Rushden Medical Centre
Adnitt Road, Rushden, Northamptonshire, NN10 9TRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Avoid at all costs
Rated 1 star out of 5
by Anonymous - Posted on 02 October 2024
Had the misfortune of dealing with this practice on behalf of my brother a vunerable person. Like other posts I called at 8.00am and was 30 in the queue….. After 40 mins was given a telephone appointment In the end went in to the surgery and asked for it be to be escalated which they did fast track for a telephone call then advised to go A&E which we did. The A&E team could not believe we had been referred to them and after 6 hours of waiting we finally got the right NHS channel for care. The surgery had not even actioned a prescription the psychiatrist had sent through 3 weeks prior the Mental Health crisis team could not believe it. My advice would be to change doctors as this is beyond acceptable duty of care to patients in the Rushden area.
Visited October 2024
Review titled Rushden Medical Centre
Replied on 03 October 2024
Dear Family Member, I am sorry to hear that you had a negative experience when you contacted our practice on behalf of your brother. We take concerns like this very seriously and we would appreciate the opportunity to investigate the matter further. Please contact our patient relations team at complaints@rushdenmedicalcentre.com Sally White Patient Relations Team
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Review titled 8 days to try book an appointment, no slots
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2024
Get told to call at 8am, have done 8 days in a row, no appointments, have a condition that gets worse the longer it’s untreated. Still can’t help me.
Visited September 2024
Review titled Rushden Medical Centre
Replied on 13 September 2024
Thank you for bringing your concerns to our attention. We sincerely apologise for the inconvenience and frustration you have experienced while attempting to schedule an appointment over the past 8 days. We understand the importance of receiving timely care, particularly when dealing with a condition that is worsening. If you require assistance please contact our team on complaints@rushdenmedicalcentre.com
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Review titled Poor Practice
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2024
Photos of Infection sent to GP, to be sent on to Consultant at Kettering for follow up; Four weeks passed and still no response from the GP/Surgery. Not the first time; very poor standard of service.
Visited June 2024
Review titled Rushden Medical Centre
Replied on 25 July 2024
Dear Patient We are sorry to hear that you haven't received a response yet. Please contact the surgery to discuss if you have ongoing concerns that need to still be addressed. If you wish to send a complaint about your experience please send your complaint details to our designated email address - complaints@rushdenmedicalcentre.com for the attention of our patient relations team. Thank you Sally@ Patient Relations Dept.
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Review titled Lying Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2024
Got told there were no notes on my page from the Dr regarding a face to face appointment so couldn't have one. Tried all week but nothing available. Went back next week to be told no appointments available then looked on my page and there was a note from Dr advising a face to face witch was done 3 / 4 weeks ago. Suddenly there are two appointments available. ?
Visited June 2024
Review titled Rushden Medical Centre
Replied on 24 July 2024
Dear Anonymous Thank you for taking the time to share your feedback about your experience. We are sorry to hear that you had difficulties and want to address your concerns. If you have not already done so please contact our department directly at complaints@rushdenmedicalcentre .com. We will be happy to assist you in resolving any issues you have experienced and to ensure you receive the care you need. We appreciate your feedback and look forward to hearing from you. Sally White @ Patient Relations Team
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Review titled Staff behaviour
Rated 1 star out of 5
by jade - Posted on 14 June 2024
As a young adult who is fairly new to doctors appointments alone i was appalled at the behaviour and attitude of the reception staff. I approached the receptionist looking for some advice but received a disgusting attitude instead. Rolling eyes, huffing and puffing at me without any care at all really. Rushden Medical Centres website includes an about me page which contains their Philosophy section stating “ Rushden Medical Centre strives to maintain an environment which is welcoming, caring and accessible to all our patients. We aim to treat all our patients fairly and equally, with dignity and respect.”Of which i did not feel welcomed, cared for. Or that i was treated with fairness and respect.
Visited June 2024
Review titled Rushden Medical Centre
Replied on 24 July 2024
Dear Jade Thank you for taking the time to share your feedback about your recent visit to our practice. We sincerely apologise for the poor service you experienced, particularly with regard to the attitude and behaviour of our receptionist. This is not the standard of care we strive to provide, and we are very sorry to hear about your negative experience. We value your feedback as it helps us to identify areas where we need to improve. We would appreciate the opportunity to discuss this with you further to better understand what happened. If you are willing to contact me at complaints@rushdenmedicalcentre.com I am happy to look into your complaint further. Thank you Sally White Patient Relations Manager
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Review titled Staff behavior is really really awful
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2024
When ever you called they never give you satisfactory reply to your answer. I called 8 Am in the morning since 60 days, the lady answer the phone she put the phone down at me after listening my non-eng accent with out having my details then I had to go back in the queue. I had only 1 appointment in last 6 (Six) years just because these unblevable staff. Once they gave me an appointment after a week that to not in my surgery, and itsv 7:39 pm some other surgery. No explanation what so ever. If they are so busy then why they are taking new patients. Old staff was really good . Now I am on a stage where I am leaving this surgery answer I know all three surgeris come together. It's means you cannot my Patients and I cannot take yours. This agreement creates lot of problems for the patients. I am going to there advise ' if you need an amergency ' go the hospital. So I decided to the hospital. If you people can do some thing about this honourable staff then I really appreciate your effort. .. thanks
Visited May 2024
Rushden Medical Centre has not yet replied.
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Review titled Great for dealing with individual needs
Rated 4 stars out of 5
by BeckyQ - Posted on 10 May 2024
I have had many experiences with adnitt road, and in my personal opinion, usually positive. Today I have experienced a wonderful receptionist's/ admin lady over the phone, S was very understanding and friendly also. She is a credit to the team, I hope all patients share my positivity around an individual and not a system x
Visited May 2024
Review titled Rushden Medical Centre
Replied on 24 July 2024
Dear Becky Thank you for your positive feedback about the service you received at our surgery. We are pleased to hear that your experience has been pleasant and that our receptionist made a difference to you on the day. Thank you Sally White Patient Relations Manager
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Review titled Extremely Rude & Dangerous Procedures
Rated 1 star out of 5
by Barry O'Neill - Posted on 15 March 2024
Visited for urgent first appointment after registering as i was new in the area this was after a call with 111 who advised an urgent appointment and checked this was offered with the practice i have an extremely severe long term injury which effects my walking i arrived at 8:30am asked for an appointment as this is a service they offer as advised on there website and services i was told without a phone no appointment is possible to book for that day and any day in the future receptionist extremely rude and uncompassionate her last words were register with another practice and turned me away
Visited March 2024
Review titled Rushden Medical Centre
Replied on 09 April 2024
Dear Mr O'Neill We are sorry to hear about your experience and sincerely apologise for any inconvenience caused. We strive to provide compassionate care to all our patients and its disheartening to hear that you didn't receive the level of service you deserve. We understand the importance of timely access to appointments especially for urgent matters and we apologise for any miscommunication regarding the appointment booking process. If you would like me to look into this further then please contact the patient relations department at complaints@rushdenmedicalcentre.com and we will investigate. Thank you for bringing this to our attention. Sally White Patient Relations Manager
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Review titled Prescriptions
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
About 3 month ago i could not get any insulin as the type i was using was unavailable the pharmacy kept calling the surgery to tell them and ask for alternative but they kept issuing the same medication untill i got in tuch and they then issued the correct medicine by this time i had been without insulin for two days but at least going forward i thought i was sorted until today and again they have issued the unavailable medication so i have been trying to call them all day since 11 am it is now 16.30 i got a text saying i missed my call back but if I had a call i would have thought it would at least show on my iPhone so now i am still trying to get the correct insulin again and I guess it will be another trip to the sugary o well its easier for them I guess and i still have no idea if i will get any insulin before xmas you can only laugh at the inadequacy
Visited December 2023
Review titled Rushden Medical Centre
Replied on 09 April 2024
Dear Patient Thank you for your feedback. I am sorry to hear about your poor experience at the practice, if you would like us to look into this for you please contact the Patient Relations team at complaints@rushdenmedicalcentre.com and we will investigate this for you. Thank you Sally White Patient Relations Manager
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Review titled Excellent support , guidance & care
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2023
Able to access the same Doctor for a succession of appointments. Support , guidance, need for investigation explained. Blood tests to support Drs investigations easily & promptly given. Follow up texts from the Doctor given.
Visited September 2023
Review titled Rushden Medical Centre
Replied on 19 September 2023
Thank you for your positive feedback about your experience at our practice. We appreciate you taking the time to add your comments. S White, Patient Relations Manager