Sangam Practice
1 Toronto Avenue, London, E12 5JFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Sangam Practice.
Reviews
-
Review titled Fantastic practice
Rated 5 stars out of 5
by Shah - Posted on 13 May 2024
Hi My fathers not been too well and was seen by one of the doctors today as an emergency patient, I just wanted to take the opportunity to thank the doctor who saw my father and thank the staff for fitting him in to see one of the best doctors at the surgery honestly the doctor is an asset to this gp practice. Me and my family have been with this gp since November 1997 and I can honestly say they are fantastic, attentive and always go the extra mile for the patient. fantastic doctors and you can tell the doctors are passionate about their work. I would always recommend this practice. Many thanks to all the staff from the reception as well as the doctors they are excellent at what they do I and my family wish them all the best.
Visited May 2024
Review titled Sangam Practice
Replied on 16 May 2024
Thank you so much for taking the time to leave such a heartfelt review. We are truly grateful for your kind words and are delighted to hear that your father received the care and attention he needed during a difficult time. Our team strives to provide the best possible care and support to our patients, and it's wonderful to know that our efforts are appreciated. We will certainly pass along your compliments to the doctor and the entire staff, as they will be thrilled to hear that their hard work and dedication have made a positive impact on you and your family. It's patients like you who make our work so rewarding, and we are honored to have been your family's healthcare provider since 1997. Your recommendation means the world to us. Thank you once again for your generous feedback. We wish you and your family all the best, and we are here for you whenever you need us. Regards Practice Manager Sangam Surgery
-
Review titled Absolutely brilliant
Rated 5 stars out of 5
by Riz Sami - Posted on 18 May 2024
I was assisted by amazing women at reception. I was pleasantly surprised and deeply touched by their "can-do" approach. Often callers face a "closed door" reaction. They both were very willing to listen, understand, seek remedies and make things happen. They went over and above to help. I and deeply grateful, thank you so much
Visited May 2024
Review titled Sangam Practice
Replied on 22 May 2024
Dear Patient Thank you so much for your kind words and wonderful feedback. We are thrilled to hear about your positive experience with our reception team. At our company, we strive to provide the best possible service, and it’s heartening to know that our team’s "can-do" approach made a significant impact. Your acknowledgment of their willingness to listen, understand, and go above and beyond to assist you is greatly appreciated. We will ensure that your compliments are passed on to the amazing women who assisted you. They will be delighted to hear that their efforts made a difference and that you are deeply grateful. Thank you once again for sharing your experience. We look forward to serving you again in the future Regards Practice Business Manager Sangam Surgery
-
Review titled Most appalling service - will not recommend to anyone.
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2023
The receptionist think they are mini GP's and ask so many questions and have not a clue what they are talking about. The service is utmost appalling. Secondly when you are on the phone you hear so much background noise, including staff taking to each other (laughing, giggling) foot steps and worse patients records been discussed. I have spoken to practice manager regarding the above on few occasions, sadly did not keep record of this. She is also incapable and fails to ring back when when she says she will. All in all practises like this bring shame to the NHS!!!.
Visited July 2023
Review titled Sangam Practice
Replied on 18 July 2023
Dear Patient We are sorry to hear about your experience . The receptionist ask questions to help you with queries however if they have asked something which is not relevant then please let us know. We took your concern about the background noise seriously and will take action. If you still have any concern and haven't heard back from our Practice Manager then please send us your complaint in writing and we will investigate. Regards Sangam Management
-
Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2023
Very poor experience with the doctor who gave little to non explanation of how to use the treatment or when, and the worst part is that the treatment has only made the matter much worst as I also stated to the doctor but he completely didn’t acknowledge this & waffled his way out of it.
Visited July 2023
Review titled Sangam Practice
Replied on 18 July 2023
Dear Patient I am sorry to hear about your experience. To investigate you concern further, Please contact Practice Manager on 02089118378. Regards Sangam Management
-
Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
I arrived 30 min early, And was seen a little earlier than my scheduled appointment. Overall, the experience was good, very helpful and informative. The only issue was parking.
Visited January 2023
Review titled Sangam Practice
Replied on 05 January 2023
Dear Patient Thank you for taking time to provide us your comments. We will share this our team . Your positive feedback motivates staff to perform more better. Regards Sangam Management
-
Review titled Great Pharmacist
Rated 3 stars out of 5
by Sharmin - Posted on 24 January 2023
I had a medical review for my father. The pharmacist was very thorough and attentive and addressed all my concerns and helped solve the issues I was currently facing with my prescription requests. My experience in this one appointment was much better than what I have been facing with this surgery recently. The pharmacist really understands patient care and I walked away from this appointment finally feeling heard.
Visited January 2023
Review titled Sangam Practice
Replied on 31 January 2023
Dear Patient Thank you for providing the positive feedback . I will share this comments with our pharmacists and other staff members . Our aim is to provide the best patient care and we are glad that you are happy with the service provided by our pharmacist. Thank you Sangam Management
-
Review titled Appalling patient care & duty of care
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2022
111 had referred me to be contacted by my GP to avoid long waits in a&e. I missed the initial call and returned the call 5minutes later. Receptionists informed me on all 3 occasions throughout the day when I chased up that the GP would definitely call back at the end of their clinic. 7.30pm and no call has been received and the surgery is now closed. There is a reason 111 asked the GP to touch base with me. Where is the duty to care here? Getting an appointment directly with the surgery is always a nightmare. Absolutely disappointing that the doctor did not find it important to call back before heading home for the weekend giving I called back on numerous occasions meaning I now have to go to 111 again. I would not recommend this surgery going forward as there’s always a different doctor seeing you and no understanding of patient history. Not one to write reviews but I feel if you want good care this isn’t the place to be registered.
Visited December 2022
Review titled Sangam Practice
Replied on 05 January 2023
Dear Patient We are sorry to hear about your experience . Please contact the practice manager by emailing her on info.chandra1@nhs.net . We would like to investigate your complaint further. Thank you Sangam Management
-
Review titled Great nurse
Rated 4 stars out of 5
by Anonymous - Posted on 16 November 2022
The nurse was very helpful, friendly and explained everything nicely. She made me feel comfortable and explained everything nicely.
Visited November 2022
Review titled Sangam Practice
Replied on 22 November 2022
Thank you for providing your positive feedback. We will share this feedback with the Nurse and other team members. Regards Sangam Management
-
Review titled Terrible service
Rated 1 star out of 5
by J.jabbar - Posted on 01 November 2022
It has been terrible since moving from gladstone ave. The covid period has made it worse. Now cant get an appointment and was told ill get dr to call after days of waiting with earache. Told between 12 and 2pm waited patiently. Called reception after waiting in queue to be told dr called 1.21pm! Then told by receptionist that shes put on system to dr thats it! When i asked when receive call back she doesnt know nor was bothered. I asked if i can call back to find out when she then said call after an hour. Patient care seems last on the minds here and they like to keep you guessing rather than informing. Really disappointed as now i feel old and vulnerable with a gp that is difficult to access and provides inadequate advice that ive almost given up with their labourious procedures and non face to face appointments!
Visited November 2022
Review titled Sangam Practice
Replied on 22 November 2022
Dear Patient I am sorry to hear about your experience with our service and thank you for raising your concern. It's important that we hear from patients. It helps us to learn and make improvements. I am investigating the matter and will send you the response very soon. Regards Practice Manager Sangam Surgery
-
Review titled Great practice
Rated 5 stars out of 5
by Harpreet Gharial - Posted on 21 November 2022
Came in for blood pressure readings - very pleasant nurse, checked everything. Got flu jab at the same time
Visited November 2022
Review titled Sangam Practice
Replied on 22 November 2022
Thank you for providing your positive feedback. We will share this feedback with our Health Care Assistant who has provided you the service and other team members. Regards Sangam Management