Ship Street Surgery
Ship Street, East Grinstead, RH19 4EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible phone answering
Rated 1 star out of 5
by Trevor Budgen - Posted on 13 March 2023
Three times i have got to number 1 in the que only to be timed out how the hell is anyone able to get through to the receptionist. The service stinks why don't you employ more telephonist its not rocket science.
Visited March 2023
Review titled Ship Street Surgery
Replied on 24 March 2023
Dear Trevor I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. We continue to recruit staff to answer these calls. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind regards Patient Experience Team
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Review titled Unsafe
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2023
At this surgery patients are unable to access routine appointments, therefore a risk serious illness or progression/complications will be undiagnosed. Patients will then need to access emergency services, A and E, emergency admission to hospital. Putting unnecessary strain on the strugging health system. This GP surgery must sort out its failing appointment system. It's failing patients and staff.
Visited March 2023
Review titled Ship Street Surgery
Replied on 24 March 2023
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Poor help
Rated 1 star out of 5
by Gemma - Posted on 16 March 2023
Can't get an appoint at 08.00 all full. Was no help with anything, was advised to phone 111 or go a&e. Not Happt.. can't even book an appointment for the next day. I can't even talk to someone who I can understand. Very not happy
Visited March 2023
Review titled Ship Street Surgery
Replied on 24 March 2023
Dear Gemma I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Very unhelpful
Rated 1 star out of 5
by Tiffany - Posted on 14 February 2023
My son needed to get a form signed to continue his military service. I dropped the forms off to the surgery and volunteered to pay to which I was told there was no charge. A week later I went back to ask for the forms back to be told that there was no record of the forms so I dropped off another set. I was told that it could take 2 weeks. A week later I revisited to ask for the forms and was told that they weren’t ready so I dropped off another set of forms. 4days later my son recieved a phone call from the surgery but couldn’t answer as he was at work but when he tried to call back he couldn’t get an answer. My husband went to the surgery (he has permission to act on my sons behalf) to be meet by a very rude receptionist, who said that it could take 28 days and we would need to pay. Why didn’t the other receptionists mention this. We have kept our cool through out this complete mess, we have treated the receptionists with respect, this can not be said for the receptionists treatment of us. This is the highlighted version as I’m so angry.
Visited February 2023
Review titled Ship Street Surgery
Replied on 16 February 2023
Dear Tiffany, I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Thank you
Rated 3 stars out of 5
by Sandy - Posted on 12 February 2023
My asthma has been in crisis since November. This week I knew it wasnt good so tried to get an appointment as I needed a review. I tried to call for an appointment no luck, Monday Tuesday Wednesday morning. Tried the system on Wednesday at 530pm as recommended, earliest was 27th February. I knew this was too late. At the moment it was at the point where a delay would be a hospital admission possibly something we all want to avoid. I was told to call Thursday. At 8.29 I was number 18 in the queue at 9.00am I was 16. I then filled out an online triage form something I had to do in December as no appointment was free. I was called back by a wonderful kind Receptionist who apologised as there where no appointments. I crumbled, I just needed a doctor with a stethoscope to listen, a doctor who has my history of the last 12 weeks of seeing asthma professionals who would be able to see me. She understood and said she would speak to someone. I was seen at 10.30am on Friday. The fabulous doctor apologised was embarrassed I had to beg to be seen. He agreed my asthma was not good, I am on steroids, antibiotics, having a sputum check and chest xray. What is so sad is Ship Street has amazing staff with amazing care and I am not changing my surgery but this Modality set up is failing. Its failing the staff, its failing the patients and its failing the community as a whole. Begging to see a doctor is not good quality patient care. Please on behalf of us that do not want to be a burden, address this very sad demise of an amazing group of healthcare professionals now before someone loses their life due to an appointment system that is failing us all.
Visited February 2023
Review titled Ship Street Surgery
Replied on 16 February 2023
Dear Sandy, I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team