Royal Primary Care Chesterfield
The Grange Family H/Ctr, Stubbing Road, Grangewood, Chesterfield, Derbyshire, S40 2HPContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Primary Care Chesterfield.
Reviews
-
Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 22 April 2025
I’ve got to say after the bad feedback there are 2 doctors at this practice who are really exceptional! They actually take the time to listen! 1 in particular who I have managed to see on a few occasions is very professional and doesn’t just try to fob you off. I actually feel like my concerns are taken seriously. Although obtaining an appointment with them is hard to come by! Probably more than me think the same about this doctor.
Visited April 2025
Review titled Royal Primary Care Chesterfield
Replied on 23 April 2025
Dear patient, Thank you for taking the time to provide us with your feedback and to share your experience of our surgeries. Providing the best possible patient experience is very important to us, and we are pleased to hear that the clinicians you saw had met your needs. We appreciate that access to appointments is a common issue amongst our patients, as it is across the country, and we are actively looking at ways we can reduce the wait on the phone. If you are able to take the time to fill out our patient feedback form with more details about the clinicians you saw, we can then let them know about your experience and what they are doing right: https://www.rpcchesterfield.nhs.uk/patient-feedback-form/ Thank you, Oliver Digital Communications Lead
-
Review titled Referral for my 4 month old.
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2024
Was told at a GP appointment in October that the doctor would refer my child for an ENT appointment. 3 weeks later I rang ENT to be told that the referral has not been put through. After 45 minutes on the phone trying to get through to the GP I was told that the doctor put it on the notes but never sent the letter to refer them.
Visited November 2024
Royal Primary Care Chesterfield has not yet replied.
-
Review titled Don't even bother
Rated 1 star out of 5
by Rory Hayden Hollingworth - Posted on 10 July 2024
3000 characters is simply not enough space to put my experience down for the last 3 weeks. Safe to say that if you actually want to see medical professional you basically need to be prepared to wait for over 90 minutes on the phone. They offer a call back service really don't waste your time because they don't call back. The receptionist 'team' will do anything for you not to see a doctor but am sure they get to see a doctor at anytime they like. I have lodged a formal complaint but don't expect any information from the result of a so called 'investigation' as they just ignore any contact made. Finally if you do decide to use this place br prepared to suffer poor health as you can never actually speak to anyone never mind see a doctor.
Visited July 2024
Royal Primary Care Chesterfield has not yet replied.
-
Review titled Disgusted.
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2023
Four times in the past year I have gone to the chemist to pick my repeat prescription up,only to be told it was "void" due to being sent twice from the Drs at Grangewood.Four times I rang to make them aware there was a computer error,& could they sort it,but I'm still having problems!! This is diabolical, & not fair on me as it's not my fault the prescription cant be dispensed! To make matters worse,my elderly neighbour was fobbed off with codiene,then told to pee in a bowl & get someone to bring it to surgery,when it turned out he has a broken back!!! Once my next appointment is over,I am leaving this practice. Will miss most of the nurses & receptionists though,as most have been brilliant.
Visited April 2023
Review titled Royal Primary Care Chesterfield
Replied on 12 May 2023
Dear Patient Thank you for your feedback We're really sorry to hear that you've had issues with your prescriptions and that this has lead you to look to registering elsewhere. Without further information it is difficult for us to offer an explanation as to where the system has gone wrong. If you would be happy to provide us with your details, we can investigate this for you and come back with a formal answer. To do this, please fill in the following form - https://www.rpcchesterfield.co.uk/complaint-compliment--concern-form Kind Regards, Royal Primary Care