Severn Fields Medical Practice
Severn Fields Hth Village, Sundorne Road, Shrewsbury, Shropshire, SY1 4RQContact details and opening times
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2023
Attempted to call prior to Christmas to get an appointment, at one point was on the phone for well over an hour, only to be greeted by a receptionist who said no appointments available, I was in a great deal of pain, all she suggested was “if you are in pain, take a couple of paracetamol or call 111 as we can’t help” and put the phone down. The following day I was blue lighted into hospital suffering pneumonia, severe dehydration and subsequently spent all of Christmas in hospital and not at home with my family. This surgery is a complete nightmare and seriously needs to get their systems sorted, give the receptionists a course of customer care and respect patients. The latest is sending a text reminding me to book an appointment for regular smear tests or breast scans, ha! How??? No one can book an appointment either online or phone. Someone will possibly lose their life as they’re attempting to book an appointment to see a GP, then, who will be responsible?
Visited December 2022
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