Saltdean And Rottingdean Med Practice
Grand Ocean Med Centre, Longridge Avenue, Saltdean, Brighton, East Sussex, BN2 8BUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lack of appointments
by Frances Elizabeth Low - Posted on 16 June 2024
2 weeks ago, I rang the surgery 4 times to try and get an appointment as I had a swollen ankle, pain and found problems walking and keeping my balance. The 1st time, I got a telephonist who sounded bored and just said there were no appointments available for 2 weeks and to ring again tomorrow. He offered no explanation. I tried the next day and was 28 in the queue so gave up. Then the weekend, tried again on Monday, message saying all appointments for 2 weeks gone. Try again tomorrow. I tried again and spoke to a pleasant lady who said no appointments for 2 weeks unless urgent. What is urgent? In my judgement I needed to find out why I was in pain and likely to fall. She gave me a physio appointment for 2 weeks ahead and advised me to try again. I said it doesn't work unless you can sit by a phone at 10am every day. I cannot do that as I have commitments. Anyway, she said to try Lewes Hospital urgent care unit. I did that, waited about an hour, saw a doctor who examined my leg and gave a diagnosis. It seems ridiculous to have to go to another doctor to see anyone. I was taking up time that others ay have needed because the surgery was not taking sufficient appointments. it is worrying when you are older.
Visited June 2024
Saltdean And Rottingdean Med Practice has not yet replied.
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Review titled Caring and professional
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2024
My son has been experiencing a few health problems recently and the receptionists have gone out of their way to ensure he sees a doctor and have helped me to find appointments around work and school. The GP we saw today is absolutely wonderful, he put my son at ease and explained everything clearly. We felt really cared for. I’m really happy with this surgery, the nurses here have always been great and the culture amongst the office staff and GP’s definitely improved since the practices merged.
Visited June 2024
Saltdean And Rottingdean Med Practice has not yet replied.
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Review titled Poor aftercare and communication
Rated 2 stars out of 5
by Mrs Bowen - Posted on 22 April 2024
I left a referral form for a remedial exercise class to help with recovery to be signed by the doctor after hip surgery. I was not told this was a private form and only after 3 separate conversations was I told it had been in the doctors tray for 10 days and could take 6 to 8 weeks to be signed. Both the practice manager and supervisor just quoted the company line with no attempt to actually resolve the situation. Obviously waiting 6 to 8 weeks to sign a form to help with recovery is defeating the objective. A very disappointing experience at Saltdean surgery.
Visited April 2024
Saltdean And Rottingdean Med Practice has not yet replied.
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Review titled Diabolical service
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
No response by phone. Attended in person, unable to get appointment for at least 2 weeks. Managed to get phone appointment 2 days time.
Visited November 2023
Saltdean And Rottingdean Med Practice has not yet replied.
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Review titled Lack of communication
Rated 2 stars out of 5
by Anonymous - Posted on 20 June 2023
Having phoned and made an appointment at their request I attended at the appropriate time,only to be told there was no record of said appointment ,as I am recovering from a stroke this was no mean feat
Visited June 2023
Saltdean And Rottingdean Med Practice has not yet replied.
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Review titled Swift and attentive experience
Rated 5 stars out of 5
by Lisa MacRorie - Posted on 17 February 2023
I was overwhelmed by the excellent service I received from the practice today. I got a same day appt with a very nice G.P. He listened and understood my problem and responded with a full belt and braces approach. The receptionists were very sweet too. Excellent service in the toughest of times. Thank you.
Visited February 2023
Saltdean And Rottingdean Med Practice has not yet replied.
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Review titled So fortunate to have such a caring medical practice!
Rated 5 stars out of 5
by Rob - Posted on 21 September 2022
I have used this medical practice for a number of years and have always been treated with kindness, consideration, and absolute professionalism by all the staff. Most recently, with regard to a particular health concern, I was phoned in the evening and invited in for a consultation by one of the practice doctors who, not only quickly assessed my condition and immediately arranged for an X-ray, but then communicated the outcome to me by text message as soon as it was available. I am extremely grateful for such outstanding service at a time when the workload on the medical staff is creating such heavy demands on them.
Visited September 2022
Saltdean And Rottingdean Med Practice has not yet replied.
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Review titled Confidence in Practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2022
I have recently needed the services of the Practice and have been impressed by everyone working there. Friendly and efficient at what must be a difficult time, thank you. It makes all the difference.
Visited August 2022
Saltdean And Rottingdean Med Practice has not yet replied.