Same Day Health Centre – Fleetwood
Same Day Health Centre, Fleetwood Health & Wellbeing Centre, Dock Street, Fleetwood, Lancashire, FY7 6HPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wonderful Service
Rated 5 stars out of 5
by anne McCormack - Posted on 23 April 2023
Not being able to see my Doctor I rang re an appointment , I was very concerned about my condition and a little frightened too. I was given an appointment for an hour later, re assured by an extremely pleasant lady . On attending the clinic I was greeted by a smile and warm welcome . All Staff were very professional , re assuring , the Doctor took time to re assure me , examined me thoroughly , prescribed me medication and at no time did I feel rushed or apprehensive . This is my second visit and on both visits I left feeling very satisfied and a lot calmer than when I arrived. Thankyou all so much , including pharmacy , who again were extremely helpful . How lucky are we all to have this facility on our doorstep .
Visited April 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 11 May 2023
Dear Anne Thank you for spending the time to send some lovely feedback to our team. We are very proud of our service and I am glad they have managed to give you a positive experience on both occasions. I will be sure to pass this on. Many Thanks Michelle Sproston Deputy Head of Urgent Care
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Review titled Absolutely 1st class
Rated 5 stars out of 5
by Maria Pemberton - Posted on 01 July 2023
I took my elderly father and nothing was too much for them. We have used this service before and always excellent
Visited April 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 07 July 2023
Dear Maria Thank you for taking the time to give our service and team your feedback. It really is appreciated and I will pass your kind comments on to all of the staff. I hope your father is ok and feeling better. Many thanks Michelle Sproston Deputy Head of Urgent Care - Community services
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Review titled Carpark
Rated 4 stars out of 5
by Paul - Posted on 21 March 2023
Came today and found that 3 of the disabled parking bays where taken for workers upgrading the x-ray machine. Why can't they park in normal parking spaces, I came with my father and had to use a normal parking bay but he uses a wheelchair!! Not very good as I can't get the chair down the side of other parked cars and open the car door wide enough to get him out of the car. This should be an easy fix for you to implement and move the cones to other bays. Thanks Paul.
Visited March 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 11 May 2023
Dear Paul I am sorry the work that was carried out has caused inconvenience to you and your father. It was critical work that urgently needed to be completed, with very heavy, large equipment. Unfortunately, the spaces that were allocated for the large vehicles were the largest and closest to main entrance doors where the equipment was being carried in. The work has now been completed, however, should you need to visit again, there are further disabled spaces by the rear entrance of the building, closest to the reception area. Kindest regards Michelle Sproston Deputy Head of Urgent Care
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Review titled Really friendly and professional
Rated 5 stars out of 5
by Corinne Pantlin - Posted on 06 February 2023
Great service very friendly staff and clean comfortable place proving The NHS is alive and well and in good hands in Fleetwood
Visited February 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 10 February 2023
Dear Corinne Many thanks for your lovely comments. I will be sure to pass these on to the team. Kind Regards Michelle Sproston Deputy Head of Urgent Care - Community Services
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Review titled A good experience
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
Not able to get an appointment at my Doctors Surgery I was offered an appointment within a few hours. Efficient sympathetic and hopefully I’ll be better soon.
Visited January 2023
Review titled Same Day Health Centre – Fleetwood
Replied on 10 February 2023
Dear Patient I am glad you had a positive experience when attending our service. I hope you are now fully recovered. Many thanks for your kind comments Michelle Sproston Deputy Head of Urgent Care - Community Services
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Review titled Fantastic service.
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2022
I have been attending regularly for dressings due to lack of appointments at my GP. Every single member of staff, from the receptionists to the nurses have been professional, caring and cheerful. Can’t recommend this centre highly enough!
Visited December 2022
Review titled Same Day Health Centre – Fleetwood
Replied on 23 December 2022
Dear Patient Thank you for your comments. I am glad our wonderful nurses, Health Care assistants and receptionists have helped you and hopefully you are now on the mend! I will pass your comments over to all of the team. Kind regards Michelle Sproston Deputy Head of Urgent Care - Community Services
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Review titled Hidden gem in Fleetwood
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2022
I've got to say, although I had a genuine need to be there, how grateful I am for the NHS. Fleetwood walk in centre is a hidden gem with staff so friendly and who care. I had to go and the NHS in general were on strike. Wait times estimated for 3 to 4 hours yet these ladies left to hold the fort were like soldiers helping their local people trying to get through the full waiting room that had spilled into 2 other waiting areas. Each person treated and helped with a friendly smile moved on to the next patient and just kept going. These poor ladies must have been exhausted and overwhelmed with the amount of people who needed their help. I hope the actions that happened today across the country actually get recognised as I was so grateful for their help and just wanted to pass the message on.
Visited December 2022
Review titled Same Day Health Centre – Fleetwood
Replied on 22 December 2022
Thank you so much for taking the time to send your feedback. We have never seen such high numbers in our Urgent Treatment Centre as we have over the last few weeks and I am so proud of our team and how they have dealt with the pressure. I will make sure I pass on your kind comments, I am sure it will give them the boost they deserve. Kind regards Michelle Sproston Deputy Head of Urgent Care - Community Services