Shay Lane Medical Centre (Kelman)
Shay Lane Medical Centre, Shay Lane, Hale Barns, Altrincham, Cheshire, WA15 8NZContact details and opening times
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Reviews
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Review titled Shame
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
After telling the receptionist I was in pain I was informed the quickest the doctor could see me was 5 weeks. I’ve been with this practice and it’s forerunners all my life (77 years) it’s a great shame to be told “it’s the soonest the computer will allow it”. Five weeks is a long time when you’re in constant pain. The doctor, when I saw him, was excellent.
Visited April 2023
Review titled Shay Lane Medical Centre (Kelman)
Replied on 23 May 2023
Dear patient, Thank you for leaving your feedback. I'm sorry that your recent experience of the surgery has not met your expectations. From 1st April 2023, a change in NHS England's guidance means that the surgery cannot book any appointments more than two weeks in advance. Where a patient is unable to wait for the next available appointment with a GP at Shay Lane Medical Centre, they will be directed to an NHS urgent care provider such as NHS 111, a community pharmacy, a walk in centre or A&E. I am happy to discuss your concerns should you wish to call the surgery to speak to me. Kind regards, Practice Manager