Saddlers Health Centre
Hatherton Medical Centre, 1 Hatherton Street, Walsall, West Midlands, WS1 1AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointment Review
Rated 4 stars out of 5
by Tracey Allsopp - Posted on 04 February 2025
I was satisfied with my appointment, it was by telephone and the GP has arranged a fast track appointment with the hospital
Visited February 2025
Review titled Saddlers Health Centre
Replied on 04 February 2025
Dear Tracey Allsopp, thank you for taking the time to complete this online review. Patient's feedback is very important to the surgery and its staff, we discuss all feedback in our practice meeting. Thank you Kind Regards
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Review titled Horrible reception
Rated 2 stars out of 5
by Ngozi Ruth Osi - Posted on 22 February 2025
I went into the hospital as it was my first time there. I admit I was about 5 minutes late, but when I got to the GP I could not find the right one. When I got into the reception (this is about 5 minutes late) and the receptionist was on a call, she did not acknowledge my presence and she did not say anything to me. My sister and I waited there for about another 6 minutes while she was on the call. Then after her call, she went on to tell us that I was 10 minutes late and the nurse would not be able to see me, and that’s why I should have used the self service. I had never been to that GP, that was my first time there, there was no acknowledgment of my presence, she didn’t even look up from her screen when we came in front of her. It was very disrespectful, because she did speak to a staff after her call before she even spoke to us. This happened on the 20th of february 2025 around 4:55 pm.
Visited February 2025
Saddlers Health Centre has not yet replied.
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Review titled Excellent ear syringing
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2025
I needed to have my ears syringed to facilitate a hearing test. This needed two visits, one per ear. For the second visit, the syringe machine was broken but the surgery was good enough to call me to tell me not to attend. Subsequently visit for the second ear was excellent.
Visited February 2025
Review titled Saddlers Health Centre
Replied on 13 February 2025
Dear patient, thank you for taking the time to complete this online review. We welcome all patient feedback and discuss this with all staff in our practice meeting. Thank you again Kind Regards
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Review titled Getting an appointment is now difficult
Rated 3 stars out of 5
by Anonymous - Posted on 11 February 2025
Previous to the move to the new premises/system you could always generally get an appointment to see a GP even if it took a couple of early morning attempts. It has taken several weeks for me following a phone conversation with the GP to secure an appointment. Calling at 8am does not work as by time you get a human all appointments have gone. Doing an online appointment request also fails as there are never any pre bookable slots. Completing a form online and requesting a face to face appointment as the GP has said you need a face to face appointment also fails as you are booked in for a telephone consultation, only for the GP to say they need to see you. It’s like Groundhog Day. Patients deserve better. You could become seriously ill whilst navigating the deeply flawed booking process. Saddlers Health centre - your patients deserve better.
Visited February 2025
Review titled Saddlers Health Centre
Replied on 12 February 2025
Dear patient, firstly can I apologise that you were unable to request a suitable appointment for you and the time and attempts you have made to obtain an appointment. The surgery do offer pre-bookable slots available to be booked via the NHS App up to 6 weeks in advance these are face to face appointments for routine reasons. If your reason is urgent then you can walk into the surgery at 8am to request an urgent on the day appointment or call the surgery at 8am Monday - Friday to request this. The on line access through accurex is also for non urgent appointments and there should be a section where is asks the patient do you want to be seen face to face or have a telephone consultation as patient do have the choice. I will be checking this to confirm, I will also be speaking to the reception staff that they are taking note of any specific request from the patients of how they would like to be seen. If you would like to discuss this further please do not hesitate to contact the surgery to speak to the Practice Manager. Thank you for taking the time to complete this on line review all patients feedback is important to the surgery to review ways to improve our service. We discuss all feedback and reviews with all staff in our practice meeting. Kind Regards
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2025
I had an appointment yesterday morning with a Dr. It was excellent. They really cares. I have only recently joined this practice and I am impressed.
Visited February 2025
Review titled Saddlers Health Centre
Replied on 14 February 2025
Dear patient, thank you for taking the time to complete this online review. The surgery welcome all feedback and use this information for ways to improve our service. All patient feedback is discussed in our practice meeting with all staff. Thank you again for your positive comments. Kind Regards
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Review titled Great service
Rated 5 stars out of 5
by Patricia Aufrere - Posted on 06 February 2025
Rang the surgery last Friday trying to make a GP appointment for my hrt review, was advised by receptionist that she could try to book me in with the advance pharmacy but the date that she offered me didn't suit me due to work commitments so filled up a online consultation , got a text same day that a telephone appointment was made for me the following tuesday
Visited February 2025
Review titled Saddlers Health Centre
Replied on 07 February 2025
Dear Patricia Aufrere, thank you for taking the time to complete this online review. The surgery welcome all feedback from patients and use this to review ways to improve our service. I am glad to know our online access was a positive use for you. Kind Regards
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Review titled Excellent patient focused care
Rated 5 stars out of 5
by Nachhtar Kaur - Posted on 13 February 2025
The NHS needs more practices like Saddlers Health Centre. The whole surgery runs extremely efficiently, all staff are really friendly and caring. The GPs are attentive and caring. M specialist referral was completed even before I reached home. Thank you again to all the team at Saddlers Health Centre, please keep up the excellent service.
Visited February 2025
Review titled Saddlers Health Centre
Replied on 13 February 2025
Dear Nachhtar Kaur thank you for taking the time to complete this online review. All patients feedback is important to the surgery as we use this information to review ways to improve our service. WE discuss all feedback in our practice meeting with all staff. Thank you again Kind Regards
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Review titled Good Practice
Rated 4 stars out of 5
by Gillian Smith - Posted on 06 February 2025
The doctor I saw sorted my problem out by sending me for an exray, and put my mind at rest after seeing him withe results.
Visited February 2025
Review titled Saddlers Health Centre
Replied on 07 February 2025
Dear Gillian Smith, thank you for taking the time to complete this online review. The surgery welcome all feedback and arrange action as required. Thank you again Kind Regards
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Review titled Good Customer Service
Rated 4 stars out of 5
by Oluwatosin Samuel Orekoya - Posted on 14 February 2025
The staff at the reception were friendly. They attended to me promptly. The doctor who attended to me was nice.
Visited February 2025
Review titled Saddlers Health Centre
Replied on 17 February 2025
Dear Oluwatosin Samuel Orekoya, thank you for taking the time to complete this online review. All patient feedback is important to the surgery and is discussed in our practice meeting with all staff. Thank you again Kind Regards
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Review titled Great GP practice
Rated 5 stars out of 5
by WADDAH ELABBAS YAHIA AHMED - Posted on 08 January 2025
I had an excellent experience at this GP clinic. The staff were incredibly friendly and made me feel welcome right from the start. My appointment was on time, which I really appreciated, as it showed their respect for patients’ schedules. The communication throughout the visit was perfect—clear, informative, and reassuring.
Visited January 2025
Review titled Saddlers Health Centre
Replied on 09 January 2025
Dear Waddah Elabbas Yahia Ahmed. Thank you for taking the time to complete this on line review. All patients feedback is welcomed by all staff and is discussed in our practice meeting. Kind Regards