Saddlers Health Centre
Hatherton Medical Centre, 1 Hatherton Street, Walsall, West Midlands, WS1 1AFContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Saddlers Health Centre.
Reviews
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Review titled Poor service
Rated 1 star out of 5
by Kimberley Symes - Posted on 12 November 2024
There is so many problems with this doctors and when it comes to requesting support it isn’t given , to be informed by a doctor for a mental health appointment don’t come in I’ll phone you , phone call takes place and you are still refused any medication during a crisis you have to await days of emails. I’ve had to be the middle person sorting there issues out multiple times with no apologies
Visited November 2024
Review titled Saddlers Health Centre
Replied on 14 November 2024
Dear Kimberley Symes, thank you for taking the time to complete this review. Due to the sensitivity of these comments, I would suggest that you contact the surgery to speak to the practice manager. Kind Regards
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Review titled It’s a good practice.
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2024
I had a great experience with the HCA at my recent well person review. My appointment was on time. My questions answered. HCA in my opinion was professional and extremely competent.
Visited November 2024
Review titled Saddlers Health Centre
Replied on 12 November 2024
Dear patient, thank you for taking the time to complete this on line review. All feedback, comments and reviews are discussed in our practice meeting with all staff who welcome all feedback. Thank you again for your positive review. Kind Regards
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Review titled Flu jab
Rated 4 stars out of 5
by Anonymous - Posted on 12 November 2024
Was seen 10 minutes early! Very easy to book online and nurse was friendly and efficient. In and out in less than 3 minutes.
Visited November 2024
Review titled Saddlers Health Centre
Replied on 13 November 2024
Dear patient, thank you for taking the time to complete this on line review. All feedback from patients is welcomed by our staff and surgery. This review will be discussed in our practice meeting. Thank you again. Kind Regards
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Review titled Sympathetic
Rated 4 stars out of 5
by KHoulston - Posted on 09 November 2024
The appointment was easy to make via the website and I was able to talk about all my needs. The doctor was sympathetic and took actions needed to help improve the situation with both conditions.
Visited November 2024
Review titled Saddlers Health Centre
Replied on 11 November 2024
Dear KHoulston, thank you for taking the time to complete this online review and for your positive feedback. All comments, reviews and feedback are discussed with all staff in our practice meeting and all comments welcomed. Thank you again. Kind Regards
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Review titled Very professional
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2024
They are quick to respond when booking appointment .Friendly & helpfull receptionist .Doctors are very professional in assessing my medical needs referring me to other medical team for proper diagnosis and treatment
Visited November 2024
Review titled Saddlers Health Centre
Replied on 18 November 2024
Dear patient. Thank you for taking the time to complete this on line review. All comments, reviews and feedback are welcomed by all staff and discussed in our practice meeting. Thank you again for your positive comments. Kind Regards
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Review titled Friendly Service
Rated 4 stars out of 5
by KHoulston - Posted on 20 November 2024
The Blood Tests were easily booked. Appointment took place on time-no waiting. Quick & efficient service.
Visited November 2024
Saddlers Health Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Carmen Dinca - Posted on 15 November 2024
well prepared, I received respect, I received answers to all my questions, very good treatment, the staff at the registry office were very kind, understanding doctors, exemplary cleanliness, equipped offices, I did tests and it was explained to me what to do, I received drug treatment with positive effects, thank you all for the efficiency and quality of the services
Visited November 2024
Review titled Saddlers Health Centre
Replied on 15 November 2024
Dear Carmen Dinca. Thank you for completing this on line review. We welcome all comments from patients which are discussed in our practice meeting with all staff. Thank you again for your positive comments Kind Regards
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Review titled New patient
Rated 4 stars out of 5
by Joan - Posted on 09 November 2024
I was anxious to change my GP practice, after 40 years with the same health centre. I had nothing to worry about. Lovely practice, had my new patient assessment, the practitioner was lovely and very thorough . Couldn’t find a fault and that’s from a new patient who worked as a nurse for over 30 years and now retired.
Visited November 2024
Review titled Saddlers Health Centre
Replied on 11 November 2024
Dear Joan, thank you for taking the time to complete this on line review. All feedback, comments and reviews are discussed in our practice meeting with all staff and all feedback welcomed. Thank you again for your positive review. Kind Regards
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 26 October 2024
Attended for a flu jab & was seen in a timely manner. Reception & medical staff were professional & pleasant. This has been my surgery for nearly a year, and it has so far been responsive to my needs.
Visited October 2024
Review titled Saddlers Health Centre
Replied on 05 November 2024
Dear patient thank you for taking the time to complete this review all feedback, comments and reviews are discussed in our practice meeting with all staff and all feedback welcomed. Kind Regards
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Review titled Far to busy very impersonal
Rated 1 star out of 5
by Jennifer Beale - Posted on 08 October 2024
Thank goodness I am with saddlers centre They are stand alone in this huge practice, You can actually get through to them quite quickly, My sister belongs to The other part she tried to get through last week and there were 90 people waiting she got to 45 And the phone said we have no more places goodbye!!!!! It is the worst thing I just happened in Walsall All the practices in one place, You are not a person you are a number You have screens shouting out all the time It’s very confusing for elderly absolutely awful
Visited October 2024
Review titled Saddlers Health Centre
Replied on 09 October 2024
Dear Jennifer thank you for taking the time to complete this review. This review page is for The Saddlers Health Centre although reading your review we can fully understand the comments above with our shared building which can become quite busy at times. Your feedback will be discussed in our practice meeting with staff as we are always looking at ways to improve our service. Kind Regards