Shaftesbury Medical Ctr.
78 Osmondthorpe Lane, Leeds, West Yorkshire, LS9 9EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing, invalidated, angry
by Anon - Posted on 13 August 2024
I have autism, my husband was wrongly accused of abuse from mhs because he takes calls for me, this resulted in being asked by my GP, obviously really glad that my GP is amazing and onto abuse for other women out there actually being abused its very frustrating when my notes state to not call me and my husband talks on my behalf, everytime im visiting here now i get spoken to like a child and asked if im getting abused and not the typical is everything ok at home its very personal to my appointments and i am not coming back unless i really need to, im avoiding now as its very embarrassing for me as i am already so nervous to talk and be there then they invalidate my autism and think i must be abused and thats why i cannot talk, i wish they had more understanding in autism and to not jump the gun when i tell them the first time i am absolutely fine at home! Definitely will look to report this with an autism charitys help because im nervous what i can or cant say incase its twisted sadly
Visited August 2024
Shaftesbury Medical Ctr. has not yet replied.
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Review titled Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2024
I have only recently moved to this area and joined with Shaftesbury medical centre for myself & my family. Each time I come to the surgery the staffs are very approachable especially the staff who assisted me for the registration process.
Visited July 2024
Review titled Shaftesbury Medical Ctr.
Replied on 12 August 2024
Dear Patient, thank you for your lovely feedback. As a practice we know it is important for our patients that our staff are friendly and approachable, and I am delighted you felt this was the case, and that you had a positive experience. Our reception team were thrilled with your comments and we will be discussing the importance of good communication at our next training session. Once again thank you for taking the time to leave your feedback. Julie Sutcliffe Practice Manager
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Review titled Exceptional service
Rated 5 stars out of 5
by Zara - Posted on 19 March 2024
The doctor was absolutely excellent. He was calm, friendly, informative and took the time to make sure I understood the information and was happy with the next steps.
Visited March 2024
Review titled Shaftesbury Medical Ctr.
Replied on 12 August 2024
Dear Zara, thank you for your feedback. The doctors and staff work incredibly hard to ensure our patients have a positive experience and communication is key. I have fed your comments to the team who were delighted! Thank you for taking the time to post a comment. Julie Sutcliffe Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Leanne - Posted on 06 September 2023
Having attended the practice today with my uncle I was pleasantly surprised with our experience. My uncle is new to the practice so this was his first appointment. The GP we saw took her time to listen to his concerns, had a good understanding of his recent health issues and was really helpful and informative. In addition, I would like to thank the reception staff at Church View Surgery (branch site) who answered the telephone efficiently and politely this morning and accommodated my request for a face to face appointment for my uncle.
Visited September 2023
Review titled Shaftesbury Medical Ctr.
Replied on 05 December 2023
Dear Leanne, thank you for your feedback. I am pleased you and your uncle have had such a positive experience throughout your journey with the practice. The doctors and staff at our practice work hard to provide a high level of care for all our patients and your wonderful comments will certainly boost morale. Thank you for taking the time to leave such a positive review. Julie Sutcliffe Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2023
I had an appointment this morning, the staff were very friendly, helpful and I was seen straight away.
Visited August 2023
Review titled Shaftesbury Medical Ctr.
Replied on 29 August 2023
Dear Patient thank you for taking the time to post a review. We are pleased you had a positive experience at our surgery. Our team work incredibly hard and it is a pleasure to be able to feed back your lovely comments. Our team will be delighted! Practice Manager
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Review titled Semi-functional practice at best
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2022
If you ring in the morning, there's an automatic voice telling you to ring after 2pm. You ring after 2pm, the receptionist tells you to ring in the morning. It's a never ending loop. I've been registered to this practice for like 2 years, and I've still never even seen my doctor. The "e-consult" form, usually results in just a phone call and never an appointment. I need to get seen, it shouldn't be this hard.
Visited September 2022
Review titled Shaftesbury Medical Ctr.
Replied on 23 August 2023
Dear patient, I was sorry to learn you are unhappy with our appointment and telephone systems. I would like to reassure you we review our appointments system regularly and are currently reviewing our telephone system also. Since you gave this feedback we have made some changes. The automatic voice asking you to call after 2 pm has been removed. We have listened to our patients and as a result introduced some pre-bookable appointments which we are hoping will provide some flexibility for patients and reduce the early morning rush for appointments. Our reception team are also trained care navigators which means they can signpost patients to the most appropriate health care professional without the need of seeing a GP first e.g. they can book direct physiotherapy appointments. We are hoping these changes will go some way to improving the appointments system for our patients. I apologise for the delayed reponse and thank you for taking the time to provide the feedback. J Sutcliffe Practice Manager