SANDRINGHAM MEDICAL CENTRE
1A Aigburth Road, Aigburth, Liverpool, Merseyside, L17 4JPContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about SANDRINGHAM MEDICAL CENTRE.
Reviews
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Review titled Well-run practice
Rated 5 stars out of 5
by David Peel - Posted on 04 April 2024
Post-Covid, it is refreshing to be able to call the surgery in the morning and see a doctor that same day. This was my experience today. Well done.
Visited April 2024
Review titled SANDRINGHAM MEDICAL CENTRE
Replied on 04 April 2024
Hi David Many thanks for taking the time to leave us feedback - it is greatly appreciated. I am glad that you found your experience at the practice efficient. I will pass this on to the team in our next practice meeting as they're always pleased to hear about our patients leaving us good reviews and that the hard work they are putting in to make the patient experience better, is working. Thanks Caroline - Practice Manager
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Review titled Comfortable practice
Rated 4 stars out of 5
by Anonymous - Posted on 28 March 2024
I had my cervical smear which I was worried about however the nurse eased it for me and was quick and gentle.
Visited March 2024
Review titled SANDRINGHAM MEDICAL CENTRE
Replied on 29 March 2024
Hi there Thank you for taking the time to leave us feedback - we very much appreciate it. I am glad that your smear went smoothly and the nurse put you at ease. I will make sure that I pass your feedback onto the team as I'm sure they will be pleased to hear your praise. Thank you. Caroline - Practice Manager
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Review titled Worst practice in the country
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2024
Have been told consistently over the last few weeks by walk in centres, A&E and 111 that I urgently need to see my GP. Have been unable to eat or keep any fluids down for 8 days and despite spending an hour every single morning on the phone these are still unable to give me an appointment. Knowing my medical history, it’s disgusting that they leave patients with nowhere to turn like this. If you are thinking of registering here, absolutely do not do it to yourself!
Visited March 2024
Review titled SANDRINGHAM MEDICAL CENTRE
Replied on 29 March 2024
Hi Thank you for leaving us feedback. Any feedback we receive, whether positive or negative, is always useful as it helps us to look at how we can provide a more efficient service. I have spoken with the team and nobody can recall speaking with you over the last few weeks and I haven't been made aware of your call which would normally be the case should we have no appointments left for the day and there is an urgent call from a patient. We have a couple of emergency appointments held each day for reasons such as this and I am the only one who can authorise their use. Without leaving a name, it is difficult for me to look into this so I would be grateful if you could please call the practice and ask to speak with the Practice Manager. Thank you. Caroline - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Saam - Posted on 09 February 2024
Very short and simple, The Doctor was very kind and made me understand about my medication Thanks
Visited February 2024
Review titled SANDRINGHAM MEDICAL CENTRE
Replied on 16 February 2024
Hi Saam Many thanks for leaving us a review - we really appreciate it. I will pass your feedback onto the team in our next practice meeting as they will be thrilled to hear it. Thanks Caroline
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 07 February 2024
Very pleasant experience, with the practice nurse, who was very thorough. All staff present were pleasant and helpful.
Visited February 2024
Review titled SANDRINGHAM MEDICAL CENTRE
Replied on 16 February 2024
Hi there Many thanks for taking the time to leave a review for us - the whole team appreciates it. I will let them know about your feedback in our next practice meeting as they will be grateful to hear it. I am glad that you were happy with the care that you received. Many thanks Caroline - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Jacqui Burnett - Posted on 09 February 2024
I was given an appointment quite quickly and seen by a very pleasant friendly and helpful Dr who prescribed me medication. I find this surgery has had a huge turn round and now doing extremely well.
Visited February 2024
Review titled SANDRINGHAM MEDICAL CENTRE
Replied on 16 February 2024
Hi Jacqui Many thanks for taking the time to leave us a review, we really do appreciate it. I will pass your feedback on to the full team in our next practice meeting. We have been working very hard over the last 9 months, and brought in a new team, in order to meet our objectives and we are glad that you have noticed a difference. Thank you once again. Kind regards Caroline - Practice Manager
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Review titled Improvements
Rated 4 stars out of 5
by Leeanne - Posted on 31 January 2024
I usually struggle to get appointments however, today I called at 8am and was seen by 10am. Definitely improvements …… don’t slip backwards!
Visited January 2024
Review titled SANDRINGHAM MEDICAL CENTRE
Replied on 06 February 2024
Thank you for leaving us feedback, I will mention it to the team in our next meeting as I know they will appreciate it. I am glad that you are happy with the service that has been provided. Caroline - Practice Manager
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Review titled A practice transformed!
Rated 5 stars out of 5
by Mr Bamber - Posted on 17 January 2024
I am absolutely delighted to report a transformation in our experience of this practice. Having thought seriously about moving elsewhere due to extremely poor customer service and negligence in processing medical information, we now find much better communication, faster response to queries and ease of booking an appointment with appropriate professionals. As a family we have much more confidence that our medical needs will be met. The staff who have persisted under such poor management over recent years are now hopefully being rewarded for their incredible resilience. Thank you to the excellent staff at this practice who have clearly worked so very hard to turn this round.
Visited January 2024
Review titled SANDRINGHAM MEDICAL CENTRE
Replied on 18 January 2024
Hi Mr Bamber Thank you so much for taking the time to leave a review for us - we really do appreciate it. I have been in place since May 2023 as Practice Manager and I've been working hard to develop a new team and bring new changes to the surgery. I am so pleased to hear that you have noticed a difference in the customer service and clinical service we provide. The team do have a difficult job to do and they work very, very hard. They will be very pleased to hear your feedback, which I will pass on to them in our next meeting. Thank you again for taking the time to leave a review for us. Kind regards Caroline - Practice Manager
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Review titled Efficient
Rated 4 stars out of 5
by Anonymous - Posted on 18 January 2024
I rang through and got a same day appointment. Only waited 5 minutes once I was at the surgery. GP was really good, overall. My prescription was waiting at the pharmacy next door. All in all, a really smooth experience
Visited January 2024
Review titled SANDRINGHAM MEDICAL CENTRE
Replied on 25 January 2024
Hi there Thank you so much for leaving a review for us at Sandringham Medical Centre - we really do appreciate it. Feedback is very important for us, whether positive or negative. I will pass your feedback onto the team at our next practice meeting as I know they will appreciate hearing it. I am glad that you had a pleasant and efficient service when you visited the practice. Kind regards Caroline - Practice Manager
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Review titled improvement
Rated 3 stars out of 5
by Anonymous - Posted on 18 January 2024
This practice has improved. It's easier to get an appointment in the morning and to see an actual qualified doctor.
Visited January 2024
Review titled SANDRINGHAM MEDICAL CENTRE
Replied on 25 January 2024
Hi Many thanks for leaving a review for us at Sandringham Medical Centre. I am pleased that you have seen an improvement in the services that we provide. I will let the staff know about your review when we have our next team meeting as I know they will also be very grateful to hear it. Kind regards Caroline - Practice Manager