Saddlers Health Centre
Hatherton Medical Centre, 1 Hatherton Street, Walsall, West Midlands, WS1 1AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Check up
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2024
Was on time for my Diabetes foot check and the nurse was great as usual. Always satisfied with the nurse at this practice
Visited October 2024
Review titled Saddlers Health Centre
Replied on 17 October 2024
Dear patient thank you for taking the time to complete this review. All comments, feed back and reviews are discussed with all staff in our practice meeting and all feed back is welcomed. Thank you again
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Review titled Friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 25 October 2024
The staff both in reception and the medical staff are very friendly and helpful. Both of the nurses I have seen have been kind and understanding, and I feel that my doctor actually listens to me. My only criticism is that it's near impossible to get an appointment, although I suspect that this is true of every practice.
Visited October 2024
Review titled Saddlers Health Centre
Replied on 05 November 2024
Dear patient thank you for taking the time to complete this review. All comments, feedback and reviews are discussed with all staff in our practice meeting and we welcome all feedback. We do offer a range of methods to request an appointment. If routine you can use your on line method by visiting our website www.thesaddlershealthcentre.co.uk and clicking the tab contact your GP on line the practice will then respond to your request within 2 working days, you can also the NHS app to view and book any pre-bookable routine appointments with the GP, you can call the surgery for an appointment 8am on the day if urgent or after 10am if a routine appointment and we have appointments up to 6 weeks in advance, or you can also come into surgery to arrange an appointment with our front reception team. Kind Regards
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Review titled Great practice
Rated 5 stars out of 5
by Lee Preston - Posted on 19 October 2024
The nurse provided an In depth analysis when I came to the practice to receive my travel vaccination. The nurse searched the web to ascertain all potential viruses that may be prevalent in the four countries I am soon to be visiting in the Caribbean. She completed fit to travel document which I will take with me when I go on vacation.
Visited October 2024
Review titled Saddlers Health Centre
Replied on 21 October 2024
Dear Mr Preston, thank you for taking the time to complete this review. All comments, reviews and patient feed back is discussed in our practice meeting with all staff and all feedback welcomed. Thank you once again for your positive comments.
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Review titled Quick
Rated 4 stars out of 5
by Sarah - Posted on 05 October 2024
Nurse was very good , explained everything fully to me , I was seen on time , practice is very clean
Visited October 2024
Review titled Saddlers Health Centre
Replied on 07 October 2024
Dear Sarah, thank you for taking the time to complete this review. All comments, reviews and other feed back we receive is discussed with all staff in our practice meeting and is welcomed by all staff. Thank you again for completing this review. Kind Regards
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Review titled Who checks previous prescription for new customers. e
Rated 3 stars out of 5
by John Morris - Posted on 31 October 2024
My wife and I are 84 years old and are new to the Sadlers Health centre. The first repeat Prescriptions for both of us were incorrect. Is any one checking this . At the time it caused us grief and pain .
Visited October 2024
Review titled Saddlers Health Centre
Replied on 05 November 2024
Dear Mr Morris, thank you for taking the time to complete this review. All comments, reviews and feedback are discussed in our practice meeting with all staff and we welcome all feedback. Prescriptions are normally ordered through the nominated pharmacy of the patient or the patient themselves as I don't have the full information regarding this prescription query I would not be able to comment, but if you would like to discuss this further, please contact the surgery to speak to the practice manager. Kind Regards
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 October 2024
I received respect and help with treatment, the registry helped me and guided me, the doctor is an experienced and very calm man and is interested in my condition. I was also called after the consultation at the medical center
Visited October 2024
Review titled Saddlers Health Centre
Replied on 05 November 2024
Dear patient thank you for taking the time to complete this review. All comments/feedback and reviews are discussed in our practice meeting with all staff and all feedback welcomed. Kind Regards
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 24 October 2024
Both my gps looking after me very well. they know me well, and always pay attention to be updated regarding my health
Visited October 2024
Review titled Saddlers Health Centre
Replied on 24 October 2024
Dear patient, thank you for taking the time to complete this review. All feed back, reviews and comments are discussed with all staff in our practice meeting and all feed back welcomes. Thank you again for your positive feedback. Kind regards
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Review titled Shambles
Rated 1 star out of 5
by Let down patient - Posted on 17 September 2024
Cannot get appointments Reception staff unhelpful Not seen on time, 30 mins late for each appointment yet patients waiting to check-in then told you are too late and GP won’t see you despite arriving on time
Visited September 2024
Review titled Saddlers Health Centre
Replied on 18 September 2024
Dear patient, thank you for taking the time to complete this review and brining this to out attention. The Saddlers Health Centre do offer emergency on the day appointments as well as routine appointments up to 6 week in advanced with many of our clinicians, you can request appointments on line through our website, call the surgery or pre-book an appointment using the NHS app. Sometimes the clinic's do run behind time we do try and let the patient know this on arrival and do keep them updated if they are sat in the waiting room if this has not happened I do apologise and will look into this. We do operate a 10 minute late policy for patients anything over this time we will ask the GP if they have time to still see the patient but with clinic's running on a schedule this is not always possible and will ask the patient to rebook. If you would like to discuss this further please do not hesitate to contact the surgery and speak to the practice manager.
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Review titled 1st class
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2024
Seen the nurse after operation on my hand She was fantastic so helpful booked my next appointment Didn't have to wait hours The receptionists are also great Would recommend anyone
Visited September 2024
Review titled Saddlers Health Centre
Replied on 12 September 2024
Dear patient, thank you for taking the time to complete this review, all feed back, reviews and comments are welcomed by all staff and are discussed in our practice meeting. Thank you again for your positive feed back.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2024
GP was impatient. Didn’t let me finish my sentences as she said she only had a limited time for the phone call.
Visited September 2024
Review titled Saddlers Health Centre
Replied on 26 September 2024
Dear patient, thank you for taking the time to complete this review. I am sorry that you were dissatisfied with your consultation with our GP. If you wish to discuss this further, please do not hesitate to contact the surgery to speak to the Practice Manager. Kind Regards