Shevington Surgery
Houghton Lane, Shevington, Wigan, WN6 8ETContact details and opening times
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Reviews
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Review titled Useless and Long waiting times for appointments
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2024
This GP has gone downhill significantly and its near impossible to get an appointment within a reasonable amount of time, by the time you do get an appointment which is around 3-4 weeks your issues could have been and gone so you just have to suffer and then when you get in the appointment you just get fobbed off with an assessment of lets see how it is in 4-6 weeks and get back to us. If you want to been seen in a reasonable time stay well away from this GP.
Visited July 2024
Review titled Shevington Surgery
Replied on 17 July 2024
Dear patient, Thank you for your feedback. We are sorry to hear you are unhappy with the services provided by the surgery. Following feedback from patients and a review of our system we now work on a triage model in which all requests that are received in surgery are triaged on arrival by an experienced clinician. This allows a prompt clinical review and ensures all requests are dealt with or signposted to the most appropriate person and patients are seen at the right time, by the correct staff member or service. We do feel this works well and positive feedback remains significantly high. We do encourage patients to contact us if symptoms change or worsen since their original request and they are again triaged by a clinician. If you would like to discuss your concerns further please do not hesitate to contact us at the surgery. This will allow us to obtain full details and be able to fully investigate your issues. Thank you again for your feedback. We welcome any comments from patients to allow us to continuously monitor our services and provide high standards of care. We also discuss all feedback with our team and agree any learning points to improve where required. Many thanks, Mrs K White Practice Manager Shevington Surgery
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Review titled Appalling
Rated 2 stars out of 5
by ROBERT MEADOWS - Posted on 19 April 2024
Trying to get through on the phone to this practice is absolutely appalling- even when you call the practice the reception staff are indifferent and throw up barriers to make the appointment. When there the phones are not active at all!- so something is wrong. The whole procedure to try and get appointments is extremely difficult and frustrating - the same applies to just getting through to anyone's phone or otherwise. As an example just prior to the bank holiday it took just under 3 days to get to speak to reception- at 5:50 I got through to be told I had to ring back as appointments had finished, told to call Monday but this was a bank holiday so nothing happened until I called in Tuesday and this meant I had to see a doctor under emergency conditions- just about got that with the attitude of the reception staff. I was asked in front of other people waiting what the condition is- very embarrassing to say the least- so the problem had to be written down- without going into detail here my problem was/is very concerning and not one to be broadcast to others in the reception area. To summarise the whole experience of simply trying to get through the phone system- to speak to someone or gain a decent basic level of service is appalling to say the least from this practice.
Visited April 2024
Review titled Shevington Surgery
Replied on 19 April 2024
Dear Mr Meadows, Thank you for your feedback. I apologise you have had cause for concern regarding the service received from our practice. I am sorry you had difficult getting through to the practice via telephone. We do continually monitor our telephones and try and answer calls promptly, however waiting times can vary dependent on demand. We are shortly moving a new and improved telephone system which will allow more features for patients including a call back option to save anyone having to wait in line on the phone. We do review our call logs daily and can confirm we have a very low number of abandoned calls. We also review our feedback regularly which will ultimately assist us to review our services and make changes where required. I am sorry you were advised incorrectly regarding the bank holiday opening, this will be fed back to the staff as a learning point at our next team meeting. In regards the questions being asked at reception, our staff are asked to gather as much information as possible from patients to allow us to deal with all queries in a timely manner and prevent delay. We do have signs up and slips for patients to complete when they wish to discuss anything in a more private space. Please ask staff at anytime if you do not wish to discuss anything at the reception desk and we will accommodate this. Thank you again for your feedback and I apologise that the experience you had was not a pleasant one. If you wish to discuss your concerns in more detail please contact the practice via telephone on 01942 483777 or in person. Many thanks Mrs K White Practice Manager Shevington Surgery
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Review titled Consistently Outstanding Support & Service
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
My family and I have been with this practice for 18 years. Despite mixed reactions from people on the Ask My GP service, I have always found it extremely convenient to use and received a prompt response from the surgery, whether my query is urgent or otherwise. Last week we contacted the surgery following my husband's discharge from hospital following an operation. The GP answered all our questions and concerns, also providing guidance which we should have received from the hospital. Everyone I have encountered at the practice is very helpful, approachable and with a positive attitude - which can't be easy when handling members of the public. I even don't mind the gentle and then not so gentle reminders for wellness checks - love that proactive aspect of this practice. So just wanted to say well done and thank you from myself and my family for your continued care and attention!
Visited June 2023
Review titled Shevington Surgery
Replied on 14 June 2023
Thank you so much for your kind words and feedback. We are really pleased to hear you are happy with the services provided to you from our team. Your comments have been shared with our team and will continue to work hard to provide high standards of care to our patients. Thank you again for taking the time to provide feedback, Thank you from all the team at Shevington Surgery