Salisbury Medical Practice
Fisherton House, Fountain Way, Salisbury, Wiltshire, SP2 7FDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled How do you get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2023
I called to make an appointment and I am on hold for 30 mins to be told no appointments left. I asked to book One for any day or the week after and the answer is no appointments and to call another day. This is not possible for people working full time. How many people are going undiagnosed of potentially serious conditions because of this surgery?
Visited March 2023
Review titled Salisbury Medical Practice
Replied on 23 March 2023
On the day demand is very high currently. Our same day/urgent lists open at 8am for the morning list and 1pm for the afternoon list. These are for new (acute) conditions that need to be discussed clinically. To book routine face to face or telephone appointments or speak to a member of our Patient Contact Team, other times of the day are quieter on the telephones. Please email bswicb.smp@nhs.net if you would like to discuss further. Kind regards, SMP
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Review titled Are they fit for purpose?
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2023
No appointments available. Call back tomorrow after 10am. Hope to have some more released by then but can't promise anything". My family has used this practice since it opened. It used to be very good. Now there is almost zero service. It's very sad and frustrating. Question - what services are you offering? I note that you are still accepting new patient registrations. Why?
Visited February 2023
Review titled Salisbury Medical Practice
Replied on 23 March 2023
Our same day/urgent telephone appointments are released at 8am for the morning list and 1pm for the afternoon list. These are for a new (acute) conditions. Routine face to face and telephone appointments are released throughout the day at different times (automatically by the computer system). We are currently looking at different ways to reduce telephone demand and have started to offer many Nurse appointments bookable online, via an invitation to book. We are also planning to introduce GP face to face appointments bookable online soon. New patient registrations must be accepted as part of our GMS contract, we cannot close our lists. If you would like to discuss this further, please email us - bswicb.smp@nhs.net with your name and date of birth. Kind regards, SMP