Roundwell Medical Centre
25 Doctor Torrens Way, Costessey, Norwich, Norfolk, NR5 0GBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pretty rubbish
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2023
Yet again have tried to get an appointment to see a doctor/nurse only to be told to ring back tomorrow morning getting pretty fed up with this,my husband was diagnosed with heart failure in September last year because he was refused an appointment,spent many hours in the N&N (thank you allxx) went on to have a heart attack just before Christmas!!! Perhaps this needs a review
Visited February 2023
Review titled Roundwell Medical Centre
Replied on 16 February 2023
Thank you for your feedback. We are sorry that you are unhappy with the level of service provided at Roundwell Medical Centre on this occasion. Please contact our Operations Manager (Patient Services) to discuss your review and to help us improve our service and to allow us to share this with the wider teams. Kind Regards Roundwell Medical Centre
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Review titled Impossible to see a GP
Rated 1 star out of 5
by Anonymous - Posted on 02 March 2023
We have been trying for many days to see a GP for our little one, it is impossible to get appointment. They have disabled most of the online system like contact forms to reach out to surgery and only available system is showing no available appointment for next 2 months. Even if calling at 8 in morning no appointments available. We have been having same experience for a while now.
Visited February 2023
Review titled Roundwell Medical Centre
Replied on 03 March 2023
Thank you for your feedback. We are sorry that you are unhappy with the level of service provided at Roundwell Medical Centre on this occasion. You are more than welcome to contact the Practice Manager to discuss your review to help us improve our service and to allow us to share this with the wider teams. Kind Regards Roundwell Medical Centre
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Review titled Great Reception Staff
Rated 5 stars out of 5
by Anonymous - Posted on 02 December 2022
I am proud of every single one of Roundwell’s Reception staff for keeping going when you could so easily have voted with your feet and left the NHS. You all care, you care so much that when things go wrong, or you read negative comments it hurts. You all feel overwhelmed by the sheer volume of demand that is pouring down on you. You all go home in the evening and have sleepless nights thinking about that person who was upset, shouted at you, or made you cry when your hands are tied by the system or the lack of appointments. Do you want to ask “Is it an emergency for today” - No you don’t, but if there is no other way, what do you do. Thank you for everything you have done during the two covid years and everything you continue to do, there are people out there who really do appreciate it.
Visited November 2022
Roundwell Medical Centre has not yet replied.