Seaford Medical Practice
Dane Road, Seaford, East Sussex, BN25 1DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Attentive & helpful GP & nurse care
Rated 5 stars out of 5
by Colin Andrews - Posted on 20 February 2025
Brilliant response to my recent P S A test & speed of reply. However I had indicated months ago that I do not wish an R S V vaccination - yet I am receiving repeated reminders on this, despite the peak of the R S V season now being well past. Please stop R S V reminders.
Visited February 2025
Review titled Seaford Medical Practice
Replied on 21 February 2025
Dear Mr Andrews Thank you for taking the time to leave a positive review regarding your PSA test, it is much appreciated. Please accept our sincere apologies for the ongoing receipt of RSV vaccination invitations. Your record has been adjusted accordingly and you should no longer receive these. With best wishes Seaford Medical Practice
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Review titled No access
Rated 2 stars out of 5
by Emily - Posted on 27 February 2025
My daughter has tried for the last three days my daughter She has has tried to get an appointment with this surgery and was promised a call back. The staff at my dugters house are still waiting and trying to chase this up. The symptoms are progressing and she will end up in A&E because of the ( now) non existant or poor service. This has got worse since visits have been reduced and phone consultations introduced.
Visited February 2025
Review titled Seaford Medical Practice
Replied on 27 February 2025
Dear Emily Thank you for taking the time to write a review. We are sorry to hear of your concerns. It would be helpful if you could provide further details so we can follow up on this. Please email: sxicb-esx.smp-complaints@nhs.net and we will look into this for you. Best wishes Seaford Medical Practice
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 19 September 2024
Took my daughter to this surgery to make appointment, was told a six week wait. Was told i couldn't fill in a triage form, but was told today that i could. I was lied to by the receptionist, i now have to take my daughter to hospital to be seen by paediatrics
Visited September 2024
Review titled Seaford Medical Practice
Replied on 19 September 2024
We are extremely sorry to read your review. If you would like to contact our complaints team, we would happily investigate and provide a more detailed response. sxicb-esx.smp-complaints@nhs.net
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Review titled Terrible . Patient been trying to see Dr 2 weeks
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2024
I am disgusted with this surgery. Very sick lady trying for over 2 weeks to get an appointment to see a Dr. Keeps being told to try triage again “tomorrow “ Shame in you all. This lady has life limiting illness
Visited July 2024
Review titled Seaford Medical Practice
Replied on 19 September 2024
We are extremely sorry to read your review. If you would like to contact our complaints team, we would be happy to investigate and provide a more detailed response. sxicb-esx.smp-complaints@nhs.net
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Review titled Useless service.
Rated 1 star out of 5
by MR STEPHEN PAYNE - Posted on 24 June 2024
My wife phoned this morning concerned about a possible cancerous mole. Was told there were no appointments for 5/6 weeks and that she would have to go via triage the next morning to get one. Given her concern, I said for her to go to a private GP as this can't wait. The practice is poorly run/organised and appears to need a complete overhaul re appointments and management. I feel sorry for anyone with similar concerns who can't go private.
Visited June 2024
Review titled Seaford Medical Practice
Replied on 24 June 2024
Dear Mr Payne Thank you for taking the time to leave a review. We are extremely sorry to read of your disappointment and can fully understand your concerns. We have listened to the phone call between your wife and our Receptionist. Whilst the Receptionist did everything correctly, she did not offer alternative solutions and for this I sincerely apologise. We have asked her manager to review this with the member of staff as there is a training issue to be addressed. It is not our intention to make access to appointments difficult and the on-line triage system we have put in place does, in fact, enable us to ensure patients are sign-posted appropriately. Your wife was sent the link to the on-line triage process and she is very welcome to complete and submit this tomorrow morning, and we can assure you this will be clinically reviewed and prioritised accordingly. With our best wishes Seaford Medical Practice
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Review titled Made to feel rushed
Rated 2 stars out of 5
by Anonymous - Posted on 20 May 2024
The doctor was late,rushed me,didn't listen and has left me with a 5 week wait for ecg and blood tests despite very high blood pressure,palpitations and breathlessness!! Let's hope I live long enough for these tests!
Visited May 2024
Review titled Seaford Medical Practice
Replied on 23 May 2024
Thank you for taking the time to post a review. We are very sorry you felt rushed, this would definitely not have been our intention. If you would like to contact the Practice via our complaints email: sxicb-esx.smp-complaints@nhs.net we would be more than happy to look into this further for you. With our best wishes Seaford Medical Practice
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Review titled Poor treatment
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
I'm 67 and have what I presume are the inevitable 'age spots'. Having one that seemed to appear over a couple of days and quite big and dark I thought it best to get them all checked out. I haven't seen mine or any Doctor at the practise for a few years now as not one to go there unless absolutely necessary. Having finally managed to get a message through to triage, an appointment was made to see a paramedic. Whilst I am in awe of their skills, I can't imagine one of their skills is deciding if my 'age spots' are just that. Paramedic did take photos and consult with a dermatologist but I have come away a feeling of not being 100% satisfied that they were not physically checked by the right person. Photos are not a substitute for a physical examination. As a patient who very rarely bothers the Doctor I feel let down.
Visited April 2024
Review titled Seaford Medical Practice
Replied on 23 May 2024
Thank you for taking the time to post a review. We are sorry you felt you received poor treatment. This would absolutely not have been our intention. If you would like to discuss this further, please do contact the Practice via our complaints email and we can investigate further. Email: sxicb-esx.smp-complaints@nhs.net With our best wishes Seaford Medical Practice
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Review titled Couldn’t ask for more
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2023
This year from July I was diagnosed with a type of cancer and being so young it’s really been tough but I can’t fault the quickness of the team the care and patience after the all clear and the phone calls and appointments made for me after with no Trouble at all - thank you all the staff
Visited November 2023
Review titled Seaford Medical Practice
Replied on 07 December 2023
Thank you for your very kind and positive review. Please accept our very best wishes and do hope your treatment is proving positive. We are here for you and please do not hesitate to make contact if there is anything further we can help you with. Seaford Medical Practice
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Review titled Poor service with regards to getting to speak/ see a Doctor.
Rated 1 star out of 5
by Georgina Craigs - Posted on 02 November 2023
Today I called to see (ha! ha!) or speak with a Doctor with an on going medical condition. I was informed that my GP had a face to face appointment in 5 weeks, and I had to call at 8am tomorrow with the link completed on line. I am 75, and I need medical treatment I was advised to call 111 and they arranged consultation today on the phone however, by midnight (guess what) Nothing.I am relying on Cameron’s pharmacy to give me advice but I need a review as the medication can only be taken safely for 28 days. I fail to understand how the NHS website says the surgery is taking on new patients! I have no alternative but to try and find another practice or go private as this practice has lost the plot regarding appointments and should be ashamed of themselves.
Visited November 2023
Review titled Seaford Medical Practice
Replied on 03 November 2023
Dear Ms Craigs - thank you for taking the time to leave a review. We are extremely sorry you have had a poor experience and will look into this for you. Best wishes Seaford Medical Practice
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Review titled Efficient & effective, modern way forward.
Rated 5 stars out of 5
by jennifer langley - Posted on 29 October 2023
Contrary to many others I found the new triage system excellent. I had a phone consultation first then a face to face appt with my GP followed up by various investigations. This system is surely better than the old one when one would see a GP for a condition which could be dealt with by other health care professionals, of which this practise has many. Earlier this year I had an ongoing cough which was dealt with by a Paramedic who examined me & then prescribed me with an Antibiotic & option to return if it didn't clear up within 10days or so. That didn't need GP. Worked perfectly
Visited October 2023
Review titled Seaford Medical Practice
Replied on 30 October 2023
Dear Jennifer Many thanks for taking the time to leave a positive review. We are extremely pleased our hard work and efforts to improve patient access is being recognised as working well. Your comments have definitely put a smile on our faces and helps to maintain the motivation to keep working hard to provide the best service we possibly can. Best wishes Seaford Medical Practice