Sherwood Medical Partnership
Crown Medical Centre, Crown Farm Way, Forest Town, Mansfield, Nottinghamshire, NG19 0FWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor yet again
Rated 2 stars out of 5
by Trevor Vernon - Posted on 14 June 2024
I've got Plantar Fascitis & big toe Arthritis in same foot. To do exercises for Plantar I need injections for both at the same time due to pain. Dr gave me an injection for Plantar on 29th May and told me to tell reception on way out to book me in again for following wk for Arthritis injection . Receptionist said she will sort it and get back to me. I then a Text from Practice for an appointment on 8th July meaning I can't do exercises for 5 wks !!. Despite 3 calls to Practice I can't get the Appointment I desperately need so I can do the Plantar exercises meaning 5wks pain free Plantar cannot be utilized and the benefits of the Plantar infection only lasts 12wks . Not impressed at all 😒
Visited June 2024
Review titled Sherwood Medical Partnership
Replied on 14 June 2024
Dear Trevor, Thank you for your comments, I am very sorry to hear you were dissatisfied with the service you received. Thank you for taking the time to speak with the practice today to discuss this further. We are looking into the details you have raised. We are grateful for patient feedback and appreciate the time it has taken to provide this information. Thank you.
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Review titled Good practice
Rated 4 stars out of 5
by Julie - Posted on 19 June 2024
Had appointment, yesterday, very pleased. Doctor good reception staff friendly thankyou, waited a week for appointment but not an emergency so good service.
Visited June 2024
Review titled Sherwood Medical Partnership
Replied on 20 June 2024
Dear Julie, We are very grateful for your feedback and will be sure to pass along you comments to our practice team members. We're pleased to hear your experience has been positive and thank you for taking the time to share your review. Many thanks Sherwood Medical Partnership
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Review titled no reply to consultant report or my emails
Rated 1 star out of 5
by jonathan rye - Posted on 13 May 2024
my daughter suffers from anxiety and we went to see a private allergist and paediatrician for some help he did some blood test which we paid for privately, his report was dated 4 april which he posted to the gp on that date in the report it suggested the gp prescribe some medication as follows 1. Fluoxetine oral 20 mg once daily in the morning for 2 months 2. invita d3 oral 50,000 units once a week for 6 weeks; then repeat vit d after 2 months 3. propranolol oral 40 mg stat as required for situational anxiety 4. over the counter multivitamins to continue daily for 1 year (wellwoman or haliborange brand) we have not received anything from the gp , so i emailed the GP on 3 may to the email address it gives you on this site as there appears to be no email address on the website of the gp. on the same day we went in late that afternoon to see a doctor freeman about possible tonsillitis ,we mentioned the report and gave her a paper copy she said she would talk to a colleague and come back to us that was the 3 may its now the 10 may , i have again emailed the doctors this morning and again nothing so thats why i am posting this review . this is to say the least not good can somebody come back to us. john rye
Visited May 2024
Review titled Sherwood Medical Partnership
Replied on 16 May 2024
Dear John Thank you for your comments, I am very sorry to hear you were dissatisfied with the service you received. Thank you for taking the time to speak with the practice to discuss this further. We are looking into the details you have raised. We are grateful for patient feedback and appreciate the time it has taken to provide this information. Thank you.
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Review titled Drs surgery cancelled my appointment.
Rated 2 stars out of 5
by Trevor Vernon - Posted on 06 December 2023
Waited 5 wks for my Appointment only for the Drs Surgery to cancel it 2 days beforehand and tell me they can't give me a revised date. Totally unacceptable !!!
Visited December 2023
Review titled Sherwood Medical Partnership
Replied on 07 December 2023
Dear Trevor Thank you for your comments, I am very sorry to hear you were dissatisfied with the service you received. Thank you for taking the time to speak with the practice to discuss this further. We are looking into reviewing the training staff have to ensure patients are provided with correct information. We are grateful for patient feedback and appreciate the time it has taken to provide this information. Thank you.
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Review titled Doctors Brilliant. Administration Terrible.
Rated 1 star out of 5
by Claire Densley - Posted on 05 January 2023
For the 4th time now I've tried to make an appointment but can't get one unless it's an emergency. I don't need an emergency appointment, I can wait but there is no way to book future appointments unless you are lucky enough to get in the queue at 8am in the morning. This practice is wasting vast amount of time and money by not using a simple booking system.
Visited January 2023
Review titled Sherwood Medical Partnership
Replied on 16 January 2023
Dear Claire Thank you for your comments, I am very sorry to hear you were dissatisfied with the service you received. The healthcare system is under a significant strain at the moment and we are having to allocate our appointment availability slightly differently right now to accommodate for this. We do hope to be able to return to increased routine capacity as winter pressures ease. To enable us to look into this further would you please contact a member of the management team on 01623 626132. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2022
Can never get a bookable appointment so conditions get worse and end up an emergency instead. Even getting an emergency appointment is like pulling teeth. Told to ring back at certain times when appointments open which is OK for doleys but not for people who work.
Visited December 2022
Review titled Sherwood Medical Partnership
Replied on 05 January 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. The healthcare system is currently under significant pressures and we're sorry that you have been impacted by this. To enable us to look into this further would you please contact the practice to speak to a member of the management team on 01623 626132. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Terrible
Rated 1 star out of 5
by Kristy - Posted on 27 October 2022
Had a med review where a blood test was ordered, tried to rearrange the appointment and the receptionist refused to book as she couldn't see the note. I've told them 3 times about my issues I'm having that are concerning me and nothing has been done. Mentioned again Monday and told to discuss it with the nurse. I turned up for an appointment this morning that was booked physically at reception only to find out they'd booked it for the wrong month so yet again my issues are left. Don't come to this surgery if you expect organisation and compassion
Visited October 2022
Review titled Sherwood Medical Partnership
Replied on 29 November 2022
Dear Kristy, Thank you for your feedback. We apologise for the poor experience with regards to you having your appointment booked in incorrectly. This has led the practice to review communication with regards to appointment booking confirmation when booking face to face within in the practice. If you have any queries, please do contact the practice 01623 626132. Thank you.
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Review titled Execllent Service and Support
Rated 5 stars out of 5
by PTL - Posted on 22 August 2022
I have had a lower back problem for about a year now and have had some significant and at times extreme pain for which I continue to take medication. I would like to express my thanks to all of the GP's, Clinicians, Physiotherapists plus Admin staff for their interest, concern and kindness. A face to face consultation has not always been needed and telephone consultations have been an advantage to myself as the patient and I am sure the clinicians and public facing staff who still have to protect themselves re Covid etc. Thank you.
Visited August 2022
Review titled Sherwood Medical Partnership
Replied on 22 August 2022
Dear PTL, We are very grateful for your feedback and will be sure to pass along your comments to our practice team members. We're pleased to hear your experience has been positive and thank you for taking the time to share your review. Many thanks Sherwood Medical Partnership