Saddlers Health Centre
Hatherton Medical Centre, 1 Hatherton Street, Walsall, West Midlands, WS1 1AFContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Saddlers Health Centre.
Reviews
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Review titled Poor service
Rated 1 star out of 5
by Kimberley Symes - Posted on 12 November 2024
There is so many problems with this doctors and when it comes to requesting support it isn’t given , to be informed by a doctor for a mental health appointment don’t come in I’ll phone you , phone call takes place and you are still refused any medication during a crisis you have to await days of emails. I’ve had to be the middle person sorting there issues out multiple times with no apologies
Visited November 2024
Review titled Saddlers Health Centre
Replied on 14 November 2024
Dear Kimberley Symes, thank you for taking the time to complete this review. Due to the sensitivity of these comments, I would suggest that you contact the surgery to speak to the practice manager. Kind Regards
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Review titled Booked with wrong nurse
Rated 2 stars out of 5
by Anonymous - Posted on 21 November 2024
After rescheduled my kids appointment and got appointments after 1 and half month the appointment was wrongly booked with a wrong nurse. The team should have known this before booking. I hope this error don't get repeated.
Visited November 2024
Saddlers Health Centre has not yet replied.
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Review titled It’s a good practice.
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2024
I had a great experience with the HCA at my recent well person review. My appointment was on time. My questions answered. HCA in my opinion was professional and extremely competent.
Visited November 2024
Review titled Saddlers Health Centre
Replied on 12 November 2024
Dear patient, thank you for taking the time to complete this on line review. All feedback, comments and reviews are discussed in our practice meeting with all staff who welcome all feedback. Thank you again for your positive review. Kind Regards
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Review titled Flu jab
Rated 4 stars out of 5
by Anonymous - Posted on 12 November 2024
Was seen 10 minutes early! Very easy to book online and nurse was friendly and efficient. In and out in less than 3 minutes.
Visited November 2024
Review titled Saddlers Health Centre
Replied on 13 November 2024
Dear patient, thank you for taking the time to complete this on line review. All feedback from patients is welcomed by our staff and surgery. This review will be discussed in our practice meeting. Thank you again. Kind Regards
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Review titled Sympathetic
Rated 4 stars out of 5
by KHoulston - Posted on 09 November 2024
The appointment was easy to make via the website and I was able to talk about all my needs. The doctor was sympathetic and took actions needed to help improve the situation with both conditions.
Visited November 2024
Review titled Saddlers Health Centre
Replied on 11 November 2024
Dear KHoulston, thank you for taking the time to complete this online review and for your positive feedback. All comments, reviews and feedback are discussed with all staff in our practice meeting and all comments welcomed. Thank you again. Kind Regards
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Review titled Very professional
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2024
They are quick to respond when booking appointment .Friendly & helpfull receptionist .Doctors are very professional in assessing my medical needs referring me to other medical team for proper diagnosis and treatment
Visited November 2024
Review titled Saddlers Health Centre
Replied on 18 November 2024
Dear patient. Thank you for taking the time to complete this on line review. All comments, reviews and feedback are welcomed by all staff and discussed in our practice meeting. Thank you again for your positive comments. Kind Regards
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Review titled Friendly Service
Rated 4 stars out of 5
by KHoulston - Posted on 20 November 2024
The Blood Tests were easily booked. Appointment took place on time-no waiting. Quick & efficient service.
Visited November 2024
Review titled Saddlers Health Centre
Replied on 21 November 2024
Dear KHoulston. Thank you for taking the time to complete this review, all comments, feedback and reviews are discussed in our practice meeting with all staff and all feedback is welcomed. Thank you.
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Review titled GP was good
Rated 4 stars out of 5
by FBSmith - Posted on 21 November 2024
My telephone consultation was easy and productive. The Dr I spoke to was pleasant and professional. My only issue was getting it booked in the first place. I rang at 8am and when I got through at 8.20 all appointments had gone.
Visited November 2024
Review titled Saddlers Health Centre
Replied on 21 November 2024
Dear FBSmith, thank you for taking the time to complete this on line review. All feedback, comments and reviews are discussed with all staff in our practice meeting. Unfortunately for emergency appointment we do request the patients walk in at 8am or telephone the surgery, we do however have routine appointments available through our on line accrex service accessible through our website, pre-bookable appointment up to 6 weeks in advance via the NHS app. Kind Regards
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Review titled Great practice
Rated 5 stars out of 5
by Carmen Dinca - Posted on 15 November 2024
well prepared, I received respect, I received answers to all my questions, very good treatment, the staff at the registry office were very kind, understanding doctors, exemplary cleanliness, equipped offices, I did tests and it was explained to me what to do, I received drug treatment with positive effects, thank you all for the efficiency and quality of the services
Visited November 2024
Review titled Saddlers Health Centre
Replied on 15 November 2024
Dear Carmen Dinca. Thank you for completing this on line review. We welcome all comments from patients which are discussed in our practice meeting with all staff. Thank you again for your positive comments Kind Regards
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Review titled New patient
Rated 4 stars out of 5
by Joan - Posted on 09 November 2024
I was anxious to change my GP practice, after 40 years with the same health centre. I had nothing to worry about. Lovely practice, had my new patient assessment, the practitioner was lovely and very thorough . Couldn’t find a fault and that’s from a new patient who worked as a nurse for over 30 years and now retired.
Visited November 2024
Review titled Saddlers Health Centre
Replied on 11 November 2024
Dear Joan, thank you for taking the time to complete this on line review. All feedback, comments and reviews are discussed in our practice meeting with all staff and all feedback welcomed. Thank you again for your positive review. Kind Regards