Sherburn Group Practice
Beech Grove, Sherburn in Elmet, Leeds, West Yorkshire, LS25 6EDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Caroline L - Posted on 24 May 2024
I’ve needed reviews, blood tests and GP appointment in the last 6 months. Reception staff have been pleasant and helpful. Queries re ordered repeat prescriptions not received by the Pharmacy have been resolved quickly. GP care has been excellent. It is a new way of working submitting forms for GP triage to obtain an appointment but the request was quickly met with a same day appointment for which I was grateful. At the end of 2023 I needed a routine appointment - yes there was a 2-3 week wait but this was standard pre Covid and not an issue. The Practice staff work very hard to meet the increased demands on the NHS and I thank them for their excellent care.
Visited May 2024
Review titled Sherburn Group Practice
Replied on 24 May 2024
Dear Caroline, thank you for your feedback on our service. The GP triage system has been very successful in ensuring that patients with the greatest need are seen first. As you say, a 2-3 week wait for a routine appointment is to be expected when the practice is prioritising urgent care demands. Julie Lund, Practice Manager
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Review titled Excellent reception staff
Rated 5 stars out of 5
by Kim bynoe - Posted on 06 September 2023
I have had to ring twice in 2 days. The staff have been kind, friendly and efficient. I couldn’t have asked for better service. Thank you in these challenging times.
Visited August 2023
Sherburn Group Practice has not yet replied.
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Review titled Used to be good, signs of not coping appearing.
Rated 2 stars out of 5
by Anonymous - Posted on 25 April 2023
As Sherburn in Elmet has grown and the pandemic happened. The GP service has declined. Care by staff is great but getting an appointment, getting a phone call answered and even trying to use online services is getting difficult. I can only book a blood test online as GP Appointment booking was removed when Covid started and the facility has not returned. The recent change to System One has been awful. Repeat prescription requests have not succeeded two month on the trot as the Airmid Phone Apps seems unable to pass the request to a clinician to review. I’ve ended up having to take additional time out of work to visit and resolve. I’m looking at alternative GP services and seeing if Tadcaster Medical Centre are taking patients.
Visited April 2023
Review titled Sherburn Group Practice
Replied on 25 April 2023
Dear patient, thank you for your feedback. I am sorry that your recent experience of services is not up to the standard you expect. The NHS is under extreme pressure at the moment and this includes primary care. There is a national shortage of GPs currently estimated at around 5,000. The Government is increasing GP training places but as training for a GP takes up to 8 years then this isn't going to provide an overnight solution to the shortage. Our recent move to SystmOne did cause some problems with requests for medication as it required all medication to be reauthorised by a GP on the first issue. This was a huge increase in workload for the practice which did cause a backlog of prescriptions. Your experience regarding ordering medication seems to be something to do with the Airmid app. The NHS app is working well for requests and for the most part people seem to be able to get their requests through in a timely manner. If you would like to contact us regarding your problem we can look into this further. Unfortunately I cannot contact you as you have posted anonymously. Julie Lund, Practice Manager, Sherburn Group Practice