Saddlers Health Centre
Hatherton Medical Centre, 1 Hatherton Street, Walsall, West Midlands, WS1 1AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled New Patient Confusion
Rated 1 star out of 5
by Kristin Oloso - Posted on 07 April 2025
As an international patient, I advised I provide my health records to ensure a seamless Transition. I was denied. I advised the receptionist that’s based on your website I would need to speak to her regarding having online access. She stated no need it will be automatic. I advised that the nurse explained my medications were not matching up to my records that I showed her. She advised it would happened automatically. So today with 2 pills remaining. I am unable to request my rx because one I do not have online access to Saddlers. I have now had to take my medical records to the pharmacy to ensure a fill. Medical services shouldn’t be this difficult
Visited April 2025
Review titled Saddlers Health Centre
Replied on 07 April 2025
Dear Kristin Oloso, thank you for taking the time to complete this online review. I am sorry that you have been having problems with accessing the app. I have asked reception to contact you today regarding your medications ordering. As a new patient the online NHS app access would need to be manually arranged for you for our surgery and this has been done this morning. If you find that reception cannot action your request of medications, please speak to the practice manager. Kind Regards
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 09 April 2025
Phone consultation. Was given a window for a call and it was received within that. Went over some results and provided some advice. Was quite quick but conscice would use the same service again if necessary
Visited April 2025
Review titled Saddlers Health Centre
Replied on 09 April 2025
Dear patient, thank you for taking the time to complete this online review, all patient feedback is welcomed by the practice and is discussed with all staff in our practice meeting. Thank you again Kind Regards
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Review titled Mental Health
Rated 3 stars out of 5
by Anonymous - Posted on 15 April 2025
I had a phone call appointment for my anxiety and I mentioned how much I am struggling at the moment and mentioned my medication. The doctor seemed very dismissive, offered CBT and didn’t tell me when I would get it they just hung up the phone. I felt a bit lost after it still.
Visited April 2025
Review titled Saddlers Health Centre
Replied on 16 April 2025
Dear patient, thank you for taking the time to complete this online review. I am sorry you felt you were not fully informed of the outcome from this consultation. I would suggest to contact the surgery to speak to the practice manager for a discussion regarding this. Kind Regards
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Review titled Professional and compassionate
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2025
The GP practice staff from receptionist, nurses and most of all the doctors were all professional. They also showed compassion and take time to listen. They tried their best to accommodate us whenever one of my family needed an appointment.
Visited April 2025
Review titled Saddlers Health Centre
Replied on 10 April 2025
Dear patient, thank you for taking the time to complete this online review. Our surgery welcomes all patient feedback and discuss this with all staff in our practice meeting. Thank you for your positive comment. Kind Regards
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Review titled Friendly Surgery
Rated 5 stars out of 5
by Shaz - Posted on 15 April 2025
I have just got registered with the surgery and I felt so welcoming from the staff. All my my queries were answered professionally. I would recommend it to anyone.
Visited April 2025
Review titled Saddlers Health Centre
Replied on 15 April 2025
Dear Shaz, thank you for taking the time to complete this online review, we welcome all patients feedback and discuss this with all staff in our practice meeting. I'm so glad to hear your first contact made a positive impact and thank you for sharing this. Kind Regards
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Review titled Great Practice, Highly Appreciated
by Liam Cooper - Posted on 14 April 2025
Had A Series Of Dressing Changes After Knee Surgery Recently, Excellent And Great Care Taken When They Were Changed, Thankyou Again
Visited April 2025
Review titled Saddlers Health Centre
Replied on 14 April 2025
Dear Liam Cooper, thank you for taking the time to complete this online review. I will feedback your comments with all staff in our next practice meeting. Thank you once again Kind Regards
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Review titled First class
Rated 5 stars out of 5
by MICHAEL HAYCOCK - Posted on 03 April 2025
I arrived for my appointment and was seen at the time of my appointment. No waiting. Everything was explained to me and I think this is a first class practice
Visited April 2025
Review titled Saddlers Health Centre
Replied on 03 April 2025
Dear Michael Haycock, thank you for taking the time to complete this online review. We welcome all feedback and discuss this in our practice meeting with all staff. Thank you again Kind Regards
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Review titled Easy to get decision
Rated 5 stars out of 5
by Lydia Miranda - Posted on 02 April 2025
I have been having problem with dizziness or vertigo and a trial of a medication for a month was advised. I made an appointment via telephone to let the GP that the medication has helped and it the vertigo is much better and I would like the medicine to continue in my repeat prescription too and it has been done very quick.
Visited April 2025
Review titled Saddlers Health Centre
Replied on 02 April 2025
Dear Lydia Miranda, thank you for taking the time to complete this online review. We welcome all patient feedback and discuss this in our practice meeting with all staff. Thank you again Kind regards
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Review titled Prompt Service
Rated 5 stars out of 5
by Lee Preston - Posted on 30 March 2025
Saw doctor who was understanding of my symptoms and situation. Blood samples were required, and an additional appointment with the nurse for bloods were booked within ten minutes of seeing the doctor
Visited March 2025
Review titled Saddlers Health Centre
Replied on 31 March 2025
Dear Lee Preston. Thank you for taking the time to complete this online review. It is pleasing to know that you received the service that we thrive towards with all our patients. The surgery welcome all patients feedback which is discussed in our practice meeting with all staff. Thank you again for your comments Kind Regards
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Review titled Efficient Gp Practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2025
The nurse that I saw on 25th March 2025 was extremely pleasant and very efficient, making me feel at ease.
Visited March 2025
Review titled Saddlers Health Centre
Replied on 26 March 2025
Dear patient, thank you for taking the time to complete this online review. Patient feedback is important to the surgery and is welcomed by all staff. We discuss all feedback in our practice meeting with all staff. Thank you Kind Regards