Shay Lane Medical Centre (Kelman)
Shay Lane Medical Centre, Shay Lane, Hale Barns, Altrincham, Cheshire, WA15 8NZContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Shay Lane Medical Centre (Kelman).
Reviews
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Review titled Shame
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
After telling the receptionist I was in pain I was informed the quickest the doctor could see me was 5 weeks. I’ve been with this practice and it’s forerunners all my life (77 years) it’s a great shame to be told “it’s the soonest the computer will allow it”. Five weeks is a long time when you’re in constant pain. The doctor, when I saw him, was excellent.
Visited April 2023
Review titled Shay Lane Medical Centre (Kelman)
Replied on 23 May 2023
Dear patient, Thank you for leaving your feedback. I'm sorry that your recent experience of the surgery has not met your expectations. From 1st April 2023, a change in NHS England's guidance means that the surgery cannot book any appointments more than two weeks in advance. Where a patient is unable to wait for the next available appointment with a GP at Shay Lane Medical Centre, they will be directed to an NHS urgent care provider such as NHS 111, a community pharmacy, a walk in centre or A&E. I am happy to discuss your concerns should you wish to call the surgery to speak to me. Kind regards, Practice Manager
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Review titled Disappointingly gone down hill
Rated 2 stars out of 5
by Anonymous - Posted on 05 April 2023
The practice has recently changed the way it is operated. No longer an online system, no triage system in place. Instead call at 8.30am for same day appointment if needed. Great if that system worked. It is luck of the drawer who gets in the telephone queue first. Regardless of your need, if your a child, elderly, infection etc there are no appointments left if you were not quick enough to get a quicker position in the queue, you are told to use NHS 111, Trafford Walk in or call back tomorrow. 3 days continuous calling for a 5 year old with a raging ear infection to keep being told no more appointments left. There seems to be no prioritisation of clinical need in the system. Just luck of your place in the telephone queue. Ring NHS 111 who divert you back to your practice during working hours, rightly so. Trafford Walk in centre is a long way away for many of us leaving just A&E which just isn't appropriate care for the vast cases. Your reception staff do a great job and are just following protocols however these protocols are not working for patients. A clinician should be informed if a child is requesting an appointment, or an adult for various "urgent" matters not just turned away to source other sources. Which by the way most of us have already used other services, ie pharmacy before coming to the practice as a last point of call. Disappointing to see the system in a mess like this.
Visited March 2023
Review titled Shay Lane Medical Centre (Kelman)
Replied on 11 April 2023
Dear patient, thank you for your feedback. I apologise the service the surgery has provided has not met your expectation on this occasion. The surgery reception team are trained to signpost patients to the most appropriate service. Many of these services are offered by the surgery, such as clinical pharmacists or musculoskeletal specialists, other services are offered under the wider umbrella of the NHS, such as NHS111 or walk in centres. The surgery constantly reviews the services and methods of patient access we offer to ensure we are offering the highest standards of patient care. I am saddened to say that your recent experience is not unique to Shay Lane Medical Centre however the surgery does offer an exceptional level of patient access when compared to the national average. If you have concerns that you do not have a walk in centre within a reasonable distance of your home, please do speak up to your local MP. Should you wish to discuss your concerns with me further, do not hesitate to contact me directly. Kind regards, Practice Manager
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Review titled Thank you!
Rated 4 stars out of 5
by Anonymous - Posted on 02 March 2023
I’ve just had a follow up appointment. The doctor was highly professional, thorough and actually listened to me! He arranged appropriate investigations and fed back the results in a timely fashion as well as being most reassuring in his nature. Thank you!
Visited March 2023
Review titled Shay Lane Medical Centre (Kelman)
Replied on 11 April 2023
Dear patient, thank you for your feedback. I am pleased to hear of your positive experience of the surgery and that you found the doctor professional. We are in the fortunate position to have a healthcare assistant and phlebotomists who are able to take blood tests at the surgery, and, usually within a couple of days of your doctor's appointment so we can get your results back to you as soon as possible. I will bring up your feedback at our next practice meeting. Kind regards, Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2023
I am more than happy with the way I am treated by the Receptionists .The Nursing staff are also very helpful . The Doctors are very understanding and never make you feel you are wasting there time.
Visited February 2023
Review titled Shay Lane Medical Centre (Kelman)
Replied on 11 April 2023
Dear patient, thank you for your glowing review of the surgery. The surgery strives to deliver the highest standards of patient care. I am pleased to hear this is your experience. Kind regards, Practice Manager
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Review titled Prompt review and very helpful doctors and staff
Rated 4 stars out of 5
by Anonymous - Posted on 06 December 2022
GP kindly saw my kids at short notice and was great with them. Very conscientious GP. I have found GP to be very accessible. Practice nurse also very friendly and knowledgeable.
Visited December 2022
Review titled Shay Lane Medical Centre (Kelman)
Replied on 07 December 2022
Dear Patient, Thank you for leaving such a glowing review of the surgery. I am pleased to hear that we were able to review your child at such short notice. We strive to arrange a review all acutely unwell children as soon as we can in what has become an environment of unprecedented levels of demand. The surgery team and I are proud to offer such a high level of patient access. I'm sure the practice nurse will be pleased to receive your feedback; I will pass this on to her. Kind regards, Practice Manager
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Review titled Excellent
Rated 5 stars out of 5
by Gaynor - Posted on 19 December 2022
Always excellent care and service provided to me and my elderly parents by both clinical and non-clinical staff. Would highly recommend.
Visited December 2022
Review titled Shay Lane Medical Centre (Kelman)
Replied on 11 April 2023
Dear Gaynor, thank you for leaving your five star review of the surgery and for your kind words. The surgery team and I are delighted to hear that you would highly recommend us to other patients. Kind regards, Practice Manager
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Review titled Convenient
Rated 5 stars out of 5
by Cleveland McCurdy - Posted on 25 November 2022
Completed the online triage requirement on the 11th November but heard nothing until I called the surgery today to chase. The receptionist was extremely helpful.
Visited November 2022
Review titled Shay Lane Medical Centre (Kelman)
Replied on 28 November 2022
Dear Mr McCurdy, Thank you for leaving your five star review of the surgery. I am pleased to hear you found the online consultation platform useful. I apologise that you needed to chase a response to your online triage request but I am glad to hear that you have such a positive opinion our reception team. I will pass on your feedback to them. Kind regards, Practice Manager
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Review titled Probably the best GP Surgery in Hale/ Hale Barns
Rated 5 stars out of 5
by Raj Kumar - Posted on 14 December 2022
The doctors are wonderful and access is usually a same day phone call and a face to face appointment if required the next day . Me and my wife have had excellent care from this team of Doctors and nurses when we needed their services . The administrative staff are always consistent and very positive in their interactions with patients.
Visited November 2022
Review titled Shay Lane Medical Centre (Kelman)
Replied on 11 April 2023
Dear Raj, thank you for your glowing feedback. The surgery team and I pride ourselves on offering an exceptional level of patient care in what is an ever increasingly challenging environment. I will bring up your kind words at our next practice meeting. Kind regards, Practice Manager
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Review titled Very happy with the practice
Rated 5 stars out of 5
by Abdul Haleem Shamas-ud-din - Posted on 24 November 2022
excellent , practice in giving best service to patient and also the management ( office ) team. Every time I ring I am able to speak to office staff and from them I manage to get all the management help. I have also been happy with the GP I am booked to see in regard to the GP giving his / her full attention
Visited November 2022
Review titled Shay Lane Medical Centre (Kelman)
Replied on 25 November 2022
Dear Abdul, Thank you for taking the time to leave such a positive review of the surgery. The surgery team and I strive to deliver the highest standard of patient care in an ever more challenging environment. Our administrative team aim to signpost every patient who makes contact with the surgery to the most appropriate service or clinician, I am very pleased to hear this has been effective for you. I will pass on your review to the surgery team. Kind regards, Practice Manager
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Review titled Great care by excellent staff
Rated 5 stars out of 5
by Chaudhary Riaz - Posted on 13 July 2024
Reception staff are incredibly polite and clinicians caring and knowledgeable. Nurse tn was highly professional as is Doctor tc. (The review would not let me add names). Well done!
Visited November 2022
Review titled Shay Lane Medical Centre (Kelman)
Replied on 15 July 2024
Dear Mr Riaz, Thank you for leaving such a positive review following your experience of the surgery. The whole surgery team strives to deliver the greatest patient experience we can in an ever increasingly challenging environment. I would be delighted in passing on your kind words to the team. Kind regards, Practice Manager