Ryeland Surgery
Westfield Walk, Leominster, Herefordshire, HR6 8HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Empathy
Rated 5 stars out of 5
by John Blewett - Posted on 31 January 2023
Consultation with Gp that I had not seen before. Was competent and put me at ease. Listened to my medical problems. Prescribed medication and tests that will help with my ongoing problems. Would recommend this gp.
Visited January 2023
Review titled Ryeland Surgery
Replied on 13 April 2023
Thank you for submitting your review. We are proud to have such a friendly and professional clinical team.
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Review titled Bloods
Rated 5 stars out of 5
by Raoul Smith - Posted on 01 February 2023
The phlebotomist put me at ease. Was competent and pleasant. If I have to give blood again, I hope he would be the phlebotomist! My only complaint, that the 'check in' machine stated whether A or B waiting room. If not possible, a clear list of who is in which section.
Visited January 2023
Review titled Ryeland Surgery
Replied on 13 April 2023
Thank you for taking the time to add your review, we are pleased you had a pleasant appointment. We have been struggling with an ongoing technical glitch with our check-in machines and we are working on clearer signage to assist.
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Review titled Good, reliable practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2023
Pleasant and helpful receptionist. Felt comfortable with doctor and his comments and medical care.sometimes hard to get appointments but not usually too long to wait.
Visited January 2023
Review titled Ryeland Surgery
Replied on 13 April 2023
Dear Patient Thank you for taking the time to submit your review, it is pleasing to receive such positive feedback. We have had such an increase in demand through the winter months and our capacity has definitely been tested. We are working hard to navigate patients to the right care at the right time and continuing to expand our clinical and well-being teams so hopefully the pressure on our appointments is now easing. Julie Knights, Operations Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2023
I have nothing but respect for Westfield surgery, They are always helpful Receptionists, Nurses, Paramedics, Doctors excellent service under difficult circumstances, they all work very hard Well Done .
Visited January 2023
Review titled Ryeland Surgery
Replied on 13 April 2023
Dear Patient Thank you for taking the time to submit your review. Our clinical and administration staff do work very hard and it is heart warming to have this recognised. I will ensure this is fed back to the practice team. Julie Knights, Operations Manager
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Review titled A move in the right direction
Rated 4 stars out of 5
by Anonymous - Posted on 23 December 2022
My appointment was on time, quick and efficient. The Dr I saw was welcoming, with smile, talked through my history and recent blood test in detail and offered sound advice for the future. This advice was backed up with statistical analysis and gave an insight of future well being. The practice has under gone a structure change since my last appointment which has resulting in the merging of what was 2 individual practices. In my opinion this is a good thing as it pools the knowledge and resources of all the Doctors available. The only downside to merging is that the practice tends to operate from the old split waiting rooms and there didn’t seem to be any indication which side you’d have your appointment with.
Visited December 2022
Ryeland Surgery has not yet replied.
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Review titled Friendly practice
Rated 5 stars out of 5
by Catherine Carter - Posted on 12 December 2022
No problem getting an appointment. Really friendly and efficient staff in all capacities. Pleasant atmosphere.
Visited November 2022
Ryeland Surgery has not yet replied.
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Review titled They listened and understood
Rated 5 stars out of 5
by Marion L Stapleton Harley - Posted on 25 November 2022
Severe leg pain tracing back to near fatal car crash in 2005. Two doctors in particular have been of great help very recently. I believe that a patient should contribute to the discussion of treatment in order to obtain the most suitable and best. Be polite and ask for help when needed. I could not have received better service than from the two doctors recently seen. Someone may have the best qualifications in the world, but if unable to listen and understand they are not the best doctor. Thank you.
Visited November 2022
Ryeland Surgery has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2022
Having had the good fortune to have a fabulous GP practice in my home town for over fifty years, I was not looking forward to my first appointment at this practice. However, the professionalism, kindness and clinical expertise shown to me was second to none and I wouldn’t hesitate to recommend Ryland Surgery for anyone considering registering with the practice. I have worked in the NHS for over thirty years, across a range of clinical and academic settings and have fairly high expectations at both personal and professional levels. The care I have received so far has been exemplary and a perfect example of what professional, collaborative health care should look like.
Visited September 2022
Ryeland Surgery has not yet replied.
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Review titled Poor Advice
Rated 1 star out of 5
by Anonymous - Posted on 18 August 2022
I received the Yellow Fever vaccination at this practice, I recently contacted them again for a copy of the certificate in order to travel. Although they were able to confirm that I had received the vaccination there, they were not able to re-print the certificate for me as they no longer off the vaccine. I was told I would need to contact another clinic for a copy however I was told that I would have to use 'Google' to find one as they were did not know any. I find this advice extremely unprofessional, unhelpful and rather rude.
Visited August 2022
Ryeland Surgery has not yet replied.
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Review titled Rubbish Reception
Rated 1 star out of 5
by Anonymous - Posted on 01 August 2022
I’ve been trying to get in touch with this GP all day, and have been in a queue for over an hour. I’m then greeted by rude receptionists who don’t seem to care that you’ve been waiting all day!
Visited August 2022
Ryeland Surgery has not yet replied.