SANDRINGHAM MEDICAL CENTRE
1A Aigburth Road, Aigburth, Liverpool, Merseyside, L17 4JPContact details and opening times
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
Unable to see a GP as you have to get past reception staff first. Advised you will receive a call from the GP and god forbid you miss the call. Called them back to advised missed the call due to being in work - was advised you should make yourself available for a call back if you've requested one and now you have to call back tomorrow to be put on tomorrow's list. Ongoing health issues for over three years and unable to get the help or understanding from the GP. Some of the reception staff talk to you like they can't be bothered and when you call to find out why something hasn't been done that the GP on the phone consultation has recommended, reception staff don't know if you've spoken with a male or female GP because they aren't on-site when they call you. I understand that during COVID extra measures had to be put in place but why haven't the GP's surgery gone back to how it was previous, call that day for an appointment. No disrespect for the reception staff but some of them are only young with little or no experience and none of them are medically trained. I have heard reception staff on the phone to other patients who have called to advise a family member is short of breath and the receptionist advised they would receive a call from the GP that afternoon.!! I would not recommend anyone joins this surgery and I am contemplating joining another surgery. Nowhere can be as bad as Sandringham Medical Centre.
Visited February 2023
SANDRINGHAM MEDICAL CENTRE has not yet replied.
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Review titled Absolutely disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2022
Told to ring gp by gp nurse as very concerned over bloods ring at 8 am 1 hour 45minutes later being call number 1 in the queue 56 minutes no telephone consultation or appointment available blame BT this is not exceptable once the they look at my records realised I need to speak with a doctor but phone call not till tomorrow or I could try and find my way to yew tree surgery which is miles away
Visited October 2022
SANDRINGHAM MEDICAL CENTRE has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2022
Called 3 times to get an appointment for my wife, automated service cut me off before I could be put on hold. Managed to get through at 4th attempt, 25 minutes on hold, then once the call was answered the receptionist put me on hold 3 times - no actual appointments to see a doctor, only a phone call because 'that's how they do it now' and my wife could expect a phone call anytime in the next 10 hours. So now my wife has to wait in pain for someone to tell her over the phone if they think she needs an appointment or not. Awful surgery.
Visited October 2022
SANDRINGHAM MEDICAL CENTRE has not yet replied.
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Review titled Poor - because the NHS is so clearly overstretched
Rated 3 stars out of 5
by Anonymous - Posted on 26 September 2022
I saw GP in April seeking possible physio for diagnosis of pudendal neuralgia. GP said she would need to take advice from the specialist I'd seen (not sure why). Last month (August) - still having heard nothing - I spoke to a receptionist who said she would chase it up that day. I waited another month, heard nothing, so went in in person this morning. I now have to have another consultation with a GP as - to make a referral for physio (still hasn't been made clear to me if that is actually possible) - April (the date of my initial request) is now too long ago. So, I'm back to square one. It shouldn't be such a fight to get basic care (or even to find out what care might be appropriate).
Visited September 2022
SANDRINGHAM MEDICAL CENTRE has not yet replied.