Sherwood House Medical Practice
9 Sandon Road, Edgbaston, Birmingham, West Midlands, B17 8DPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Horrendous service
Rated 1 star out of 5
by Misha - Posted on 03 November 2022
I have never in my life experienced such as unprofessional, rude and cretinous receptionist. One would think they have a medical degree themselves. When I mentioned problem with their phone line as an issue regularly occurred the receptionist answered me with: “You got through in the end, didn’t you?” As I mentioned earlier I have never experienced such a high volume of cretinism in one place.
Visited November 2022
Review titled Sherwood House Medical Practice
Replied on 04 November 2022
We are sorry that your experience has been less than satisfactory. The Practice always aims to provide a caring approachable environment. If you wish to discuss the issues further please contact the Surgery. Your feedback will be shared with the Partners. Kind regards
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Review titled Receptionist
Rated 2 stars out of 5
by Jim - Posted on 30 November 2022
As a patient facing role maybe at lest one of your employees should have further training in what is acceptable. I have never been so rudely spoken too and then to top it off shouted at saying I'm free to make a complaint. Disgusting service. people that come to a doctors surgery are there because they want/need help and require a bit of compassion. Will be masking a formal complaint
Visited November 2022
Review titled Sherwood House Medical Practice
Replied on 01 December 2022
Dear Jim, Thank you for your feedback. We are very sorry that your experience has been less than satisfactory. The practice always aims to provide a caring approachable environment. We would appreciate it if you could contact the Surgery direct so we may resolve any issues that you have Kind regards