Same Day Health Centre – Fleetwood
Same Day Health Centre, Fleetwood Health & Wellbeing Centre, Dock Street, Fleetwood, Lancashire, FY7 6HPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointed
Rated 2 stars out of 5
by Michelle - Posted on 01 June 2024
Visited today following advice from a local pharmacist. After a lengthy wait, which is understandable, I was seen by 2 nurses or nurse practitioner. One of them took the time to introduce themselves to me while the other sat at her desk not moving away from her screen. I explained my problem and that I had been advised by pharmacist to visit as I may have had a reaction to something and may have needed antibiotics and that I was unable to move my arm fully and was in tremendous pain. I advised I had found a spot/lump where the pain seemed to be radiating from. One of them took the time to look at it but the other didn't even examine it or touch it telling me it wasn't that and asked "what did I expect from today" now it would be nice if they had a magic wand and could get rid of the problem immediately but I'm not that naive. I simply wanted to understand what the problem was and expressed my concern at my inability to move my arm properly and the pain. To be told by the one who couldn't be bothered to examine me that they couldn't do anything as there was no blunt trauma and I needed to see my GP. I tried to ask questions but got nothing from her. Found her rude and dismissive I wouldn't have gone and taken up her time if wasn't in so much pain and had not been advised to by another professional. The manner of this one individual spoiled my opinion of the rest of the staff who have a thankless task! You may have just been having a bad day but remember other people are anxious and worried which is the reason they are coming to you, leave it at the door and dont take your mood out on them!
Visited June 2024
Review titled Same Day Health Centre – Fleetwood
Replied on 03 June 2024
Dear Michelle I am very sorry you feel like you have had a bad experience whilst visiting our service, I hope this doesn't deter you from using us again in the future. If you would like us to investigate this matter further please contact us on fcms.fyldecoast.clinical.governance@nhs.net Apologies ones again Cher Beavers - Operational Manager
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Review titled Impressive service
Rated 5 stars out of 5
by Catherine Cremona - Posted on 14 February 2024
My daughter needed a blood test and we came down to this walk-in centre. The lady behind the desk was very helpful and organised everything. We only waited 5-10 minutes and the nurse was really great with my nervous daughter. I can pick my results up in less than 24 hours! Also there was free parking.
Visited February 2024
Review titled Same Day Health Centre – Fleetwood
Replied on 21 February 2024
Dear Catherine Thank you for taking the time to send a review in. I am glad you and your daughter had a good experience from our wonderful team at Fleetwood Urgent Treatment Centre. I will make sure your comments are passed on to the team. Kindest regards Michelle Deputy Head of Urgent Care - Community Services
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Review titled Fantastic
Rated 5 stars out of 5
by Edwina Christopherson - Posted on 28 December 2023
I recently had to have a foreign body (part of my hearing aid) removed from my ear. This was done quickly and efficiently by the nurse, without any appointment much to my relief. Thank you.
Visited December 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 02 January 2024
Dear Edwina Thank you for taking the time to send your feedback. I am glad your experience was positive and that the nurse managed to remove the foreign body. Kindest regards M Sproston
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Review titled Fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2023
I had to take wife to Fleetwood urgent care on 5th November 2023 we went to reception and really good receptionist told us what to do and to fill tablet questionnaire in which we did a bit of a waiting time as s bit busy then saw first nurse who looked at lump on wife under arm prescribed antibiotics got prescription then next nurse in dressing section who dressed lump the went to Asda to get prescription and a bit of a treat for each of the 3 fantastic ladies for all their help today please can you make sure you thank all 3 for the excellent service and treatment today thanking you
Visited November 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 17 November 2023
Thank you so much for taking the time to feedback and for sending thanks to our wonderful team. I am sure the treat you gave them was much appreciated! I will certainly make sure this is passed on to them. Kindest regards Michelle Sproston Deputy Head of Urgent Care, community services
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Review titled great treatment
Rated 5 stars out of 5
by david ptolomey - Posted on 10 July 2023
Phoned for appointment 9-45 am. to have a post op dressing to be reapplied, given one for 10-15 am that morning , arrived 10-05, seen , dressings applied and was leaving by 10-35 am {10/10} all staff from the receptionist and nursing staff were brilliant, friendly polite and professional. they are a credit to the centre. I felt it was only right to give praise were it was well deserved
Visited June 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 25 August 2023
Dear Mr Ptolomey Thank you for your review of our service. I m glad you had a positive experience and for taking the time to share this with us. I will pass your kind comments on to the team. Kind regards Michelle Sproston Deputy Head of Urgent Care - Community services.
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Review titled Positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
Visited with Mum who'd had a fall. Saw Dr who fully examined her thoroughly. Visit was not rushed and he sorted out x-ray etc. His manner was excellent. So reassuring to have this service at weekend
Visited June 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 08 June 2023
Thank you for your feedback. I am glad you and your Mum had a positive experience and that all is well with and she is on the mend. I will certainly pass your feedback on to our team. Many thanks Michelle Sproston - Deputy Head Head of Urgent Care, Community Services
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Review titled Excellent service.
Rated 5 stars out of 5
by Robert Holt - Posted on 28 May 2023
What a pleasure to have a problem !! Sat 27 May needed to attend the walk in centre with a recurring problem. Both the lady on reception and the nurse who attended to me were really pleasant and helpful. Even though there were quite a few people waiting to be attended to before me I was seen within 15 minutes and the consultation took about the same time. Problem solved and advice given, just couldn't wish for a better service. Thanks to all concerned.
Visited May 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 08 June 2023
Dear Robert It is such a delight for our team to receive such positive feedback, thank you for taking the time to do so. I will certainly pass these kind comments on to all of the Urgent Care team at Fleetwood. I hope you are feeling better and the advice from our fabulous nurse helped. Kindest regards Michelle Sproston - Deputy Head of Urgent Care - Community Services
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2023
Phoned for advice/appointment late afternoon was given an appointment within 30 mins of calling. Short wait on arrival then seen by a Nurse Practioner, diagnosed quickly, prescription given and all within 15 minutes of arrival. Friendly, professional staff, all in all great experience and service.
Visited April 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 12 April 2023
Dear Patient Thank you for your feedback. I hope you are feeling better and I will be sure to pass this on to the team. Kindest regards Michelle Sproston Deputy Head of Urgent Care - Community Services
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Review titled Wonderful service
Rated 4 stars out of 5
by Anonymous - Posted on 03 April 2023
I attended the walk in centre regarding my blood pressure on Sunday feeling anxious The receptionist and the dr I spoke to were so helpful, patient and my examination was very thorough. I left feeling much better and reassured. Thank you both
Visited April 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 11 May 2023
Dear Patient Thank you for your kind comments. I am glad the team were able to make you feel less anxious and more reassured. I will pass this on the to team. Kindest regards Michelle Sproston Deputy Head of Urgent Care
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Review titled Excellent practice
Rated 5 stars out of 5
by Karen Simms - Posted on 30 April 2023
After visiting pharmacy was advised to go to walk in centre. Booked in at reception and was seen by a nurse. Could not fault anything about my visit. We are so lucky to have this service
Visited April 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 11 May 2023
Dear Karen Thank you for your feedback, I will ensure this is sent out to the teams. Many thanks Michelle Sproston Deputy Head Urgent Care