Shephall Health Centre
Ridlins End, Stevenage, Hertfordshire, SG2 9QZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Evething
Rated 2 stars out of 5
by Scott Shephetd - Posted on 13 August 2024
Can call for appointments any more unless emergency when you call the waiting time is mad my prescription has been stopped for some unknown reason can't get hold of anyone
Visited August 2024
Review titled Shephall Health Centre
Replied on 14 August 2024
Dear Scott, Thank you for taking the time to leave a review. I am sorry you feel we could do better. We have a reporting system on our telephone service. I can see you have phoned us on one occasion in the last week after we closed. Our opening hours are 8.30 to 18.30. I am pleased to say our average call queue time was 3 mins and 28 seconds today. During our opening hours, you can contact us by completing an eConsult from our surgery website. Out of hours, you can contact us using the contact page on your website. Our website address is www.shephallhealthcentre.co.uk. This is not the best way of contacting the practice for clinical matters, but I can see our in-house pharmacy has contacted you. You would not be able to request your repeat medication online if a medication review is required. I appreciate this is frustrating for patients, but essential for prescribing safely. Kind regards, Ms Manjit Phugura Business Manager
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Review titled Good medication Review
Rated 4 stars out of 5
by Evelyn - Posted on 08 July 2024
Doctor listened to my needs and was very helpful. I was satisfied with the outcome of the review as I think it will feel better.
Visited July 2024
Review titled Shephall Health Centre
Replied on 12 July 2024
Thank you for taking the time to leave a review Evelyn. We have expanded our in-house pharmacy team to support the doctors, to help with the medication review process. I hope you feel better soon and of course please get in touch with us if you need anything further. kind regards, Manjit Business Manager
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Review titled Great patient care
Rated 5 stars out of 5
by Stephen Peacock - Posted on 11 July 2024
Having a worrying set of test results, the surgery have seen me very quickly and processed my referral for further investigation on a 2week wait basis, and eased my anxiety in a professional manor.
Visited July 2024
Review titled Shephall Health Centre
Replied on 12 July 2024
Dear Mr Peacock, Thank you very much for taking the time to leave a review. I hope you receive an appointment at the hospital soon. We will also follow up with you. Wishing you all the best. Kind regards, Manjit Business Manager
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Review titled Great practice
Rated 5 stars out of 5
by Brian - Posted on 04 July 2024
I needed some medication for my foot. I did an online consultation, and within 5 minutes, my prescription was approved. Thanks
Visited July 2024
Review titled Shephall Health Centre
Replied on 10 July 2024
Thank you very much for taking the time to leave a review. I am glad you had a prompt response. I will share your review with the staff.
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Review titled Best practice in Stevenage
Rated 5 stars out of 5
by Maz - Posted on 09 July 2024
I completed an E-consult form (which is easy once you've done it previously) and the form allows the doctors reviewing it to ascertain how urgently you need to see a doctor. In my case I was invited to a face to face appointment the following morning
Visited June 2024
Review titled Shephall Health Centre
Replied on 10 July 2024
Dear Maz, Thank you very much for taking the time to leave a review. I am glad you had a positive experience and obtained a timely response to your e-Consult form. I will share your review with the team. Kind regards, Manjit Business Manager
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Review titled No-one to answer a phone call
Rated 2 stars out of 5
by Anonymous - Posted on 12 March 2024
30+ minutes on hold, as caller number 1 in the queue... I know surgery staff care about patients but contacting the surgery via an online form does not work for everyone.
Visited March 2024
Shephall Health Centre has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Eta - Posted on 11 July 2024
The service delivery during my family visit to the Shephall Surgery was excellent. I went for a diabetic test which was done well. My son's review for physiotherapy was great. thereby leaving us with a great customer experience. I recommend this Surgery to other would be users.
Visited February 2024
Review titled Shephall Health Centre
Replied on 12 July 2024
Dear Eta, I am glad you have had some great interactions with the practice and thank you for letting us know. I will share your comments with the team. It is important to them that patients feel welcomed and listened to. Thank you for recommending us to others. Kind regards, Manjit Business Manager