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Saxonbury House Surgery

Croft Road, Crowborough, East Sussex, TN6 1DL

Contact details and opening times

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about Saxonbury House Surgery.


Reviews

Displaying 1 to 8 of 8

  1. Review titled Brilliant practice

    Rated 5 stars out of 5

    by Emily - Posted on 20 March 2025

    I feel so lucky to be a patient under Saxonbury House. I visited today and had a great experience. The check in process was seamless, waiting room very comfortable and staff as always were lovely, helpful and polite. Special mention to my GP, who always goes above and beyond - I’m so thankful. I found out today that they are rolling out E-Consult for all appointments which I really like to use. It will mean a fairer dissemination of appointments and that a GP will be able to view my concerns. Thank you to all the staff for their continual hard work and dedication, it’s hugely appreciated.

    Visited March 2025

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    Review titled Saxonbury House Surgery

    Replied on 20 March 2025

    Hi Emily Firstly, thank you very much indeed for taking the time to leave feedback and it's great to learn your experience was so positive. Our decision to introduce e-consults is based on exactly the outcome you describe. Thanks again, Claire Joannou Deputy Practice Manager

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  2. Review titled Non efficient Receptionists

    Rated 2 stars out of 5

    by Anonymous - Posted on 27 February 2025

    After 2 days of trying to See a doctor,I phoned up and was told there will be no appointments given over the phone anymore and to do it on line.Today I looked on line and found nothing,so Went directly to Surgery only to find a rude unhelpful receptionist. If receptionists talk to patients without respect,they will not get respect back.Needless to say, as she couldn’t help me I decided to leave saying I didn’t care anymore,fighting to see somebody when you have been in pain a few days,then there is no need keeping the surgery open. Dialling 111 helps nobody concerned. They need efficiency in the receptionist area and people who know what they are doing! until that happens,the problems there will not be solved.

    Visited February 2025

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    Review titled Saxonbury House Surgery

    Replied on 27 February 2025

    Dear Patient Thank you for leaving your review and I am so sorry your interaction with us was a negative one. If you would like to contact Ian Gibson or Claire Joannou at the Practice, we can investigate the episode you describe. Claire Joannou Deputy Practice Manager

    Report as unsuitable


  3. Review titled Can’t get an appointment…

    Rated 1 star out of 5

    by Anonymous - Posted on 11 June 2024

    Can’t get through on phone at 8am, can’t book an appointment online and you won’t take bookings on anything but the same day - why?? Why is it not possible to book an appointment for the next few days or week ahead??? Receptionist was completely unhelpful pointing me only to the e consult process - which was an utter waste of time as doesn’t have anything remotely covering my issue. Receptionist frankly couldn’t have cared less, was completely unhelpful and couldn’t wait to just get me off the phone. Medical practitioners talk about early intervention and there is a chance my issue could be serious yet you make it ridiculously difficult to event access your service - that’s one of the things that leads to an overloaded NHS - people being seen too late - this has to be turned around. Terrible experience

    Visited June 2024

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    Review titled Saxonbury House Surgery

    Replied on 26 June 2024

    Dear Patient Perhaps you could contact the surgery directly so that we have an opportunity to investigate for you. With kind regards Ian Gibson and Claire Joannou Practice Manager / Deputy Practice Manager

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  4. Review titled Rude receptionist

    Rated 1 star out of 5

    by Anonymous - Posted on 13 May 2024

    Called to see if any appointments were available last minute, but upon explaining my issue was told it’s not an emergency and to call back. Have dealt with this receptionist before and again her demeanour and attitude are appalling, not to mention the fact S then put the phone down on me. I won’t mention her full name as I don’t want to embarrass her, as it seems I’m not the only person she was rude to!

    Visited May 2024

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    Review titled Saxonbury House Surgery

    Replied on 14 May 2024

    Dear Patient I am sorry to hear your experience, please can you contact Claire Joannou or Ian Gibson at the surgery so we can take some details and investigate further. With best wishes Claire Joannou Deputy Practice Manager

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  5. Review titled Discontent

    Rated 2 stars out of 5

    by Chloe - Posted on 21 July 2024

    The GP I spoke to didn't know the next dose-up of the very common SSRI I'm taking and as such I've spent 3 weeks on the wrong dose of medication because I was i*properly advised; I feel incredibly u*set that the healthcare provider I trusted didn't know the medication dose she recommended and that I didn't have the dosage of my current medication properly explained to me.

    Visited May 2024

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    Review titled Saxonbury House Surgery

    Replied on 25 July 2024

    Dear Chloe Thank you for submitting feedback; if you would like to contact Ian Gibson or Claire Joannou at the surgery, we will be able to fully look into what has happened here. Kind regards Ian Gibson, Practice Manager Claire Joannou, Deputy Practice Manager

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  6. Review titled Can't get an appointment

    Rated 1 star out of 5

    by Anonymous - Posted on 02 May 2024

    I am not sure how to get an appointment with this surgery. I completed the e-consult and nobody came back to me. I tried to call at 8am but they said they cannot answer as too busy and they do not let you book appointments at any other time. I have experienced a rude receptionist there too when I asked for a medical exemption form. Having to pay for private blood tests as can't get an appointment. Not a good service.

    Visited May 2024

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    Review titled Saxonbury House Surgery

    Replied on 02 May 2024

    Dear patient Thank you for your feedback and sorry to hear this, could you leave a message for Claire Joannou or Ian Gibson (Practice Manager) and we'll get back to you. Claire Joannou Deputy Practice Manager

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  7. Review titled Brilliant practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 12 November 2023

    I spoke to reception on the phone explain my symptoms, she booked be in with the Practice Nurse. It was the same receptionist who I spoke to on phone booked me in , she help me with the things I needed for the appointment . The Practice Nurse was so helpful and caring. Both the receptionist and Practice Nurse were very professional and caring and kind.

    Visited November 2023

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    Review titled Saxonbury House Surgery

    Replied on 28 November 2023

    Dear Patient Thank you very much indeed for taking the time to share your experience of Saxonbury House. I will pass your review onto our reception and nursing team, it's always helpful to receive feedback from our patients. Thank you

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  8. Review titled Superb Practice

    Rated 5 stars out of 5

    by Mike and Jane Tilbury - Posted on 25 August 2023

    When you hear so many stories about the difficulties people have with getting through to their surgeries and the subsequent long waits for appointments, we consider ourselves very lucky to have Saxonbury House Surgery. Although you may have to wait for your call to be answered, it will be answered which invariably results in an appointment (either face-to-face or telephone) that day. The practice is smoothly and professionally run and we have always been extremely pleased with the treatment we have received from everyone there. Thank you Saxonbury House

    Visited August 2023

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    Review titled Saxonbury House Surgery

    Replied on 27 August 2023

    Thank you very much indeed for writing this positive review of your experience of being a patient at Saxonbury House, our staff will be really pleased to hear this feedback. Claire Joannou Deputy Practice Manager

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