Royal Arsenal Medical Centre
21 Arsenal Way, Plumstead, London, SE18 6TEContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Arsenal Medical Centre.
Reviews
-
Review titled Very good practice
Rated 5 stars out of 5
by Ewa Wojciechowska - Posted on 03 May 2024
I used to go to my surgery 9 (nine!!)years and I have to write: Great practice. • I have the same doctor- the best doctor I have ever met ( I am 73), He helped me many times when I had severe problems with my heart and even with mental problems. • fantastic management • smart and friendly staff eg. the same woman in reception ( 9 years/ may be longer) • very clean everywhere, even during pandemic time I was not afraid to come in. • my appointments used to be on time but if you want to wait/rest for a while, there are leaflets, newspapers and even books for children.
Visited May 2024
Royal Arsenal Medical Centre has not yet replied.
-
Review titled Overall experience
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2024
My overall experience at Royal Arsenal Medical Centre has left me hesitant to seek medical care. The staff were rude and dismissive, showing no empathy or understanding of my situation. On one occasion, despite multiple requests via their online form, over the phone, and in person, I was unable to speak directly with the GP. Additionally, when I filled out their online form to request an appointment, I was referred further but was not informed about the referrals made, leaving me unaware of my care plan. In a recent case, I believe my health records were shared with the local council, yet I remain uncertain about what was specifically shared. This lack of communication discouraged me from seeking timely medical attention, worsening my condition and ultimately resulting in a more complicated and costly treatment for the NHS. I hope the practice improves its communication and patient engagement to foster a better healthcare environment.
Visited May 2024
Royal Arsenal Medical Centre has not yet replied.
-
Review titled Great GP
Rated 4 stars out of 5
by Nikki - Posted on 28 May 2024
I don’t usually have good feedback about this practice as it’s so difficult to get an appointment and the GPs rush the appointment, however on this occasion I have to say that I had a great experience with completing the Accurux triage consultation tool online to getting a face to face appointment with the GP within 3hrs and after a bank holiday weekend! Also the GP I saw took the time to listen to me and didn’t rush my appointment, I went for something else but the Doctor was able to sense there were other things going on and I am so grateful to the Doctor for taking his time to listen to me and help me gain a different perspective on my situation. So thank you so much for listening, it really helped me.
Visited May 2024
Royal Arsenal Medical Centre has not yet replied.
-
Review titled Great service
Rated 4 stars out of 5
by Christina - Posted on 29 May 2024
I had a wonderful and very helpful conversation with a lovely lady. (Unfortunately I can’t put her name but begins with M) She is absolutely amazing and very patient. M helped me with my prescription and sorted a few other issues as well, without hesitation. She knows her job very well, which is what I always worry about, especially having multiple health issues. M didn’t rush the conversation, she understood every question that i asked and her calmness was outstanding. She is truly a credit to the surgery and definitely deserves a pay rise!
Visited May 2024
Royal Arsenal Medical Centre has not yet replied.
-
Review titled Excellent practice
Rated 5 stars out of 5
by Alexandra Margaret - Posted on 11 April 2024
One of the very helpful receptionists called me to arrange a phone call. The doctor had read my notes, listened to me carefully and fully understood all my concerns about a cardiac issue. I’m now waiting for a referral. Yes, the practice has had issues in the past with communication, lack of staff training and a clunky e consult system but these have been sorted now. I would definitely recommend this practice, it has always delivered for me.
Visited April 2024
Review titled Royal Arsenal Medical Centre
Replied on 30 April 2024
Dear Alexandra Margaret, Thank you for taking the time to share your positive experience with our practice. We're pleased to hear that our receptionist and doctor were able to assist you effectively and that you felt heard and understood regarding your concerns. We will share your feedback with our team. Kind Regards, Royal Arsenal Medical Centre
-
Review titled Quick response
Rated 5 stars out of 5
by Lynn - Posted on 30 April 2024
was given Face to face appointment promptly. Very quick response time from GP practice. Very happy with the service
Visited April 2024
Review titled Royal Arsenal Medical Centre
Replied on 30 April 2024
Thank you for sharing your positive experience with our GP practice. We're pleased to hear that our efforts to provide prompt and efficient service have met your expectations. We will share your feedback with our team. Kind Regards, Royal Arsenal Medical Centre
-
Review titled good
Rated 5 stars out of 5
by emma - Posted on 12 March 2024
very pleased and happy for the support I got from the staff and doctor, all well explained and direct
Visited March 2024
Review titled Royal Arsenal Medical Centre
Replied on 08 April 2024
Dear Emma, Thank you so much for sharing your positive experience with us! We're thrilled to hear that our staff and doctor provided you with the support and information you needed.
-
Review titled great practice
Rated 4 stars out of 5
by Anonymous - Posted on 12 March 2024
future appointment booked, all questions answered, prescription arranged. had a good professional experience
Visited March 2024
Review titled Royal Arsenal Medical Centre
Replied on 08 April 2024
Dear Patient, Thank you for your feedback! We're glad to hear that your experience with us was professional and that all your needs were met.
-
Review titled Awful. Do not go
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
Hard to get appointments. Wait in queue on telephone and then get cut off before I can say hi. Got an appointment after a year, made me wait hours after my appointment time before being seen. Not organised. Worst GP. Still cannot get a follow up appointment and it has been months.
Visited March 2024
Review titled Royal Arsenal Medical Centre
Replied on 12 March 2024
Thank you for sharing your experience with us. We truly value your feedback and apologize for the inconvenience you've encountered. We understand the importance of efficient appointment scheduling and minimizing wait times for our patients. We are implementing new systems, including a new phone provider and a modern appointment scheduling tool. These enhancements aim to streamline our communication channels and improve access to care for all our patients.
-
Review titled Shoddy Service
Rated 2 stars out of 5
by Hugh - Posted on 08 December 2023
My wife Joyce had a telephone appointment today 8/12 betweem 10 and 12. This was obtained after a waiting perood of nearly two eeek. We eagerly awaited the call. As there was no call we phoned the surgery at11.56. The doctor too had phoned about the same time. As the phone was engaged, he immediately texted to say we were not available. Surely,he should have tried a few minutes later. Now we have to book again, another long wait. Musn't treet a patient in this callous manner.
Visited December 2023
Review titled Royal Arsenal Medical Centre
Replied on 11 December 2023
Dear Hugh, We are sorry to hear about the inconvenience you and your wife, Joyce, experienced during the telephone appointment on 8/12. We understand the frustration and disappointment this situation has caused. We understand your concern about the doctor not trying again a few minutes later. We will share your feedback with our team to ensure that we are more proactive in reaching out to patients, especially when there are connectivity issues. Sincerely, Royal Arsenal Medical Centre