Seaford Medical Practice
Dane Road, Seaford, East Sussex, BN25 1DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Goes from bad to worse
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2023
Seems you have to push hard for a face to face, and when you get it, the Dr shows little interest as if it an inconvenience. With previous Drs that have now left, you came away feeling really cared for. You would think with 8 people now on their management team, the service would have improved. From once being a surgery that cared, from my experience the doctor I saw showed little interest.
Visited July 2023
Review titled Seaford Medical Practice
Replied on 10 August 2023
Thank you for taking the time to leave a review. We are extremely sorry your experience has not been positive. Your comments are of particular concern and we would be very happy to look into this further if you would like to contact us via our complaints email sxicb-esx.smp-complaints@nhs.net. Best wishes Seaford Medical Practice
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Review titled Great idea
Rated 4 stars out of 5
by Anonymous - Posted on 05 July 2023
This is an easy one. My experience today was the web site. Your online triage is an obvious idea. I'm sure you will make it work. By the way, I suggest removing the apostrophe from "Patient Triage – Update and faq’s": it gives a bas impression. Regards, Ron
Visited July 2023
Review titled Seaford Medical Practice
Replied on 05 July 2023
Dear Ron Many thanks for taking the time to leave a review. In particular, thank you for your comments regarding the typos on our website. We will ensure these are amended. Best wishes Seaford Medical Practice
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Review titled Poor service for appointments and repeat prescriptions
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2023
For the last year or more I have not had my prescription dispensed on time, in spite of it being submitted in good time. On two occasions I have had to return to the surgery to have the prescription re-issued as it had not been received by the pharmacy. This last time April/May it has not been forwarded to the pharmacy 9 days after submission, after listening to various recordings on the telephone for 20 minutes I spoke to the reception who managed to get it issued today! Hopefully I will be able to collect soon.
Visited May 2023
Review titled Seaford Medical Practice
Replied on 10 May 2023
Thank you for highlighting your concerns and please accept our sincere apologies for the frustrations caused. We are pleased to read this has been resolved. However, if you would like to write into the Practice, via the following email address: sxicb-esx.smp-complaints@nhs.net providing further detail, we will be happy to investigate what happened and provide you with a more detailed response. Best wishes Seaford Medical Practice
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Review titled May as well close down
Rated 1 star out of 5
by Darren Jaques - Posted on 14 March 2023
Impossible to have confidence with the practice when you have no idea who your GP is and unable to have a telephone call back from a Dr. for 10 days. When you suggest that you call 111 they agree just to get you off the phone. Nurse team very good but the rest of them let them down!
Visited March 2023
Review titled Seaford Medical Practice
Replied on 15 March 2023
Dear Mr Jacques Thank you for taking the time to write a review. We are extremely sorry your experience and review has not been positive regarding appointment availability but are very glad your experience of the Nursing team is favourable. We are working extremely hard to ensure all patients have appropriate access to our services. Please accept our apologies once again for your poor experience. Best wishes Seaford Medical Practice
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Review titled Dissapointed
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
I've always sung the praises of Seaford Medical practise, sadly no more, i managed to book a telephone call with a GP , only to receive a txt message four hours later, to be informed, because mine was an ongoing problem, it wasnt considered to be acute enough!! Surely if they hadnt spoken to me how would they know? I'm now meant to wait over three weeks for a call!! So i can call 111 or go to Lewes urgent care!! But i shouldnt have to....I'm so so dissapointed in my treatment (or rather none) from this practice, I've always had such faith in them, sadly this has now been swept away.
Visited February 2023
Review titled Seaford Medical Practice
Replied on 22 February 2023
Thank you for taking the time to share your experience. We are extremely sorry to read of your disappointment. We would be very happy to look into this further, but would require more detail. If you would like to do this, please email: sxicb-esx.smp-complaints@nhs.net and we will be happy to investigate further. Best wishes Seaford Medical Practice
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Review titled Appointment booking
Rated 3 stars out of 5
by Anonymous - Posted on 19 December 2022
Absolutely awful booking service. Staff are great once you get connected but getting connected is the problem! Called this afternoon, no 16 in the queue. 37 minutes later I’ve moved up to no 3 then the line cut off! Called back and I was no 18 in the queue! I give up!!!
Visited December 2022
Review titled Seaford Medical Practice
Replied on 20 December 2022
Dear Patient - on behalf of Seaford Medical Practice, please accept our sincere apologies for the problems you experienced yesterday. Unfortunately, we are currently experiencing significant and sustained levels of demand, coupled with a very unfortunate period where a large number of our staff are ill and unable to attend work. We are, therefore, running on a very limited staff number and are struggling to respond as quickly as we would like. Please accept our apologies and please be assured we are doing everything possible during this extremely difficult time. Best wishes Seaford Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by mr peter p o' keeffe - Posted on 12 December 2022
My experience with this practice has been very positive. I am a 60 year old man and in my opinion, I have been well looked after and always feel I am been taken seriously by the Doctors, they have worked really hard to get my problem dealth with.
Visited December 2022
Review titled Seaford Medical Practice
Replied on 13 December 2022
Very many thanks for your positive comments. We are extremely pleased to hear your experience has been good. We strive to provide the highest quality service and it is so good to hear from patients when they confirm our vision is being delivered. Very best wishes and thank you. Seaford Medical Practice
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Review titled Not what it used to be
Rated 2 stars out of 5
by Anonymous - Posted on 10 October 2022
Sadly the care from this once wonderful surgery is now practically non existent. I have long term health problems and once felt very well cared for. Now it's practically impossible to get an appointment or call back from your GP, I'm currently waiting 6 weeks to speak to my own GP via telephone. The excuse used is covid but this makes absolutely no sense to still be using that as an excuse for the state this practice is in. It gives me anxiety just knowing I have to phone them as the appointment booking system is a nightmare. One hour in a queue to be told no appointments available. I'm left feeling anxious that the medical support system I once had is no longer there. If I had any other choice but to stay registered with this surgery I'd leave immediately, unfortunately I'm stuck with this low level of care.
Visited October 2022
Review titled Seaford Medical Practice
Replied on 17 October 2022
Thank you for taking the time to comment about the surgery. We are extremely sorry to read this and can only apologise for your disappointment. Whilst we cannot continue to use Covid as an excuse, it has certainly played a huge part in changing the demand for GP services. Our surgery is not alone in struggling with the huge number of requests received on a daily basis. In August 2022 the Practice received just under 20000 phone calls. We have taken on additional staff, both clinical and administrative to help with the increase and we continue to look for ways in which we can ease the situation. If you would like to make contact with the Practice direct, we can look at the specific areas of concern you raised.