Sandgate Road
180 Sandgate Road, Folkestone, Kent, CT20 2HNContact details and opening times
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Reviews
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Review titled Not recommended
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2022
I spoke to a receptionist approx 6 months ago requesting my meds be increase to a higher mg after seeing my hospital consultant some months earlier, he said he would write to me and my Dr regarding this. I received my letter. 3 months later after receiving my letter I spoke to the receptionist regarding this and was told “the Drs would do it in their own good time”. I now find 6 months later all my meds have been removed from the on line prescription order service and every month I have to put a request in the box. The service the surgery provides at this moment in time is pretty appalling. I work in the hospital as a nurse and am well aware of how hard it has been over the past 2 years, but continued to work through out providing an excellent level of care to the patients, unfortunately this cannot be said of Sandgate Road surgery.
Visited December 2022
Sandgate Road has not yet replied.
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Review titled Repeat problems with repeat prescriptions
Rated 2 stars out of 5
by Anonymous - Posted on 21 December 2022
Referred to Surgery by PsychUK for monthly prescription of Medikinet just over 4 months ago. Of the 4 occasions I have needed my prescription to be completed, the surgery was unable to fulfil 3 of them without repeated contact first. After a delay and several visits to unblock an earlier prescription (form not passed on my receptionist, etc), I was told to direct all future requests to a named member of staff. After doing this last Thursday 15 Dec, I was informed this evening (Wed 21 December) that this staff member had not been in the office since last week so the form was probably "sitting on her desk". The receptionist (the same one who took the form from me last week and assured me it would get to the person authorised to approve the form and whose name was clearly written on the form) offered to get the prescription approved and sent to the pharmacy tomorrow. As has happened on 2 separate occasions previously, I discovered that the prescription had not been passed on after visiting the pharmacy 3-4 working days after handing in my form, which then necessitates in-person visit to attempt to resolve. I have no confidence that this will be done without another visit to the surgery tomorrow to chase/follow up. I am aware of the strain that medical services are enduring under this government and fully support any and all calls for correcting this situation. My experience today and over the last few months, however, looks simply like carelessness and a disregard for patients. Surely, a more robust process for ensuring that prescriptions are approved and issued in a timely manner regardless of certain members of staff being present or not to authorise them must exist?
Visited December 2022
Sandgate Road has not yet replied.
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Review titled Useless practice
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2022
Set alarm to fill out their eConsult form. 7.59 click button…all apts gone try again at 8am today. 8am…all apts gone try again at 8am tomorrow! 8.01 try calling, all apts gone. What is the point of a Dr if you can see them when you’re sick? This practice is either severely over subscribed/under resourced (yet still advertising for new patients) or severely mismanaged. I suspect both. Either way all they do is basically put everyone to 111 and put pressure there.
Visited December 2022
Sandgate Road has not yet replied.
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Review titled Unable to get through.
Rated 2 stars out of 5
by Deborah King - Posted on 07 November 2022
Been ringing every morning at 8am for 4 days because I have asthma and have developed a chest infection and needed antibiotics. Kept getting cut off and was informed at 8.10am that appointments were fully booked. This happened daily. My chest is extremely tight and sore as is my throat due to continuously coughing. It shouldn't be this hard to get to speak to a GP, or to simply request a prescription for antibiotics. This surgery is taking on new patients, yet it cannot manage or treat people who have been with them for a long time.
Visited November 2022
Sandgate Road has not yet replied.
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Review titled Impossible to make an appointment - on line or in person
Rated 1 star out of 5
by David Creasy - Posted on 16 September 2022
E consult system down and not open again for 4 days. Telephoned at 08:50 to make a fairly urgent appointment, 16th in que waited 40 mins listening to a message every 30 secs suggesting I use E consult!!! When my call was answered I was told no appointments available to book, ring back tomorrow at 08.00 and take my chances. alternatively visit the hospital if I thought it was urgent! totally unacceptable!!!!
Visited September 2022
Sandgate Road has not yet replied.
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Review titled Telephone system is a joke
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2022
If you try and phone this surgery you will most likely get cut off after spending 5 or so minutes listening to a receptionist recording. Today I tried 6 times and was cut off each time after being told to wait until someone was free to answer my "urgent" call.
Visited September 2022
Sandgate Road has not yet replied.
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Review titled Unable to get information
Rated 2 stars out of 5
by Anonymous - Posted on 27 September 2022
Tried to request appointment phone cut off after 15 minutes waiting then phone permanently engaged econsult not available - despite repeated attempts
Visited September 2022
Sandgate Road has not yet replied.
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Review titled Total waste of time. Muddle
Rated 2 stars out of 5
by Anonymous - Posted on 13 September 2022
I spoke on the phone to receptionist who said it would be best to go to the walk in centre. This has happened twice recently, I don’t even get to speak to a doctor or offered an appointment however distant. Walk in centre were great, triage done, and referred to a dermatology clinic. Went to buckland hospital to said clinic only to find they’d lost my notes, and triaged again! All I want is someone qualified to look at my skin and take some action as I have had a mild skin cancer in the past. Now I wait for the next appointment for yet another travel ( I don’t drive) somewhere and hope I don’t find I’m again just being fobbed off. All this is a total waste of everyone’s time, and leads to nothing but frustration and worry.
Visited September 2022
Sandgate Road has not yet replied.
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Review titled Appaling phone manner
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2022
It's almost impossible to get through to their receptionists and often when you do, they are rude, abrupt and hang up the phone. I had general enquires and after 60 minutes of being on hold and them not being able to give my child an appointment, I was mid asking a question and was hung up on. Absolute disgusting service from a gp surgery where people who are ill are phoning for an appointment. Not for a daily chat. There is no respect for the patients and no level of understanding.
Visited September 2022
Sandgate Road has not yet replied.