Saddlers Health Centre
Hatherton Medical Centre, 1 Hatherton Street, Walsall, West Midlands, WS1 1AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unclear
Rated 3 stars out of 5
by Gill Fitzpatrick - Posted on 06 April 2024
If checking in on automated screens it needs to tell you where to wait. Not just say take a seat in the waiting room. There’s more than one waiting room. Answer the phone quicker Stop making us call at 8.00am gif appointments. Allow us to advance book
Visited April 2024
Saddlers Health Centre has not yet replied.
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Review titled Worst GP practice
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2024
The service is not goof as i have been calling since Tuesday and they told me that there were no available appointments, meaning I had to call again Wednesday and she told me to see a doctor face to face and today when i called I never got an appointment which is absurdly, ever since I’ve registered here, I haven’t seen one single doctor and when you call and call and call them and can’t get through to them, they then tell that all the appointments are taken. I am a person who struggles with arthritis, it is crucial for me to see a doctor every few weeks and this GP Practice has got to be the worst practice period!
Visited April 2024
Saddlers Health Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Huw - Posted on 12 April 2024
It was very plesant thank you they exsepted me five minutes late the doctor was very plesant l will go there againe thank for your help
Visited April 2024
Saddlers Health Centre has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Lee archer - Posted on 17 April 2024
Nice and friendly staff listened to what I said and answered all my concerns and I felt very comfortable
Visited April 2024
Saddlers Health Centre has not yet replied.
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Review titled Amazing Doctors and staff
Rated 5 stars out of 5
by Leandra - Posted on 18 April 2024
This, Doctors Surgery is a breath of fresh air, especially coming from my previous Surgery that never would listen to me or could even make an appointment. This surgery literally has saved my life. They answer the phone always, and they always follow up with a They answer the phone always, and they always follow up with a text message if need be to inform me of anything else I need to know. Every appointment. I am listened to respected given time to explain my ailments, and they are always willing to help treat me and look out for my well-being and care. Receptionist staff are amazing. Very polite, always listen and do their job effectively and efficiently. The nurses are amazing they go above and beyond to achieve all the tests I am meant to have they are always there to help and put me at ease. The doctors are so amazing efficient, effective and practice person centred care allowing me to express myself and explain what my problems are without interference or cutting the appointment short which is happened in my previous Surgery. Hence the reason I moved to this surgery. Presently I would recommend this surgery to anyone who needed Efficient and effective doctors nurses and reception staff because they are great. It is actually a joy to go to the doctors appointment now. I had several problems that needed attention diabetes being the most important. This surgery has now got that under control and started giving me my medication which at my previous surgery was stopped abruptly and without informing me. This surgery has now got my diabetes in Cheque, I’ve had all my diabetes foot Checks blood tests and anything else to regulate my blood glucose levels. They are referring me to various services that I need which I have been asking for for over two years with my previous surgery upon going to appointments with this surgery. My referral was sent off straightaway giving me hope And confidence to fix problems I’ve had in the new future.
Visited April 2024
Saddlers Health Centre has not yet replied.
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Review titled Great & professional practice
Rated 5 stars out of 5
by Neha Noor Rehman - Posted on 12 April 2024
Thank you for the special, excellent care provided by the surgery. I have great confidence in my doctor and her abilities. Highly recommended!
Visited April 2024
Saddlers Health Centre has not yet replied.
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Review titled First time at this gp surgery
Rated 5 stars out of 5
by Joanne - Posted on 03 May 2024
Had an appointment with the nurse as a first time patient,very clean and uncluttered, first appearance was very nice,had to speak to reception lady,needs alittle customer service as alittle abrupt I'd never been before but was spoken to like I new my way round,hca in room 19 was very nice,not seen a gp yet .
Visited April 2024
Saddlers Health Centre has not yet replied.
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Review titled Unattended reception
Rated 4 stars out of 5
by Anonymous - Posted on 09 April 2024
It is an umbrella practice that exists alongside other practices in the same building. I find it annoying that other practices are giving Doctor appointments before 08:00 am and this practice seems to be 09:00 am. Appointments with the Nurse are given from 8:00 am. On the day in question I had an 08:00 am appointment with the Nurse and I had arrived at 07:45 to find other practice doctors were seeing patients whereas the practice reception for my doctors was not manned. I waited until 08:15 before the nurse I was to see at 08:00 arrived. The Nurse apologised for being late but gave no reason. My appointment with Nurse was very good and I can only praise her work during my attendance - she was very efficient, knowledgeable, informative and had a friendly disposition. I can’t understand why, if there are appointments at 08:00 , reception is not manned before that time - say 07:50 to help people who arrive for the first appointments.
Visited April 2024
Saddlers Health Centre has not yet replied.
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Review titled Nice building and questions answered
Rated 4 stars out of 5
by Anonymous - Posted on 27 April 2024
It was a pleasant experience. Ample car park spaces available. Toilets are clean and smell fresh, really nice. Pleasant waiting area. The nurse who drew my blood was patient and gentle. Did not leave a bruise on my arm. She sounds and acts so experience. I felt I was in good hand. I have asked a lot of questions during that time which she gave me answers that I am happy with.
Visited April 2024
Saddlers Health Centre has not yet replied.
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Review titled Quick response
Rated 4 stars out of 5
by Karen Houlston - Posted on 13 April 2024
I made a request for a referral-this was dealt with quickly and thoroughly on the phone consultation and then responded to the same day
Visited April 2024
Saddlers Health Centre has not yet replied.