helped with my queries efficiently. The building is very clean. You can always see the maintenance gentleman walking around getting the place sorted. The outside door is always closed for patients to ring the bell. One of the receptionists then lets you in quickly once they confirm you’ve got an appointment. I think this is great as it avoids the place getting crowded with people who doesn’t need to be there. The Healthcare Assistant I saw was efficient, caring and very knowledgeable. I have not seen a Practice Nurse yet, but my regular Gp is excellent. He has always been approachable, compassionate and very holistic. Qualities highly appreciated when struggling with mental health. Overall, a very efficient Gp Surgery that demonstrates how wonderful Nhs Primary Care can be when there’s great teamwork and management. Keep up with the good work! 👏👏👏
Visited June 2023
Review titled Roserton Street Surgery
Replied on 05 July 2023
Dear Patient, Thank you very much for your feedback. The whole team is dedicated to ensure we provide the best possible care and experience to our patients. I will share this with our staff and PPG. Kind regards Manager.