Shore Medical - Heatherview Medical Centre
2 Alder Hills Industrial Estate, Alder Park, Poole, BH12 4AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Doctors and staff
Rated 5 stars out of 5
by Clare - Posted on 08 September 2022
I always find the staff helpful and the doctors listen and help to there best ability. They are very good at doing any follow ups and making sure all other departments Ie. Hospital etc are as quick as needed.
Visited September 2022
Review titled Shore Medical - Heatherview Medical Centre
Replied on 03 October 2022
Dear Clare, Thank you for taking the time to share your experience with Shore Medical. I am delighted to hear that you are pleased with the medical care you have received and pleased to hear that you feel the GP's are following up with you appropriately. Our administrative teams and clinicians work very hard to ensure that they provide patients with the highest level of customer service and medical care and they will be very grateful to receive your positive feedback. I will certainly pass on your kind comments to the team as I know they will hugely appreciative of this at a very pressured time on the NHS. Many thanks, Jen Ward - Practice Manager
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Review titled 5* Service
Rated 5 stars out of 5
by B BOYDEN. - Posted on 22 September 2022
My wife and I have been with this Practice for 13 years. During this time we have had reason to visit the surgery, or request home service, on numerous occasions. We have a designated family doctor but are able to consult any other doctor in the Practice, which we have done when necessary. Thank you to all doctors, practice nurses and others who have given us great service and care all these years. Presently we have a friend, from Yorkshire, , staying with us who has suffered a reoccurrence of a water infection. Her own doctor declined to send her an electronic prescription because she was “out of area “. Thankfully our surgery acted promptly and enrolled her as a temporary patient. One of our doctors then used the NHS computer system to review her medical file, sent an electronic prescription to our local pharmacy and enabled us to collect the necessary antibiotic pills within less than two hours. That’s what you call 5* Service. That’s the service we are used to. Medical Trusts in North East Yorkshire should take note.
Visited September 2022
Review titled Shore Medical - Heatherview Medical Centre
Replied on 03 October 2022
Dear Mr Boyden, Thank you for taking the time to leave such a kind review of the Shore Medical Service. I am so pleased to hear that you are very happy with the medical care provided by all of our clinicians, I will be sure to pass on your kind comments onto all the GP's involved in your care. I am also pleased to hear we were able to assist your friend that was visiting and do hope she is feeling much better now. My team here at Heatherview Medical Centre and the team across all of Shore Medical work very hard to ensure that they provide the best service and level of care to all our patients. I will share your review with all the staff as they will be very appreciative of your kind comments during an increasingly pressured time on the NHS. Many thanks once again, Jen Ward - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Pam Kempson - Posted on 19 October 2022
Did an on.line request this morning had a very quick response from them and doctor who I spoke to was very nice. My problem was sorted out. Thank you for all yourhelp
Visited September 2022
Review titled Shore Medical - Heatherview Medical Centre
Replied on 06 February 2023
Thank you for taking the time to leave us with this lovely review which is much appreciated. I am delighted to hear you received a quick response and you were look after so quickly. Kind regards, Jennifer, Patient Services Deputy Manager