Rudgwick Medical Centre
Station Road, Rudgwick, Horsham, West Sussex, RH12 3HBContact details and opening times
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Reviews
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2023
Must be the worst practice in the uk. Rude reception staff who take responsibility or offer any sort of help. Always short staffed. Cancels appointment same day then blames your mobile phone.
Visited July 2023
Review titled Rudgwick Medical Centre
Replied on 25 July 2023
Dear patient. I am sorry you are unhappy with your recent encounter at Rudgwick Medical Centre. Unfortunately we had to cancel appointments with short notice yesterday as our pregnant member of staff had to urgently attend hospital. We did inform all our patients via SMS and our system confirmed these messages were sent. I am sorry if you did not receive this message. I do realise that gold standard would be to endeavour to phone all patients individually however due to the high number of incoming calls there was not capacity to do so. Along with many other practices, we do unfortunately have periods were we may be short staffed. This is due to booked leave and unforeseen sick leave. We are recruiting in order to address this problem but this can be challenging due to the complexity and stressful nature of the role. I am sorry you feel that the member of staff was rude. We do ask all staff to treat patients with politeness at all times. We do however also ask patients to treat our staff with courtesy and respect so that they can help you in the best way and resolve any issues. Again, we are sorry you have not been happy with your experience at Rudgwick Medical Centre. If you wish to discuss this further, please contact me. Susan Mckenzie, Practice Manager, sxicb-wsx.rudgwick-rudgwick@nhs.net