Sheepcot Medical Centre
6 Cunningham Way, Watford, Hertfordshire, WD25 7NLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Nicola - Posted on 08 July 2024
No problem with the form or appointment this time round thank you I've been with this GP for years. I did struggle when I didn't have a smart phone though but made ways round it. It's easy to use and hopefully the other week was just a one off thank you for your help over the years
Visited July 2024
Review titled Sheepcot Medical Centre
Replied on 09 July 2024
Great, we are are pleased that you have had a better experience with our triage forms. Thank you for taking the time to provide the feedback. Many thanks SMC
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Review titled Excellent doctors service but...
Rated 4 stars out of 5
by Nicola - Posted on 06 July 2024
I think there needs a fairer review of the new triage system ive emailed for a appointment over a week ago with a gp as i cant get on the triage booking system it was closed by 10am the other day i worry the new system isnt fit for purpose you cant get on to fill out a form thats before the wait time its overcapacity as a suggestion if its closed so quickly all the time but it says accepting new patients but ive tried all last week to fill out the form and cant get on to do it each day got to wait till monday now but its a concern if a patient with urgent issues still cant get on to fill out the form to join the waiting time to be booked an appointment. this suggests too many patients already or new system needs working to be more efficent and fair to its patients
Visited July 2024
Review titled Sheepcot Medical Centre
Replied on 09 July 2024
Thank you for your comments. We are very sorry to hear that you have had a negative experience with our triage system and we will look at how we can improve this. Many thanks SMC
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Review titled Repeat Prescription-Notification
Rated 4 stars out of 5
by Tiani - Posted on 21 June 2024
I have completed repeat prescription online. It's been over a week and I haven't received any notification from my GP Practice or Pharmacy saying, prescription is ready for collection. I had to pop down my lunch time to my GP Practice and ask them to check in their system. Reception told me, they are ready for collection. It would be an ideal, if the system automatically message me, "ready for collection". Reception told me, they don't have that facility. Very disappointed. Hope this will change in future.
Visited June 2024
Review titled Sheepcot Medical Centre
Replied on 08 July 2024
Thank you for your comments. Although we do not have the facilities to text each patient that their prescription is ready, you are able to check via your NHS app the status of each prescription request so that you can see once it has been issued, I hope this helps, Many thanks SMC
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Review titled New triage system is an improvement
Rated 4 stars out of 5
by apg - Posted on 24 August 2023
I used the triage system, i.e. form describing health problem, for the first time this week and I found it a big improvement on hanging on endlessly for a receptionist to answer the phone. I was pleasantly surprised to get an appointment to see the doctor 2 days later (My condition was not an emergency). While waiting I witnesses the receptionist being very friendly and patient - the same could not always be said of the patients. I don't know how good the new system will be with more urgent cases but I am pleased with my treatment in this surgery
Visited August 2023
Review titled Sheepcot Medical Centre
Replied on 23 January 2024
Dear apg, Thank you for your review. We are so glad to hear that you feel the changes we have made are an improvement and that you are pleased with your treatment. Many thanks SMC Team
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Review titled Exceptional practice
Rated 5 stars out of 5
by Suzanne Mcrae - Posted on 17 April 2023
You only ever see negative comments about GP services recently and I felt it was important to share my positive and thankful comments about Sheepcot Medical Centre. The service you receive from the reception team is exceptional! Polite understanding and pro active ! Over the last very difficult year for me whenever I have had to speak to the surgery the team have always been so so helpful. When any of my family have had to see the GP we have been treated with respect and received precessional treatmentSo Thankyou !! Would highly recommend this surgery.
Visited April 2023
Review titled Sheepcot Medical Centre
Replied on 23 January 2024
Thank you for your review. It is wonderful to read the comments that you have made regarding the Reception team and Doctors, and I will ensure they are passed on. Many thanks SMC Team
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Review titled Amazing improvement to an already good service
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
I have been with this practice for a while. They are extremely busy but are improving. Today I rang for an appointment and was only 1st in the queue. my call was answered very quickly. I received an appointment with a nurse and was given a link to request to consult a Dr by phone. My prescriptions are dealt with promptly using a patient app. Sometimes when I have been in surgery it was so so busy, yet the receptionist has a calm manner. I commend te surgery for listening when things are not right and making improvements that are in the patient's interest.
Visited April 2023
Review titled Sheepcot Medical Centre
Replied on 23 January 2024
Thank you for your review. It is great to hear that you feel we have improved our practices. We have tried very hard to listen to what our patients need from us and adapt our working practices to help. Many thanks SMC Team
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Review titled Beyond amazing
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2023
The services that I receive from Sheepcot Medical Centre is excellent. Great experience! i always get same day appointments. The front desk staff and the medical assistants are very nice and helpful. All the doctors that i have seen were great, gave realistic expectations and timelines - I am properly informed about my health and care and have been incredible with my daughter treatment. I would have no qualms in recommending this surgery to friendly and friends.
Visited February 2023
Review titled Sheepcot Medical Centre
Replied on 23 January 2024
Thank you for your lovely feedback. Its great to hear the positive comments and we will ensure that your review is shared with all the staff. Many thanks SMC Team
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Review titled Received Great care
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2023
Cannot thank the Dr enough. I was given an appointment within a day, seen and referred within a week and in the new year I was impressed.
Visited December 2022
Review titled Sheepcot Medical Centre
Replied on 23 January 2024
Thank you for your review. We are so glad that you were seen too so quickly and you are happy with your care. Many thanks SMC Team
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2022
Been with this practice 30years & has gone down hill since moving to Cunningham way Near on impossible to get a appointment according to their phone system I was number 1 in the queue 15 minute later still number 1 then was cut off my wife called 5 minute after I called she was number 15 & dropping down the queue until she reached 12 then was cut off,I was still number 1 phone system doesn't work shame there is no other surgeries local
Visited December 2022
Review titled Sheepcot Medical Centre
Replied on 23 January 2024
Thank you for your feedback. I'm so sorry to hear that your experience has been negative. Since your review we have changed our processes and improved our services and access to appointments with our new triage system. I hope that you have had a better experience since. Many thanks SMC Team