Sai Medical Centre
105 Calcutta Road, Tilbury, Essex, RM18 7QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Doctor that cares
Rated 3 stars out of 5
by Jeane Williams - Posted on 06 March 2025
Doctor took the time to explain reasons for me being prescribed particular medication. Left feeling very reassured.
Visited March 2025
Review titled Sai Medical Centre
Replied on 06 March 2025
Thank you for your kind review. We’re pleased to hear that you had a positive experience at our surgery. Our team strives to provide a welcoming and efficient service, and it’s wonderful to know that you felt listened to and well cared for. All the staff appreciate your feedback.
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Review titled Great Practice.
Rated 5 stars out of 5
by Iboi Osaro - Posted on 06 March 2025
The doctor was really professional, she was down to earth and made me understand all that I needed to do. She equally saved my life by informing me about my test and asking me to visit E&A hospital immediately. I am very happy I did because if I had stayed longer, it would have gone bad.
Visited February 2025
Review titled Sai Medical Centre
Replied on 06 March 2025
Thank you for your kind review. We’re delighted to hear that you had a positive experience at our surgery. Our team strives to provide a welcoming and efficient service, and it’s wonderful to know that you felt listened to and well cared for. All the staff appreciate your feedback.
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Review titled Good surgery
Rated 5 stars out of 5
by George Lawson - Posted on 30 January 2025
From reception to seeing Doctor is an easy process at this surgery. Reception is welcoming and polite. Doctor( victoria ) listens to what I am saying and I find her to be thorough. A good experience. I found the whole experience was focused on my well being
Visited January 2025
Review titled Sai Medical Centre
Replied on 30 January 2025
Thank you for your kind review. We’re delighted to hear that you had a positive experience at our surgery. Our team strives to provide a welcoming and efficient service, and it’s wonderful to know that you felt listened to and well cared for. All the staff appreciate your feedback.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 20 January 2025
Very difficult to get a face to face consultation with GP. Telephone consultation extremely poor with no idea of ongoing treatment, then unable to hear me and told me to book face to face appointment. Going round in circles - avoid.
Visited January 2025
Review titled Sai Medical Centre
Replied on 21 January 2025
We’re sorry to hear that your recent appointment did not meet your expectations. To better understand and address your concerns, we kindly ask that you contact our reception team to arrange a meeting with the practice manager at your earliest convenience. We value your feedback and are committed to resolving this matter. Thank you.
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Review titled Not helping my child
Rated 1 star out of 5
by Jody Burley - Posted on 19 December 2024
I asked to talk to a doctor they give you a pharmacist, and when you have been given advice from a child’s counsellor they say they are wrong they can’t help!!!! It’s a terrible symptom
Visited December 2024
Review titled Sai Medical Centre
Replied on 02 January 2025
We’re sorry to hear that your recent appointment did not meet your expectations. To better understand and address your concerns, we kindly ask that you contact our reception team to arrange a meeting with the practice manager at your earliest convenience. We value your feedback and are committed to resolving this matter. Thank you.
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Review titled Worst doctor
Rated 2 stars out of 5
by Anonymous - Posted on 25 June 2024
The doctors don't reply about your concern. I was asking for a blood test for cholesterol and then I told him about the pain in my lower tummy, and I was told that about the pain I have to call again reception and get another separate appointment for it. Is that normal? I was there talking to him, why he asked ma another appointment? I thought I need to change my GP. I am not happy at all. Could you please let me know how to change my doctor. Thank you
Visited June 2024
Review titled Sai Medical Centre
Replied on 27 June 2024
I'm sorry to hear about your recent experience. It is indeed frustrating when you feel your concerns are not adequately addressed. Sometimes, GPs need separate appointments to give each issue the attention it deserves. Here is some context regarding GP appointments. GPs are allocated 10 minutes per appointment. Within this time, they need to take your medical history, discuss findings, issue prescriptions and forms, make referrals, and document everything. This can be quite time-consuming. GPs will need separate appointments to give each issue the attention it deserves. To ensure fairness, we strive to be equitable with all our patients. Addressing multiple issues in a single appointment can also impact the waiting times for other patients. We apologise for any inconvenience this may have caused. In the future, if you have several concerns, please ask reception for a double appointment so we can provide the time and attention each issue deserves. If you would like to discuss this matter further, please contact the practice manager. Thank you for understanding, and we’re sorry for any frustration you experienced.
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Review titled The worst…
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2024
Called the practice at 8am like they advise you to. I got through to them after 30 minutes waiting to speak to someone and they told me they'd call me back but never did even though my appointment reason was important and should have been taken seriously. I apparently failed to answer which was not the case. They do not care about their patience enough. I dont recommend!!
Visited May 2024
Review titled Sai Medical Centre
Replied on 17 May 2024
We are very sorry to hear you were not satisfied with your appointment. May we please request you to contact reception so a meeting can be arranged with the practice manager so we can address this issue. Many thanks
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Review titled Not worth it
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2024
I have been struggling really bad with mental health and after a month of waiting for my appointment I finally get there and wait 30 minutes. When I express how important I need meditation I get told to wait for a phone call that never came. I am utterly disgusted and quite frankly appalled by their lack of urgency, it has now left me feeling like no one can help and even worse than what I was experiencing before asking for help. I would highly recommend switching as no one had cared over the last month to help me. So if you’re struggling bad you’re better off calling 111 than these guys
Visited March 2024
Review titled Sai Medical Centre
Replied on 15 March 2024
We are very sorry to hear you were not satisfied with your appointment. May we please request you to contact reception so a meeting can be arranged with the practice manager so we can address this issue. Many thanks