Rusthall Medical Practice
Nellington Road, Rusthall, Tunbridge Wells, Kent, TN4 8UWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Best GP surgery
Rated 5 stars out of 5
by Sophie - Posted on 04 June 2024
I have been a patient at this surgery for years now and I absolutely cannot fault their service in any way. The doctors, the nurses, the reception staff are all kind, caring and professional. However, the big thing for me is the simplicity of getting an appointment! Everyone I know at different surgeries explain the complicated process of getting appts with their doctors, and waiting lists, and endless issues. I have never struggled to get an appt at Rusthall. I have just rung up at 11am, 3 hours after their lines open, in need of an appointment. I've got one booked in for this afternoon. I was on hold for about 3 minutes and on the phone to the receptionist for just under 2. I feel heard, supported and truly known by my doctor there. Barring her being on well-deserved holiday, I see the same one every time. She remembers me, listens to me and understands how it feels to have an illness that is often brushed aside. I never want to leave this surgery!
Visited June 2024
Rusthall Medical Practice has not yet replied.
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Review titled Amazing Doctor
Rated 5 stars out of 5
by Miss Law - Posted on 28 March 2023
My Gp who I have been with for 10 years is brilliant. He listens and takes every concern seriously, always does what's needed and goes above and beyond. Better than any other Dr I have seen, my children also like him and hes very good with them. Although it can be hard to get an appointment, when really needed I have always been called or seen. The receptionists are hit and miss sometimes they are really understanding and helpful and other times we get a rude one that gives me anxiety to call.
Visited March 2023
Rusthall Medical Practice has not yet replied.
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Review titled Poor
Rated 2 stars out of 5
by Anonymous - Posted on 29 January 2023
I have been trying to get an appointment or failing that a telephone call with my gp for months without success. My Dr is fully booked for the oncoming fortnight on a continuing basis and I am told I just have to phone back as I can’t book an appointment in 3 weeks. Local people tell me the only way to get an appointment is to queue outside the med. centre at 8am in the morning, which is difficult to do if you work. It shouldn’t be like this.
Visited January 2023
Rusthall Medical Practice has not yet replied.
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Review titled Room for improvement
Rated 2 stars out of 5
by Anonymous - Posted on 29 January 2023
Unfortunately both excellent GPs I was registered with have left the practice. Getting an appointment is no easy task & requires ringing on the day. My complete dissatisfaction is with the attitude of some the reception staff & one in particular can be exceptionally rude. The Practice web site is inadequate e.g it did not provide details of flu clinic sessions requiring me to call & hold on for 25 minutes to enquire. Surely having this type of info on the web site would save everyone’s time?!
Visited November 2022
Rusthall Medical Practice has not yet replied.