Rothschild House Group
Chapel Street, Tring, Hertfordshire, HP23 6PUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great use of eConsult technology
Rated 5 stars out of 5
by George - Posted on 14 February 2025
I had a new condition arise over a weekend and decided to use an eConsult online submission early on Monday morning. Unfortunately the Practice's broadband was down I later discovered and my eConsult could only be sent about 10am on Monday (I was delighted to discover that the entries and photos I had already entered were retained and I didn't need to re-enter anything after the Practice broadband returned). Given the phones had been down as well with the broadband outage I hadn't expected a fast response. However, within two hours I'd had a call back informing me the triage GP had assessed my condition and wanted me to see my own GP two days later, which I did. This was very impressive service at a time of likely high volume calls and eConsult submissions. Seeing my own GP who is familiar with my medical history was a perfect solution to my needs. Proved the value of a GP triage system combined with eConsult. Congratulations to all involved!
Visited February 2025
Review titled Rothschild House Group
Replied on 14 February 2025
George, Thank you for your kind review. Despite the outage, we aim to respond to all Clinical eConsults on the day. For your information also, we are being upgraded to have 2 dedicated Broadband fibre lines into the Surgery at Chapel Street (Tring) which will make our connection bother more resilient to local outages. Steve Sharpe Practice Manager
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Review titled Excellent with child's vaccinations
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2025
The nurse that gave my three year old his immunisation was amazing. They were very kind and great at telling both my son and me everything we needed to know without making it daunting. I think he wants them again as they made it a very positive experience.
Visited February 2025
Review titled Rothschild House Group
Replied on 26 February 2025
Hi, That's lovely to hear - I hope he got a sticker also? We'll pass your kind comments on to our nursing team. Steve Sharpe Practice Manager
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Review titled Terrific GP
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2025
I attended the practice and had an appointment with a Dr I had not met before. They kindly listened as explained my relevant recent history, concerns and symptoms. I was so impressed And actually reassured by them. They listened carefully and displayed a high degree of empathy and professionalism. I have had ongoing challenges since surgery and I was very much reassured by their refreshing approach. Thank you and also thank you for considering different options including what is right for me. Thank you.
Visited February 2025
Review titled Rothschild House Group
Replied on 07 February 2025
Hi, Thank you for your very kind review, which we will pass on to our team. Steve Sharpe Practice Manager
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Review titled Excellent care given
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2025
I was very nervous about my appointment, however as soon as I arrived I was extremely well looked after and put at ease. The nurse was very informative, talking me through the process and made me feel incredibly safe throughout. For an uncomfortable procedure, I felt at ease and this was all down to the support from the nurse.
Visited January 2025
Review titled Rothschild House Group
Replied on 24 January 2025
Hi, Thank you for your kind review, which we will pass on to our nursing team. Steve Sharpe Practice Manager
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Review titled Friendly and Professional Practice
Rated 5 stars out of 5
by Gillian Manning - Posted on 28 January 2025
Needing to book a face to face appointment with a GP, for the first time at this practice I took the opportunity to do this in person whilst picking up my regular prescription in the surgery dispensary. The staff member at the Patient Services desk greeted me with a smile, made me an appointment to see the named GP and was professional and friendly. When you read so much in the national news about the difficulties some people experience I was delighted with the service. Additionally, the practice dispensary team have also always been helpful and efficient with good communication skills which I value.
Visited January 2025
Review titled Rothschild House Group
Replied on 28 January 2025
Gillian, Thank you for your kind review, which is most appreciated; we'll pass on to the team. Steve Sharpe Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 24 September 2024
Having joined this practice about a year ago I have been most impressed by the care, attention, professionalism and kindness displayed by all the staff I have come across - receptionists, paramedics, nurses and doctors. The practice appears to be run efficiently with everyone working as a team. I was nervous going in to my recent appointment with the nurse following a small injury but I left smiling because of the positive, reassuring and kind way in which it was dealt with. So thank you for all your help when it is needed. It is much appreciated.
Visited September 2024
Review titled Rothschild House Group
Replied on 24 September 2024
Hi, Thank you for your very kind review with regards the care you have received from the Practice. Steve Sharpe Practice Manager
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Review titled Excellent Care from Nurse
Rated 5 stars out of 5
by Laura - Posted on 22 August 2024
I was initially nervous about my visit at the New Surgery, Tring. The nurse my appointment was with was incredibly kind, patient, professional and friendly. She made me feel completely relaxed and informed at all times. I completed a feedback form before I left the surgery. I hope she receives the recognition she deserves. Thank you again.
Visited August 2024
Review titled Rothschild House Group
Replied on 22 August 2024
Laura, Thank you for your kind review, which we'll pass on to our nursing team. Steve Sharpe Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Sharon Cann - Posted on 02 August 2024
Reception staff are all very efficient helpful and compassionate . In my experience the surgery is well run and organised. The doctor I have just seen was excellent. She was extremely professional, knowledgeable and thorough.
Visited August 2024
Review titled Rothschild House Group
Replied on 02 August 2024
Sharon, Thank you for your kind review about the service you have received from us. Steve Sharpe Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Rob Hunt - Posted on 02 August 2024
Thanks for being prompt and responsive, much appreciated. I was looking to book an NHS over 50 Wellness test and the reception was very helpful
Visited August 2024
Review titled Rothschild House Group
Replied on 02 August 2024
Rob, Thank you for your kind review about the service you have received from us. Steve Sharpe Practice Manager
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Review titled Wellbeing
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2024
When my GP referred me to the Health and wellbeing coach, I had preconceptions of what it meant - boot camps and restricted diets! How wrong I was! The health and wellbeing coach has been such a positive influence on me. Empowering me to take control of my health by providing guidance and support based on my personal circumstances. It has helped me to achieve sustainable lifestyle changes, improve my mental and physical well-being, and reach personal health goals. The coaching has helped me to develop healthier habits, enhance my resilience, and improve my wellbeing. Being individually targeted the impact has been considerable. I would highly recommend this fantastic service.
Visited August 2024
Review titled Rothschild House Group
Replied on 23 September 2024
Hi, Thank you for your kind review with regards to the help received from our Health & Wellbeing Coach, Claire,. Steve Sharpe Practice Manager