Severn View Family Practice
Eastland Road, Thornbury, Bristol, BS35 1DPContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Severn View Family Practice.
Reviews
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2023
Filled in an online form for what was a relatively low priority issue. Had a phone call within an hour for a same day an appointment. The nurse I spoke to was incredibly kind, patient and reassuring and spoke through everything step by step. I really felt listened to.
Visited August 2023
Review titled Severn View Family Practice
Replied on 30 October 2023
Thank you for your kind review, I am re-assured and happy to hear that at your contact with us you felt listened to and were seen promptly. I will share with the nurse team and all practice staff.
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Review titled Fantastic online service
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2023
I used the online service yesterday, it was so easy to fill the form in & within the hour a GP phoned me in response. For a non-serious issue this worked brilliantly & would be my preference from now on.
Visited July 2023
Review titled Severn View Family Practice
Replied on 24 July 2023
Thank you for your review, It is reassuring to hear the new enhanced tool Klink providing the online service is working for you. I will ensure this is shared with the practice team.
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Review titled Very caring and reassuring.
Rated 5 stars out of 5
by Leslie Strong - Posted on 15 July 2023
Recent visits to the surgery about my health were met with an early appointment, followed by a detailed session with the doctor. Various tests were called for and carried out quickly by very kind staff. The results were later discussed with me over the phone, allowing me the way to proceed. As an elderly person, worrying about my health, I now feel reassured that all is being done to help me.
Visited July 2023
Review titled Severn View Family Practice
Replied on 24 July 2023
Thank you for your feedback , it is reassuring to hear our services helped you. I will ensure your feedback is shared with the whole practice team.
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Review titled Where are the receptionists ?
Rated 3 stars out of 5
by Anonymous - Posted on 19 July 2023
Never anyone at reception all in back office. Waited 10 mins to give blood pressure results. Gave up in the end as I had children with me. Now using electronic check in. Where is the receptionists. Blood pressure machine no instructions at all. Lucky a lady in the waiting room told me what way to put my arm. It just needs a simple picture to tell people. Customer service zero. Doctors and nurses awesome though.
Visited July 2023
Review titled Severn View Family Practice
Replied on 24 July 2023
Thank you for your feedback , I am sorry we didn't have a receptionist on the front desk. I will review the reception team rota to resolve and review our information displays. I will share with the wider team and I hope your next experience with us is better.
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Review titled excellent practice
Rated 5 stars out of 5
by carole anne sweeney - Posted on 28 June 2023
called up for a checkup, nurse was lovely, friendly and informative explained everything in my language, bonus. had a question for reception, extremely helpful, gave me all he information i needed. all staff are smiley peeps. never have a problem with this practice, always helpful always friendly, thank you
Visited June 2023
Review titled Severn View Family Practice
Replied on 13 July 2023
Thank you Mrs Sweeney , I'll ensure I share your comments with all the nurse, reception team and the wider practice team.
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Review titled Excellent service
Rated 5 stars out of 5
by Robert Quinnell - Posted on 19 May 2023
Contacted practice re recurring problem & received excellent service from the person that answered the phone and dealt with my requirements and from the subsequent call from a doctor & visit later to be assessed with follow up later that day. No surprise really as this matches all previous dealings with the practice. Absolutely faultless. Many, many thanks.
Visited May 2023
Review titled Severn View Family Practice
Replied on 13 July 2023
Thank you Mr Quinnell, it is very reassuring to hear our service is meeting your expectations. I will ensure your comments are shared with the all the practice team.
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Review titled So helpful
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
The staff in the precribing hub went out of their way to ensure that my precription was sorted, phone calls and e mails- complicated due to documentation not having been sent from Hospital. Reception team then ensured that it was signed so that I could pick it up. Great service, thank you.
Visited April 2023
Review titled Severn View Family Practice
Replied on 16 May 2023
Thank you for your positive comments, always great to hear our service and teams have helped over and above expectations. I'll share with our teams.
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Review titled Great Practice - Shame about state of wheelchairs
Rated 5 stars out of 5
by John - Posted on 11 March 2023
The wheel chairs which are available for transferring patients in/out of Health Centre are past their best. Brakes non existent on one chair and the other narrow seat and has loose foot rests, which make it difficult to get the patient in/out of the chair. Have mentioned this so many times, but nothing happens. Obviously any replacement chairs need to have theft prevention. Why not purchase two "hospital type" chairs which you have to place a coin in to release the chain. The chairs would also not be too attractive for "use" outside the Health Centre boundary.
Visited March 2023
Review titled Severn View Family Practice
Replied on 18 April 2023
Thank you for your feedback, and your helpful suggestions. The wheelchairs are donated items, we will review further to resolve.