Ryeland Surgery
Westfield Walk, Leominster, Herefordshire, HR6 8HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good service
Rated 5 stars out of 5
by Janet bromell - Posted on 02 April 2025
Saw GP promptly. Very thorough taking tests etc. Polite and explained procedures undertaken at time of appointment and also, way forward for further investigations, if required. Overall, very impressed with duty of care.
Visited April 2025
Ryeland Surgery has not yet replied.
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Review titled Great doctor
Rated 4 stars out of 5
by Anonymous - Posted on 05 March 2025
Very fast appointment, Saw a lovely female doctora very good GP she listened to me explain the reason I had attended surgery and examined me and explained what was the matter and arranged treatment I would not hesitate to see this doctor again , reception team very helpful as always
Visited March 2025
Ryeland Surgery has not yet replied.
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Review titled need warmer waiting room and more approachable receptionists
Rated 3 stars out of 5
by Anonymous - Posted on 20 February 2025
I have to visit the doctors regularly last couple of years with health issues and I'm always waiting way?passed my time very rare I'm ever seen on time. Yesterday saw me sat waiting for over 1 hour. The room was cold and no1 came to tell us they was running late I had to check with the desk staff. The receptionist aren't the friendliest either when asked a question they seem annoyed youv had to ask them. Once seen the doctor was very good just shame about the cold wait
Visited February 2025
Ryeland Surgery has not yet replied.
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Review titled Today I met a very nice Doctor
Rated 5 stars out of 5
by Geoff Roberts - Posted on 13 February 2025
Had a routine appointment to review my blood test results. Whilst there I raised a couple of other issues. The lady doctor was both professional and very personable. A thoroughly enjoyable and productive appointment, and I made a point of saying to the Doctor how nice it was to have met her as I left.
Visited February 2025
Ryeland Surgery has not yet replied.
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Review titled General appointment
Rated 5 stars out of 5
by Anonymous - Posted on 04 February 2025
Really impressed with how quickly I was able to get an appointment. The doctor was very thorough and kind, very happy with my overall experience.
Visited February 2025
Review titled Ryeland Surgery
Replied on 13 February 2025
Dear Patient Thank you for taking the time to leave your review. We have been able to attract several new excellent GPs to our team over recent months, which enables us to provide a generous number of appointments each week. Regards Julie Knights, Quality Development Manager
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2025
I was relieved to be able to see a professional on the same morning as I enquired. The Urgent Care Practioner dealt with my problem in a thorough way and prescribed a course of antibiotics which are starting to take effect and easing the pain and discomfort that I was experiencing.
Visited January 2025
Review titled Ryeland Surgery
Replied on 13 February 2025
Dear Patient Thank you for taking the time to leave your review. Our Urgent Care Practitioners are able to assess and treat minor illnesses and they are a great addition to our clinical team. Regards Julie Knights, Quality Development Manager
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Review titled Reception police think they can triage
Rated 1 star out of 5
by chris wright - Posted on 27 January 2025
called 3 times to book a appt for my elderly father who is on holiday. Explained that he needed to see a doctor on his return and 3 times the reception staff booked appt with a nurse, once i was told but the other two times i assumed it was with a doctor until my father messaged me from abroad to tell me it was with a nurse. How dare they assume to know my fathers needs.
Visited January 2025
Review titled Ryeland Surgery
Replied on 27 January 2025
Good morning, Our Patient Services Team do not triage but they do care navigate. This means that they advise who is best placed to see the patient based on the type of problem. They have undergone significant training to do this and work to very strict protocols set by our GP Partners. This has been standard practice in many surgeries for quite some time and is the process recommended by NHS England. If you would like further information or clarification please do call and ask to speak with the Patient Services Supervisor. Regards Julie Knights, Quality Development Manager
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Review titled An excellent surgery in all respects.
Rated 5 stars out of 5
by Ronald Gow - Posted on 25 October 2024
I telephoned at 8.05. Return call at 8.25. Consultation with Doctor at 10.15. Medicine dispensed in house at 10.40. All staff cheerful and positive. This was a typical experience at Rylands. They cannot be faulted. Medical treatment and follow ups exemplary.
Visited October 2024
Review titled Ryeland Surgery
Replied on 31 October 2024
Dear Mr Gow Thank you for writing such a positive review, I will ensure this is shared with the wider team. Regards Julie Knights, Operations Manager
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Review titled Really positive experience
Rated 5 stars out of 5
by Malcolm Burns - Posted on 17 October 2024
I am new to Ryelands surgery. I've needed to go in for a routine check up and separately for some help with a sore shoulder. On both occasions the consultations were friendly and informative. In the case of the more recent appointment I was unable to make the arranged time (owing to local flooding) and was offered an alternative appointment straight away. It was excellent professional care.
Visited October 2024
Review titled Ryeland Surgery
Replied on 31 October 2024
Dear Mr Burns Thank you so much for your kind words. We're delighted to hear you had a positive experience, and it truly means a lot to our team. Providing great service is something we’re passionate about, and we’re thrilled to know we met your expectations. Regards Julie Knights, Operations Manager
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Review titled Excellent service
Rated 5 stars out of 5
by MJT - Posted on 19 September 2024
Having spoken to the pharmacist about a tablet, I phoned the surgery regarding side effects, the receptionist said they would refer the matter and I was phoned back in less than 10 mins by a doctor. I was told to stop taking the tablet and an appointment was made by the doctor for me to see her. I have now had the appointment and am very impressed with the way my problem was handled
Visited September 2024
Review titled Ryeland Surgery
Replied on 31 October 2024
Thank you for taking the time to write a review, I am pleased to hear you had such a speedy response. Regards Julie Knights, Operations Manager