Saddlers Health Centre
Hatherton Medical Centre, 1 Hatherton Street, Walsall, West Midlands, WS1 1AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Real review
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2024
My original appointment was cancelled due to the sudden sickness of the person I was so see, but was immediately rescheduled within a reasonable time frame. The new appointment went smoothly and with the efficiency I have been used to receive from them.
Visited March 2024
Saddlers Health Centre has not yet replied.
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Review titled Positive experience
Rated 4 stars out of 5
by Anonymous - Posted on 08 March 2024
Friendly and efficient . Appointment was on time and l didn't feel rushed. The new surgery is nice and easy to negotiate
Visited March 2024
Saddlers Health Centre has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2024
Excellent doctors and nurses, very efficient. Make me feel at ease and explain any treatments I need. Receptionists efficient and friendly
Visited February 2024
Saddlers Health Centre has not yet replied.
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Review titled Friendly helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2024
I needed to a blood test, the receptionist was very helpful and contacted me when there was a cancellation.
Visited February 2024
Saddlers Health Centre has not yet replied.
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Review titled Mixed Review
Rated 3 stars out of 5
by Mr A Rowland - Posted on 02 March 2024
After having erratic brittle diabetic presentation which appears to cause reduced ability to fight infection generally. I attended on the 29th February 24 to see the GP who I explained that I've attended the Minor Eye conditions service who has exhausted all available guidance, advice and treatment options. They recommended a short course of second line antibiotic Eye drops which ive competed course of treatment and was advised I need referral to see secondary care dermatologist the GP refused to make referral based on there clinical opinion saying that its there choice even after having two face to face appointments and they gave a fare more detailed Eye assessment than go surgery. I having been using Hycosan Extra Eye drops as artificial tears which are giving some symptomatic relief and where recommended by opticians because of effectiveness and non preservatives. I have symptoms of having pain when opening Eye , increased smelly discharge, flaky dry skin near Eye, and gritty feeling in both Eye with various intensity non resolving for six months. I have found these hycosan extra Eye drops for a reason and the GP feels the opticians has never worked in the real nhs and can be derogatory and saying you can't try something different every two days which is false and misleading. I was told to go and buy them. If I feel I need them even with limited income she wasn't really being caring and diplomatic to my circumstances. The optician has had to undertake referral to opthalmology as this is the only service they can refer into called adult opthalmology assessment service and told my nicely If they feel it could be a dermatology issues either dermatitis or some type of skin infection they can get me seen and transferred in house all though this is delaying care and treatment. The GP surgery generally have been excellent in regards to access to appointments priding themselves in taking care of there own patients given them a warm friendly welcome which is very well done. They also have a high standard of service and are very patient centered and are kind and understanding in relation to patients with additional support requirements including neurodevelopmental disorder, ASD and mental health but feel they could improve on the amount of advanced booking slots. I also feel the lack of availability of appointment through put the day makes the service undesirable as the reception staff refer onto local urgent treatment Centre ot emergency department which is completely unacceptable and very concerning which is not what it's there foe in the reality .
Visited February 2024
Saddlers Health Centre has not yet replied.
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Review titled Top class treatment and very understanding
Rated 5 stars out of 5
by Mr A Rowland - Posted on 14 February 2024
Exceptional service always willing where able to help and advise nothing put of the way for there patients GPs very caring with good attention to detail and try to accommodate vulnerable patient. I have mental health symptoms and have so for long time and they were very aware and will contact if any monitoring is required for the medication. Very well done
Visited February 2024
Saddlers Health Centre has not yet replied.
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Review titled Happy with everything
Rated 4 stars out of 5
by Anonymous - Posted on 24 February 2024
No problem obtaining an appointment. Seen on time. Thorough and respectful assessment of my health problem
Visited February 2024
Saddlers Health Centre has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Hilary Skidmore - Posted on 14 February 2024
Patients are not kept waiting long before being called in and the waiting room is warm and comfortable. My last appointment at the surgery was as always informative. I was given time to discuss my diagnosis and did not feel rushed. The new surgery feels very welcoming and all of the staff are pleasant and helpful.
Visited February 2024
Saddlers Health Centre has not yet replied.
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Review titled This practice is a joke
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
Trying to call at 8 am to make an appointment for trough at 8:04 woman at desk telling me there is no more appointments even doe been 4th on the line . Been callling since Monday today is Friday . And it’s every single time I am trying to make an appointment. She has a disgusting attitude. It’s not only one time , it’s been several times where I can’t get an appointment !!! Stay away from this practice!!!! Do Not Recommend!!!!
Visited February 2024
Saddlers Health Centre has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Reginald Lewis - Posted on 22 February 2024
Had an appointment yesterday, the nurse was so helpful and friendly. Although she was running behind her appointments, I never felt rushed.
Visited February 2024
Saddlers Health Centre has not yet replied.