Sheppey Healthy Living Centre
Royal Road, Off The Broadway, Sheerness, Kent, ME12 1HHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2022
Been trying to get through on the phone for appointment for me and my son for the past 5 days. After waiting through a long recorded message you finally get to choose option 3 for book an appointment. You then get told they are very busy to call back later and they hang up the phone. After going through this for over an hour you get nothing. If you call later in the day you get told no appointments and to call at 8am, so you call at 8am just to go through the same thing again and again and still get no appointment. When I called a few weeks ago for a non urgent appointment for my daughter I was told to call at 8am, I told them this appointment could wait and could I book one in advance and was told No, all appointments are same day and call in at 8am. This means people calling at 8am to see doctor urgently are waiting in same queue as people who can wait.
Visited December 2022
Sheppey Healthy Living Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by GreenFingers - Posted on 12 August 2022
Firstly, they've got a new phone system - it took me 20 seconds to get through to a person. Great start. Next, what's the problem? I think I have a chest infection, but as long as the person can use a stethoscope, I don't mind who I see. Got an appointment for later in the morning. The receptionist was very pleasant and helpful. The person I saw had read my notes, was very tuned in, very thorough, and unfortunately, yes I did have a chest infection, so was given a prescription for antibiotics. The person I saw was pleasant, helpful and professional. A very positive experience. The Practice Manager and Partner(s?) clearly run a tight, efficient and effective ship. Keep up the good work.
Visited August 2022
Sheppey Healthy Living Centre has not yet replied.