Shepperton Medical Practice
Shepperton Med. Practice, Laleham Road, Shepperton, Middlesex, TW17 8EJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Doing a difficult job
Rated 4 stars out of 5
by ASE - Posted on 03 April 2023
I’ve tried to phone as suggested but no luck so far. I don’t blame the surgery staff at all. There are more & more flats being built which means more patients for the surgery and no extra staff to cope with the influx. As far as I’m aware the surgery deal with urgent matters quickly and are supportive.
Visited April 2023
Review titled Shepperton Medical Practice
Replied on 14 April 2023
Dear Patient, Thank you for your feedback. It is very difficult to respond to your particular comments when I havent been given the opportunity to investigate your complaint. My advice is if you phone at 8am to book an appointment stay on the line as calls are answered in rotation. Please do not hang up as you will go to the back of the queue. We also have extended access appointments we can offer patients. These are timed GP appointments at Ashford & St Peters Hospital within the Acute Illness Unit. We normally have several of these appointments we can offer patients. Lynn Carter Reception Manager
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Review titled Variable success
Rated 2 stars out of 5
by Ase - Posted on 11 April 2023
I rang 44 times this morning and a busy signal seems to be default setting! I downloaded nhs app that’s not much help. Like someone else who commented - I give up with nhs service. Too many patients too few doctors. I’m sure the staff do their very best but it’s a matter of does one have a few hours to waste trying to actually Speak to someone.
Visited April 2023
Review titled Shepperton Medical Practice
Replied on 14 April 2023
Dear Patient, Thank you for your feedback. As you have chosen to be anonymous it is very difficult for me to comment. However we have several staff members on the phones in the morning as this is our busiest period. I am able to track phone calls in to the surgery so I would be interested to know your contact details to track your call and see where the problem lay. If you wish to contact me I would be happy to discuss this with you. Lynn Carter Reception Manager