Royton Medical Centre
Chapel Street, Royton, Oldham, Lancashire, OL2 5QLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Waited 40 minutes just to get hung up on
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2022
Despite saying they open at 8, couldnt get through until 23 minutes past. I was then told i was number 8 in the queue, took 40 minutes to get to number one in the queue where i was instantly hung up on. Now i cant get through once again. Absolute joke. Angry in an understatement
Visited July 2022
Review titled Royton Medical Centre
Replied on 23 November 2022
Dear Patient, Thank you for your feedback. Please accept our sincere apologies for any inconvenience caused. If the matter is still unresolved, or if you have any further feedback, please do not hesitate to contact us via email at gmicb-old.roytonmedicalcentre@nhs.net. Kind regards, Royton Medical Centre
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Review titled Broken phone system
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2022
When I call between 8:00 and 8:22 I am repeatedly hung up on before I can even reach a holding queue. At 8:23 I am able to get through and I am usually told there are no more appointments left. I questioned the fact id been unable to speak to anyone and was told it was a fault in their phone lines. If they receive a large number of calls then the calls are rejected. They are aware but nothing seems to be done. Fobbed off and told to ‘Use the NHS app’.
Visited July 2022
Review titled Royton Medical Centre
Replied on 23 November 2022
Dear Patient, Thank you for your feedback. Please accept our sincere apologies for any inconvenience caused. If the matter is still unresolved, or if you have any further feedback, please do not hesitate to contact us via email at gmicb-old.roytonmedicalcentre@nhs.net. Kind regards, Royton Medical Centre
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Review titled top service
Rated 5 stars out of 5
by mervyn - Posted on 04 July 2022
Contacted last week concerning my annual review and bloods and an appointment was made for the following Monday at 13.10 when I arrrived at 1300 the receptionist greeted me with a smile after she completed the telephone call she was occupied with ,she very quickly ascertained who I was and what I had called for and kindly asked me to take a seat. I was called to my appointment at 1307and treated by a very professional practice nurse who treated me with repect and kindness, she took my bloods and I absolutely did not feel the needle at all, she completed all the necessary tasks and with a smile said thank you. I can only say well done for excellence in this instance.
Visited July 2022
Royton Medical Centre has not yet replied.