Saxonbrook Medical Centre
Maidenbower Square, Crawley, West Sussex, RH10 7QHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Practice playing Russian Roulette with peoples health!
Rated 5 stars out of 5
by Michael Forde - Posted on 03 March 2023
The practice has introduced a new system where you have to make an appointment online. However, this isn't the problem. The problem is if you are not lucky enough to be able get into the booking system within about 10 minutes of it opening in the morning you have to wait and try all over again 24 hours later. If you call for help you don't get it. This is a rediculas system based on luck. Can this really be good for patients!!!
Visited March 2023
Review titled Saxonbrook Medical Centre
Replied on 06 March 2023
Hello Mr Forde, thank you or taking the time to post your feedback. I am very disappointed to hear you have had a bad experience with our new system. We have been working very hard on this system to try and make sure the process is as easy as possible for our patients. We are continuously listening to feedback and tweaking the system to make it more accessible for our patients. A member of the management team will be in touch shortly to discuss this further with you and assist you with any booking you may require. Kind regards, Sarah. Management Team.
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Review titled Impossible to get appointments
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2023
Cannot get repeat prescription renewed as it need to be reviewed by a doctor. Impossible to get any appointments as I’m being told to check in the morning between 08:30 and 08:40. Without fail, the screen just says "no appointments" and staff refuses to help over the phone. Incredibly frustrating and I have no doubt dangerous for many who are trying to get appointments.
Visited January 2023
Review titled Saxonbrook Medical Centre
Replied on 20 February 2023
Thank you for taking the time to post a review. I am sorry to hear that you have been having trouble getting an appointment for a medication review. We have processes in place to ensure no patient is left without their medication, so I would be keen to look into this further for you so we can pin point where the process failed and ensure it does not happen again. If you would like to discuss this further with a member of the management team, please either give us a call or leave a message on our website advising you left a review and would like to speak to someone about it further. Alternatively you can pop into one of our receptions. Sarah, Management Team
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Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 19 January 2023
To be honest I'm not sure how to begin this review because it seems that everything regarding help for your illness or condition is blocked in one way or another it's almost impossible to speak to a doctor or clinician & the difficulty in obtaining help is unbelievable you could literally die while awaiting help , I'm sure that every doctor is busy but push buttons & phone options are not the way to treat the sick . When you are unwell & unable to move very far being sick you don't expect to be advised to go to a walk in centre for help when you have just explained you can't move .
Visited January 2023
Review titled Saxonbrook Medical Centre
Replied on 20 February 2023
Thank you for taking the time to post a review, however I am very sorry to hear that you have had a bad experience with us. If you would like to discuss this further with a member of our management team please give us a call, pop into one of our receptions or leave a message on our website and someone will get back to you. Advise you left a review and was asked to contact to speak to a member of the management team about it. Please be assured your feedback is taken very seriously and helps us to learn where we can improve. Sarah, Management Team