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Rushden Medical Centre

Adnitt Road, Rushden, Northamptonshire, NN10 9TR

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Patient ratings and reviews

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Reviews

Displaying 11 to 15 of 15

  1. Review titled Appalling!

    Rated 1 star out of 5

    by Anonymous - Posted on 31 July 2023

    Diagnosed at 51 with ostio-arthritis by a receiving a hub appointment after trying to get to see or speak to Dr for over 6 months. Fab response from hub. Amazing... Got blood test next day and xray within a week... Last Year! Still awaiting to "see" a Dr. Managed 2 call appointments for pain relief and referrals. 1st referral still awaiting appointment, when chased call saying Next Summer 2024 to be seen. 2nd referral for more urgent queue rejected as medical centre didn't send covering details info just a tick form.. Now been in a&e at weekend ended up with Morphine to stem pain. Told go back to Dr for injection in hip. Next available appointment {actually managed to get via app} is in a week via telephone! Still awaiting phone back after over an hour from call. Again I know there will be No appointments available! What a Joke! How they are going inject via phone I don't know! And why should I have to wait a week for the phone call? Hospital found it amazing that we can not move doctors surgery and are stuck with the reported number one worst surgery in Northamptonshire. Things have drastically got to change at this surgery!!!

    Visited July 2023

    Report as unsuitable

    Review titled Rushden Medical Centre

    Replied on 31 July 2023

    Dear Patient Thank you for your feedback, I am sorry that you have had a poor experience at our practice. If you would like to discuss your comments in more detail please contact me at complaints@rushdenmedicalcentre.com and I will investigate your concerns. You state that things need to drastically change, we are always looking for patients to join our patient participation group to help us with improving the service we offer. If you are interested please let me know and I will forward your details to our PPG team S White / Patient Relations Manager

    Report as unsuitable


  2. Review titled Cannot get an appointment

    Rated 1 star out of 5

    by Anonymous - Posted on 04 July 2023

    Never ring the surgery unless needed. Rung at 8am, in queue of 20 callers, spoke to receptionist close to hour later. No face to face appointments left. After having a baby 7 days previously struggling and having a severe allergic reaction to anti-biotics with hives covering my body I was given a phone call appointment. No time given. On NHS app 3pm was the given time. Doctor rang at 5.20pm. Doctor was fantastic but said I needed an urgent prescription. My pharmacy closed at 5.30pm so agreed I couldn't get it. Had to ring 111 twice over the night who were more helpful. Very upset that I could not be seen when so close after having a baby including surgery (not c section). Struggled to look after my newborn and myself. I was given strong steroids despite not being seen or mental health support. I pretty much self-diagnosed and this was just accepted. Unsatisfactory.

    Visited June 2023

    Report as unsuitable

    Review titled Rushden Medical Centre

    Replied on 06 July 2023

    I'm sorry to hear about your concerns. Please feel free to contact me directly at complaints@rushdenmedicalcentre.com so we can discuss your feedback in more detail. Thank you

    Report as unsuitable


  3. Review titled Feel let down by practice

    Rated 2 stars out of 5

    by Anonymous - Posted on 06 June 2023

    Had recently been discharged from hospital and gp had been asked to monitor my kidney function. Attended appointment with practitioner who seemed to minimise my symptoms. When asked if I should have a blood test that day I was told no appointments left and come back next day. Later same day was sent by my oncologist to A&E and admitted to KGH.

    Visited June 2023

    Report as unsuitable

    Review titled Rushden Medical Centre

    Replied on 06 July 2023

    Dear Patient I am sorry to hear about your concerns. Please feel free to contact me directly at complaints@rushdenmedicalcentre.com if you would like to discuss your feedback in more detail. Thank you

    Report as unsuitable


  4. Review titled Surgery in Name Only

    Rated 1 star out of 5

    by Anonymous - Posted on 05 July 2023

    I've tried in the past to transfer to other local GP surgeries but can't get accepted. Improved recently with call back service but that is just cosmetic. As others state it's still impossible to get an appointment. Where are the super busy GPs? Go in anytime the waiting room is empty! How many Doctors are there? The only redeeming feature are the Nursing Staff who are top rate. I'm not sure if they display outside the surgery what doctors are practising on any given day but perhaps they should! In 2023 people needing medical advice shouldn't have to diagnose their symptoms and self medicate.

    Visited May 2023

    Report as unsuitable

    Rushden Medical Centre has not yet replied.


  5. Review titled terrible service

    Rated 1 star out of 5

    by Anonymous - Posted on 17 April 2023

    after being contacted to say i need to book a review of medication on phone over 2 hrs to get to caller 2 to be cut off tried again to be told ring back tmr or try at 11 on your app the service here is shocking i am an essential caregiver to my daughter and also have medical issues myself you cant get an appointment or speak to anyone

    Visited April 2023

    Report as unsuitable

    Review titled Rushden Medical Centre

    Replied on 31 July 2023

    Dear Patient In the last month we have reviewed the number of pre bookable appointments we offer our patients. We hope that you have seen an improvement in accessing the practice. Regards S White Patient Relations Manager

    Report as unsuitable