Sandy Lane Surgery
Sandy Lane, Leyland, Lancashire, PR25 2EBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Telephone appointments
Rated 2 stars out of 5
by Anonymous - Posted on 02 August 2024
Had booked a telephone appointment for an annual review, due to working hours was unable to attend the surgery, so the option of a telephone appointment was very convenient. The phone call came through 2 and a half hours early, when I was unable to answer my phone. When trying to rebook my appointment I was notified that I was marked down as 'appointment not attended'. Telephone appointments are a very convenient service that are appreciated, but if I was 2 and a half hours early, I would be made to wait, so please stick to the times given.
Visited June 2024
Review titled Sandy Lane Surgery
Replied on 05 August 2024
Good Afternoon We are sorry to hear that the clinician did not make contact with you, at the expected time for your recent telephone consultation. We would like to investigate this further but are unable to do so without your details. On occasion clinicians may attempt to call a patient earlier than the booked time slot, if they do not make contact with the patient, they should always attempt to call again as close to the allotted time as possible. Could you please contact the practice to provide your details to enable us to check the telephone records and address this misunderstanding with the clinician. Many thanks Sandy Lane Surgery
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Review titled Very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 27 June 2024
My adult-son, who was staying with me on a temporary basis required an appointment to identify what could have been a measles rash. As we were soon to be in contact with family babies aged under 12 months, it was desirable to have this checked quite quickly. The receptionist dealt with this request most efficiently and sorted a GP appointment on the same afternoon for which we were most grateful. The GP my son saw was most pleasant and helpful. Thank you Sandy Lane staff for your care and efficient attention.
Visited June 2024
Review titled Sandy Lane Surgery
Replied on 01 July 2024
Thank you for taking the time to provide feedback regarding your recent experience of the practice. Your feedback reflects that our new appointment booking system is working as intended and your son was seen by the most appropriate healthcare professional in the most appropriate timeframe for the presenting problem. I hope your son is now fully recovered and was able to enjoy the rest of his stay. It is always appreciated by the team when the practice receives feedback of this nature. Many thanks once again Sandy Lane Surgery
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Review titled Very Unhappy
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2024
Tried to book an appointment for in the future to see a certain doctor. The doctor knows about my current problem. This saves me having to explain myself all over again. The receptionist was determined not to give me an appointment. I had had an earlier appointment when the doctor would not give me my test results as I had "gone over my allotted time" because I was explaining what had happened to me again. The doctor was both brusque and rude. I did not get to book an appointment with the doctor I requested and was told to ring again the following week. I really don't want to ring again and have to go through the reception staff. The problem I have has been going on for well over ten years now and I am tired of constantly explaining it, especially to reception staff.
Visited June 2024
Review titled Sandy Lane Surgery
Replied on 01 July 2024
We are sorry to read that on this occasion, we were unable to fulfil your appointment request. Please accept our apologies for this. However, the reflection of your recent experience does not reflect how our new appointment system should work. We would therefore very much appreciate the opportunity to investigate this further, as it would seem that there may be a training issue that needs to be identified in order that we can rectify it. Unfortunately by leaving an anonymous online review, we are unable to do this. Could you therefore please contact the practice with your details, to enable us to listen to the call and prevent this from happening again. Many thanks Sandy Lane Surgery
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Review titled Great new system and message information
Rated 5 stars out of 5
by Thankful patient - Posted on 07 May 2024
I have been with this surgery a while and in the last 6 months they have improved their services and communication with the patients massively. The phone system now has call back facility and updates regarding training new staff, patient user group, and the care navigation system is very informative amongst other messages being played. Really appreciate this - as an infrequent attender I was dreading having to contact the surgery, however being offered call back facility and then offered an appointment within 2 weeks during these difficult times for primary care was just a relief. Keep up the good work. I hope others that don't contact you often find the same communication informative like I have.
Visited May 2024
Review titled Sandy Lane Surgery
Replied on 08 May 2024
Thank you for taking the time to leave your positive feedback about the practice. We have been working hard to make changes over recent months, in order to improve patient experience. To hear that the changes have been recognised and patients have benefitted from them is really encouraging for the team, and helps us to know that the hard work put in to achieve these changes was worthwhile. Your feedback will be shared with the team. Many thanks again Sandy Lane Surgery
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Review titled Awful Service
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2024
As a carer for my elderly Mother who has Dementia, I find this surgery particularly difficult to get appointments with. I called in yesterday and was told to ring the following day to get an appointment, I was advised to ring after lunch when it was quieter. Having just spent 13 minutes and 15 seconds on hold I can only imagine how patients who do not have family to take care of these things feel! I asked the receptionist if there was any way of contacting them online to make appointments to be told "no" everyone uses the telephone.......I wonder how many disgruntled patients they have. Thankfully, this is not my surgery!
Visited March 2024
Review titled Sandy Lane Surgery
Replied on 21 March 2024
Good morning We are sorry to read that you experienced difficulty when trying to obtain an appointment for your mother. We would very much like to be able to investigate this further. The practice has recently changed the way in which we book appointments and it is rare that we would ever need to ask a patient to call back on another day to book. We also have some new staff that are still in training and this may be a training need that we have not identified. Unfortunately, we are unable to explore your experience further without your or your mothers details. We would be most grateful if you could please contact the practice to discuss this further in order that we can prevent this from happening again in the future. Many thanks Sandy Lane Surgery
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Review titled Great staff.
Rated 5 stars out of 5
by Christine Lloyd - Posted on 05 April 2024
I would just like to say a big thankyou to one lady at Sandy Lane Surgery, I am not allowed to leave her name or I can't leave the review but she will know this is for her...Thankyou for being thorough in my numerous visits to Sandy Lane of late , but most of all thankyou for caring, listening and understanding me as her patient .Christine Lloyd
Visited February 2024
Review titled Sandy Lane Surgery
Replied on 08 May 2024
Thank you for your positive feedback. At a time when the NHS, and particularly General Practice seem to be receiving bad press. To have positive feedback from a patient that has actually accessed the service recently, is a real boost to the staff and reinforces how worthwhile their roles are. We really appreciate you taking the time to post your positive experience. Sandy Lane Surgery
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Review titled Excellent response from the team
Rated 5 stars out of 5
by Carol Mears - Posted on 01 December 2022
A huge Thank You, to the person I spoke to on reception this morning, the person who processed my request and to the Dr for my new prescription. The whole team really heard my concerns and the urgency of my situation. They processed my request so swiftly - I was in receipt of a new prescription within 3 hours of my initial request. Their efficiency and patient care was very impressive. They definitely exceeded my expectations. Thanks again!
Visited December 2022
Review titled Sandy Lane Surgery
Replied on 31 January 2023
Dear Carol. Thank you for taking the time to leave us feedback, it's really appreciated. I'm so glad you've had a positive experience and that we reacted quickly. I'll be sure to pass your feedback to our team. Many thanks
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Review titled really helpful
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2022
There have been a lot of improvements recently when trying to make an appointment. The phone message is shorter and the receptionists have been very helpful when advising about where to get help and if I need an appointment I have been able to get one rather than being told to ring back at 8.00.
Visited August 2022
Sandy Lane Surgery has not yet replied.