Royal Primary Care Brooklyn
65 Mansfield Road, Heanor, Derbyshire, DE75 7ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely Poor Practice, and unpolite receptionists
Rated 1 star out of 5
by Katy - Posted on 20 May 2024
It's been extremely frustrating trying to secure an appointment. My mother received a sensitive and serious diagnosis from a nurse, who seemed unaware that a GP had not yet discussed this with her, she thought they had the wrong person. We've been attempting to book an appointment with a GP to understand the implications of this diagnosis, but it's been impossible. Over the past two working days, I have called multiple times and tried to explain the urgency to the receptionist. However, I was rudely interrupted before I could fully explain our situation, only to be told abruptly that no appointments were available. It's my understanding that best practice involves enquiring about the reason for the call to properly assist patients, not dismissing them as quickly as possible. This experience has been very disheartening and concerning.
Visited May 2024
Review titled Royal Primary Care Brooklyn
Replied on 06 June 2024
Dear Katy Thank you for your feedback. We are really sorry to hear about the experience you and your mother have had both with obtaining a diagnosis and an appointment. We would appreciate the opportunity to investigate this matter fully for yourself and your mother. To enable us to do this please fill out the following form: https://www.rpcchesterfield.nhs.uk/patient-feedback-form/ Alternatively a paper copy of this is also available at our reception desks. Kind Regards Royal Primary Care
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Review titled Very good practice
Rated 5 stars out of 5
by David Plumb - Posted on 23 March 2024
Excellent service as always .after seeing the doctor for a prostate exam which was not as evasive as I thought and the doctor was very professional and reasuring
Visited March 2024
Review titled Royal Primary Care Brooklyn
Replied on 26 March 2024
Hi David Thank you for your feedback and for sharing your positive experience with us. We are really glad to hear that you've received excellent service and care, especially during such a sensitive appointment. We will ensure your feedback is shared with our Brooklyn team! Kind Regards, Royal Primary Care
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Review titled Good Experience
Rated 5 stars out of 5
by Pamela Whitehead - Posted on 27 January 2023
Just to say a big thankyou to staff at Brooklyn Medical Practise for sorting my prescription. The time the staff took to contact me was lovely and they were as ever a pleasure to talk to. I. carnt praise then enough for the brilliant work they do in this challenging environment. A fabulous practise and a fabulous team. Thanyou again.
Visited January 2023
Review titled Royal Primary Care Brooklyn
Replied on 01 February 2023
Dear Pamela Thank you so much for taking the time to share your feedback with us. We are really glad that you have had such a fabulous experience with the surgery. We will ensure this is passed on to the teams. Kind Regards, Royal Primary Care