Sheerwater Health Centre
Devonshire Avenue, Devonshire Ave, Sheerwater, Woking, Surrey, GU21 5QJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very unsatisfied
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2024
Used to be a great surgery, now it's very common place to not get any response to queries for weeks. I have been constantly chasing for a resolution to a problem and test results. They tell you they will look into in and then they can take the next steps. They don't. I have had to go private for my issue. Appalling treatment and downright dangerous for patients who are now at the mercy of an online form, so they don't have to speak to you. Disgusting.
Visited July 2024
Review titled Sheerwater Health Centre
Replied on 19 July 2024
Thank you for your feedback. We take all concerns very seriously and would like to address this matter for you. We are disappointed to hear you are unsatisfied with the Practice. We strive to respond to queries promptly, but please understand that demand is very high. Our new triage system allows patients to submit requests online, enabling doctors to review and assess each one appropriately. You can also reach us via phone or visit us in person. To help resolve your issue, please contact the Practice Manager, who will be happy to investigate further.
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Review titled Great Doctors
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2024
Brilliant doctors if you have the time to wait around. If you’re hoping to be seen at your appointment time, allow 40 minutes either side because they are never on time and it’s so infuriating.
Visited January 2024
Review titled Sheerwater Health Centre
Replied on 18 January 2024
Thank you for posting your view about your experience at Sheerwater Health Centre. The Practice very much welcomes comments that help to underpin and inform our aim of providing the best possible care for our patients. We are sorry that you had a longer wait to see the doctor. It is sometimes unavoidable for clinic times to 'run late' when clinicians are helping patients who can present with multiple or difficult issues, and also deal with emergencies when they arise. For patients with known complex health problems, we aim to provide a double appointment to minimise waiting times for others. Should you have further concerns, we are very happy to arrange a meeting to discuss them. Please contact the Practice Manager on 01932 343524. Thank you Niné Taylor Practice Manager Tel: 01932 343524