RUSHALL MEDICAL CENTRE
107 Lichfield Road, Rushall, Walsall, West Midlands, WS4 1HBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice and fabulous service
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2024
All staff were very helpful and friendly. I had no issues getting an appointment. I would recommend this doctors to anybody who needs a doctor in this area.
Visited September 2024
RUSHALL MEDICAL CENTRE has not yet replied.
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Review titled A joke
Rated 1 star out of 5
by Anonymous - Posted on 19 August 2024
Was told by the pharmacist that my daughter needed an appointment with a GP, due to extreme swelling and infection in her lower face and neck. I went in to the surgery, only to be told I would need to fill in a form and would be contacted within 48 hours. I live in Rushall, and know from speaking to people, you end up waiting almost the full 2 days. Given that she couldn't eat or move her jaw, this was unacceptable. I went back to the pharmacist, who advised me to go to the walk in centre at the Manor hospital, who were brilliant, and rushed her through as she was presenting some symptoms of sepsis. Fortunately it hadn't got that bad, and she was prescribed strong antibiotics, we were in and out in under an hour.
Visited August 2024
RUSHALL MEDICAL CENTRE has not yet replied.
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Review titled Rude receptionists
by Anonymous - Posted on 20 May 2024
I called in the week after filling out a form for an appointment on the morning to see whether I would be able to have an emergency appointment. The receptionist on the phone was extremely rude and told me 'cancer patients would get priority over me'. I understand some patients are more in need of others but found this comment completely unacceptable, unprofessional and also triggering. People call the doctor for an appointment in times of need and to be spoken to in such a manner, showing no empathy whatsoever, is really disappointing. As a receptionist and as the face/first point of contact for people, you should be there to offer support and guidance. However, in this case, the receptionists here are doing nothing but shining the practice in a negative light. I will be looking for a new GP.
Visited May 2024
RUSHALL MEDICAL CENTRE has not yet replied.
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Review titled Poor Service/Support
Rated 1 star out of 5
by Donna Lovatt - Posted on 19 March 2024
Don't recommend at all. Everything, literally is via test or online, including the impossible booking of appointments. It's impossible to get an emergency appointment, when you do finally get through, you are either told there's nothing available or don't qualify for an emergency. Medication is ordered from an app, not all is show on there and the notes are very regularly ignored causing missed medication.
Visited March 2024
RUSHALL MEDICAL CENTRE has not yet replied.
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Review titled Referral to nurses
Rated 2 stars out of 5
by Anonymous - Posted on 19 October 2023
Wouldn’t answer phone tried all day Tuesday and Wednesday morning to see if they have referred my son to the district’s nurse in the end had to go down they said it had been done, Wednesday night we had to ring the nurse they told us they couldn’t find him on the system nothing had been done so she couldn’t come out to change my sons bag, she told us to go to a&e we were told on Tuesday at the hospital they would referral it to the nurses and doctors.l think it is very bad not to answe the phone straight away.
Visited October 2023
RUSHALL MEDICAL CENTRE has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 05 August 2023
My aunt has been ill for some time and became bed bound abour 2 years ago. The practice could not have been more helpful accommodating and friendly. I have on several occasions had to have the doctor / paramedic out to my aunt and they have always been prompt, thorough and have explained her condition and medication in detail. I have nothing but praise for the staff from reception right through to the doctors and medic. Sadly my aunt passed away but may thanks to all at Rushall Medical Centre
Visited August 2023
RUSHALL MEDICAL CENTRE has not yet replied.
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Review titled First Class Service
Rated 5 stars out of 5
by Richard Adamski - Posted on 23 May 2023
I can find no fault with Rushall Medical Center. I've been going there for years and the service has always been exceptional from the receptionist to the doctors and the staff in between.
Visited May 2023
RUSHALL MEDICAL CENTRE has not yet replied.